Mysap Healthcare

SAP for Healthcare
SAPs Solution Portfolio for the

Healthcare Community
Agenda
SAP in the Healthcare Community
Business Needs and SAPs Answers
What makes SAP unique?
SAP AG 2002, Title of Presentation, Speaker Name 2

SAP has approx. 850 healthcare installations worldwide. The

solutions of the SAP for Healthcare portfolio focus on
healthcare provider organizations
Healthcare is a major industry of SAPs Public Services
practice, which is operating globally. SAPs Public Services
business contributes to SAPs overall revenue with
approximately 7%
SAP for Healthcare offers an end-to-end solution from ERP
(back office) to e-Health including solutions for patient
management and accounting as well as seamlessly
integrated clinical solutions provided by partners
Customers live since 1994

SAP for Healthcare Customers
General Hospitals, University Hospitals,

IDNs, Private Hospitals, HMOs etc.
Very small hospitals as well as multi-

facility hospital chains in more than 30
countries worldwide
Heidelberg University Hospital Methodist Health Systems, Inc.

Montefiore Medical Center Parkway Group
Hospital Clinico Barcelona East Regional Health Board
University Hospital Charit, Berlin Hospitals of Styria (Kages)
Kindred Healthcare The Wesley Hospital
Healthlink South Ltd. Sacre-Coeur, Angrignon / Canada

Agenda

Business Needs That Drive Our Customers ...
1 Limited Budgets 2Regulation /

Legal Requirements
Healthcare
Provider
Organization
4 Competition 3
Increased Patient
Expectations

How SAP Addresses These Business Needs
1
Increased end
Limited Budgets
Lower TCO
2 Regulation /
Legal Requirements
user efficiency SAP for

Healthcare
brings clinical Higher treatment
processes, quality
Closer interaction patient service
with patients, and back office
citizens and GPs together as
4 3
one
Competition Increased Patient

Better decision Expectations
making

Healthcare Solution Map 2003
Employee Relationship
Strategic Enterprise Business Intelligence &
Enterprise Management Business Analytics Accounting Management &
Management Decision Support
Workforce Analytics
Patient Accounting & Patient Service Patient Relationship

Patient Management Patient Administration Patient Scheduling
Billing Management Management
Diagnostic Support & Clinical Order Medical & Clinical

Diagnostics & Therapy Treatment & Operation Research & Education
Ancillaries Management Documentation
Care Management Care Planning Clinical Care Care Documentation After Care Management
Enterprise Communication with Communication with Communication with Partner Relationship

Internal Communication
Communication Providers Payers Suppliers Management
Environment, Health and

Support Services Medical Technology Transportation Facility Services
Safety
Employee Life-Cycle &

Financial Supply Fixed Asset Real Estate Equipment
Business Support Transaction Procurement
Chain Management Management Management Maintenance
Management

1 Limited Budgets 2 Regulation /

Legal Requirements
SAP for
Healthcare
brings clinical
processes,
patient service
and back
office together
4 3
as one

Expectations

Business Need: Manage Limited Budgets
Manage budget caps, budget cuts, limited revenue

opportunities, losses, decreasing profits
How can I argue for a higher budget?
What are my cost drivers?
Why did cost of department X rise dramatically?
Which surgeries drive my profits?
What is the impact of rising personnel cost on my next year budget?
Which patients should I try to attract to maximize my revenues?
Focus Areas
Plan, set up, and administrate budgets
Increase transparency of cost and revenue
Reduce cost and increase efficiency, e.g.
Reduce process costs
Standardize clinical processes
Improve treatment efficiency
Optimize your revenue opportunities

Manage Limited Budgets: Solution
Optimize your revenue opportunities
The mobile care unit workstation

provides an efficient, easy to use
data collection at the point of care.
Benefits
All services are entered and billed
Increased diagnoses/case ratio to
support higher DRG revenues
Increased patient satisfaction
through better information about
patient
More time for patients through
increased productivity

Plan, set up, and administrate budgets
SAP Strategic Enterprise

Management enables you to
simulate your budget e.g. based
on the simulated DRGs for your
different departments.
Benefits
Identify potential budget
problems early
Standard integration with
accounting and patient
related medical data
guarantees highest
information quality and saves
interface cost
Increase transparency of cost and revenue
SAP Business Information

Warehouse provides personalized
business insight for different
roles (e.g. head physicians,
medical controller).
Benefits
Identify which clinical
processes drive your costs and
understand where your
revenues come from
Detect and analyze deviations
early

