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Salona Restaurant
Class: AB1E
Date: 28/07/17
Visual management for business
GROUP MEMBERS 2

Sirivimol
S3594787

Ruby
S3644006

Amirah
Vilasinee
S3533069
S3652530
Overview 3

A famous Greek Restaurant Bar

Located in Richmond.
Food consider expensive
Partnership with food delivery companies
Started up since 1969
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Front house
Supplier

Customer
Employee
Back house

Stakeholder
map
Owner Competitors
Restaurant nearby

Other Greek restaurant

1- Deliveries Arrives Cold 5

Over Production Defects

Timwoods
Over Processes Waiting
5 Whys 6

Busy Inside Customer Insulated bag Business Model Income

2-No parking 7

Element of waste: transport

5 Whys 8

1 - why did the customers find it hard to come to the restaurant by

car? (because they dont know where to park their car)
2 - why do they not have a space to park their car? (because the
restaurant have no parking area)
3 - why does the restaurant have no parking area? (because there
are no free spaces around the restaurant for them to turn it into a
carpark for customers)
4 - why does the restaurant have no free spaces around the
restaurant to make it a carpark? (because the restaurant is pretty
small and it is located in a commercial building)
5 Why is the restaurant located in a commercial building?
3-No heater for outdoor 9

area
Element of waste:
- Waiting: During winter, the customer will have to wait for the indoor table.
- Motion: The customer who want