Reduce cost and increase efficiency
mySAP Supplier Relationship

Management integrates your Delivering Requesting
internal clinical supply chain from
operation room to external Vendor /
Supplier
Nurse
buying.
Benefits
It supports you to cut your
inventories
It reduces your internal and
Pharmacist Physician
external procurement costs Buying / Approving

Providing
It helps you to analyze material
consumption on patient level Digital Signature

Manage Limited Budgets Bottom Line
SAP for Healthcare helps you master your budget and take
steps to increase your efficiency.
BENEFITS WITH S A P*
Increased staff productivity, e.g. 33% more admissions with

same staff
Improved financial processes, e.g. time to close books
decreased by 60%
Reduced procurement cost by 5-10%
Inventory levels decreased by 10% and more
Improved forecasting and planning capabilities
* Based on 3rd party ROI study (Surgency / Benchmarking Partners)

Manage Limited Budgets: In Our Customers Words
Montefiore Medical Center about mySAP SRM:
The information system and related process improvement

saved from $4 million to $6 million in supply management costs
in the first year of operation.
Charles Agins, Vice President of Finance
University Hospital Gttingen about SAP Patient Management:
Thanks to SAP Patient Management, the efficiency of

drug ordering has increased dramatically. In particular, the
digital signature has made the approval process more cost
efficient, quicker and simpler."
Dr. Gnther Juretzka, Medizinisches Rechenzentrum


Legal Requirements
SAP for
Healthcare
brings clinical
processes,
patient
service and
back office
4 3
together as
one

Expectations

Business Need: Manage Regulation / Legal
Requirements
Many processes depend on legal requirements
(e.g. DRG, external reporting, HIPAA) with frequent
changes
What do I have to do to be compliant with legal requirements?
How do I support my legal reporting obligations?
How can I still focus on my strategic (IT-) needs?
Do I need to buy new software to meet changed legal requirements?
Can I implement an IT platform which protects best my previous IT
investments?
Focus Areas
Deploy flexible, powerful and globally available

solution to be flexible and able to respond to
changes quickly
Establish flexible reporting meeting internal

and external, current and future needs

Manage Regulation / Legal Requirements: Solution
Deploy flexible, powerful and globally available solution to

be flexible and able to respond to changes quickly.
SAP for Healthcare solutions are

implemented in more than 30
countries worldwide. They
combine the business practices
of various healthcare systems.
Benefits
Faster deployment of new
methods
SAP Patient Management
billing provides a rule-based
framework which enables the
deployment of various billing
methods. Implementation of
more profitable methods at low
costs.
Manage Regulation / Legal Requirements: Solution
Establish flexible reporting meeting internal and external,

current and future needs
SAP for Healthcare provides

various ways to meet your
reporting needs.
Benefits
Easy & Time-saving - exactly
what you need through Role-
based & personalized access
Actual reporting in source
system
Comprehensive - from many
different source systems;
medical data with patient
related and accounting data

Manage Regulation / Legal Requirements Bottom Line
Frequent changes in a regulated environment require a

solution which is powerful and flexible.
BENEFITS WITH SAP
Solutions of the SAP for Healthcare portfolio are in use in > 30

countries and combine the best practices from various
healthcare systems
The SAP Patient Management billing engine is based on
extremely flexible billing rules which can handle many legal
changes without program changes
SAP for Healthcare offers flexible reporting without
programming skills

Manage Regulation / Legal Requirements:
In Our Customers Words
Hospital Britanico de Buenos Aires about SAP

Patient Management:
SAP Patient Management - a solid, dependable and flexible

product. The implementation project was finished on time
and within budget, the go-live was smooth and the users
are satisfied with the system functionality.
Osvaldo Mauro, Director of the Informatics Project


Legal Requirements
SAP for
Healthcare
brings clinical
processes,
patient service
and back
office together
4 3
as one
Competition
Increased Patient
Expectations

Business Need: Manage Increased Patient Expectations
Aging population, increased demand for information,

increased quality awareness, growing consumerism
How can I deliver best service to my patients?
Can I attract the interesting patient groups?
What can I do to meet the growing information demand of my patients?
Can I work more effective with external clinics and physicians?
Focus Areas
Establish various information channels to patients,
e.g. phone, fax and Web
Extended ways of consumer focus and patient
interaction
Manage waiting lists effectively
Reduce patient waiting time
Prepare for (published) hospital benchmarks

Manage Increased Patient Expectations: Solution
Reduce patient waiting time and manage waiting lists

efficiently
SAP Patient Management includes

several components to reduce patient
waiting time.
Benefits
Less waiting time through
meticulous planning of your
outpatient activities
Optimized occupancy and more
efficient use of resources through
better planning
Faster admissions through
preregistration
Transparency for the patient
through waiting list management
Extended ways of consumer focus and patient interaction
mySAP CRM Interaction Center

can easily be interfaced with your
back-end solution. It helps you to
manage your patient relations
better.
Benefits
Patient friendly: Central
contact with access to all
information & services and
ability to get direct response.
Efficient: No need to route
through various departments
with involvement of physicians
and nurses
Establish various information channels
mySAP Enterprise Portal helps

you to improve your web
presence.
Benefits
Actual and Cost effective
through Content management
(requires no specialized IT
skills; multilingual)
User friendly: Direct access to
relevant information and
services

Manage Increased Patient Expectations Bottom Line
Improved patient relation and satisfaction is a key success

factor within an increasingly competitive hospital landscape.
BENEFITS WITH SAP
Patients are better informed

Patient waiting time is reduced
Length of time spent waiting for lab results decreased*
More personalized patient service*
Improvements in collecting and integrating patient
information*
Time to send a bill reduced from 3 weeks to 1 day*

Manage Increased Patient Expectations:
Hospital of the Barmherzige Schwestern Linz

(Austria) about SAP for Healthcare:
Besides optimized patient orientation, time and cost

savings are the result of the projects wide scope.


Legal Requirements
SAP for
Healthcare
brings clinical
processes,
patient
service and
back office
4 3
together as
one
Increased Patient
Competition
Expectations

Business Need: Manage Impacts of Competition
Downsizing of departments, cooperation with other

hospitals, mergers, heterogeneous IT landscape,
need for differentiation
Should I merge a department with another hospital?
Do I need to close a clinical department?
Should I focus on specific services?
How can I consolidate the data of my new hospital acquired recently?
Focus Areas
Collaborate actively with business partners, e.g.
establish referral management
Use open and integrative IT infrastructure
Specialize your services
Provide services centrally
Consolidate information

Manage Impacts of Competition: Solution
Consolidate information
mySAP Business Intelligence

allows enterprise-wide
consolidation of financial,
administrative and patient-
related data. You are informed
about all hospital entities within
your healthcare group.
Benefits
Low TCO
Benchmark against other
hospitals
Better Decisions

Manage Impacts of Competition:
Schn Clinics Group about mySAP Business

Intelligence:
What impressed us most of all were the simple, flexible

data extraction options and the high degree of integration
with SAP for Healthcare. This meant that we could look
forward to harmonized data.
Manfred Volmer, Business Manager Schn Clinics Group

Establish referral management
mySAP CRM allows marketing

campaigns directly addressing
certain segments, e.g. your top-
10 referrers of a specialty.
Benefits
Low TCO through integration
with back-end systems
Personalized ways of
communication
Better relationship with your
business partners
Higher occupancy / revenues

Use open and integrative IT infrastructure
SAP NetWeaver provides a

framework for a fully integrated
IT landscape. It supports
integration on various levels.
Benefits
Effectiveness through
seamless processes
Networked
Low TCO through one platform Software
or fewer interfaces.
Protection of earlier Role-Specific
investments through flexibility Enterprise Portal
in the choice of your partners,
e.g for database, archiving
solution
Manage Impacts of Competition:
Hospital of the Barmherzigen Schwestern Linz

about SAP NetWeaver:
Basis for the project were the many isolated applications

within our old IT landscape.
The integrated, patient-centric view facilitates the choice for

optimal treatment.
Dr. Christian Gierlinger, IT-Manager

Manage Impacts of Competition Bottom Line
SAP for Healthcare helps you to be more competitive and to

manage the increased IT complexity with low TCO.
BENEFITS WITH SAP
Reduced purchasing cost and lower inventory by

centralized buying*
Reduced IT cost by replacing standalone systems
with SAP for Healthcare solutions, savings up to
25%*

Agenda

Why Choose SAP?
We bring clinical processes, patient

service and back office together as one
Unique integrative solution approach including

clinical solutions from partners
Proven successes and strong ROI for our
customers for more than 10 years
Deployed in more than 800 healthcare
installations all over the world
Long-term solid partner
Best business practices from many countries

Healthcare Solution Map 2003
Employee Relationship
Strategic Enterprise Business Intelligence &
Enterprise Management Business Analytics Accounting Management &
Management Decision Support
Workforce Analytics
Patient Accounting & Patient Service Patient Relationship

Patient Management Patient Administration Patient Scheduling
Billing Management Management
Diagnostic Support & Clinical Order Medical & Clinical

Diagnostics & Therapy Treatment & Operation Research & Education
Ancillaries Management Documentation
Care Management Care Planning Clinical Care Care Documentation After Care Management
Enterprise Communication with Communication with Communication with Partner Relationship

Internal Communication
Communication Providers Payers Suppliers Management
Environment, Health and

Support Services Medical Technology Transportation Facility Services
Safety
Employee Life-Cycle &

Financial Supply Fixed Asset Real Estate Equipment
Business Support Transaction Procurement
Chain Management Management Management Maintenance
Management

SAPs Commitment
We bring clinical processes, patient service and

back office together as one
Increased information about Increased end-user efficiency
patients and treatment by enterprise portals for
processes for better clinical and doctors, nurses and
administrative decision making
administrative users
and better patient service
Support health system efficiency Higher treatment quality by

by closer interaction of the seamless process and
hospital with the citizens and the information flow
external community
Low TCO by tight platform

integration with clinical partners

Mysap Healthcare

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SAP for Healthcare

SAPs Solution Portfolio for the

SAP in the Healthcare Community

Business Needs and SAPs Answers

What makes SAP unique?

SAP AG 2002, Title of Presentation, Speaker Name 2

SAP has approx. 850 healthcare installations worldwide. The

SAP AG 2002, Title of Presentation, Speaker Name 3

General Hospitals, University Hospitals,

Very small hospitals as well as multi-

Heidelberg University Hospital Methodist Health Systems, Inc.

SAP AG 2002, Title of Presentation, Speaker Name 4

SAP in the Healthcare Community

Business Needs and SAPs Answers

What makes SAP unique?

SAP AG 2002, Title of Presentation, Speaker Name 5

1 Limited Budgets 2Regulation /

SAP AG 2002, Title of Presentation, Speaker Name 6

user efficiency SAP for

Competition Increased Patient

SAP AG 2002, Title of Presentation, Speaker Name 7

Patient Accounting & Patient Service Patient Relationship

Diagnostic Support & Clinical Order Medical & Clinical

Enterprise Communication with Communication with Communication with Partner Relationship

Environment, Health and

Employee Life-Cycle &

SAP AG 2002, Title of Presentation, Speaker Name 8

1 Limited Budgets 2 Regulation /

Competition Increased Patient

SAP AG 2002, Title of Presentation, Speaker Name 9

Manage budget caps, budget cuts, limited revenue

SAP AG 2002, Title of Presentation, Speaker Name 10

Optimize your revenue opportunities

The mobile care unit workstation

SAP AG 2002, Title of Presentation, Speaker Name 11

Plan, set up, and administrate budgets

SAP Strategic Enterprise

Increase transparency of cost and revenue

SAP Business Information

SAP AG 2002, Title of Presentation, Speaker Name 13

Reduce cost and increase efficiency

mySAP Supplier Relationship

external procurement costs Buying / Approving

SAP AG 2002, Title of Presentation, Speaker Name 14

Increased staff productivity, e.g. 33% more admissions with

* Based on 3rd party ROI study (Surgency / Benchmarking Partners)

SAP AG 2002, Title of Presentation, Speaker Name 15

Montefiore Medical Center about mySAP SRM:

The information system and related process improvement

University Hospital Gttingen about SAP Patient Management:

Thanks to SAP Patient Management, the efficiency of

SAP AG 2002, Title of Presentation, Speaker Name 16

1 Limited Budgets 2 Regulation /

Competition Increased Patient

SAP AG 2002, Title of Presentation, Speaker Name 17

Deploy flexible, powerful and globally available

Establish flexible reporting meeting internal

SAP AG 2002, Title of Presentation, Speaker Name 18

Deploy flexible, powerful and globally available solution to

SAP for Healthcare solutions are

Establish flexible reporting meeting internal and external,

SAP for Healthcare provides

SAP AG 2002, Title of Presentation, Speaker Name 20

Frequent changes in a regulated environment require a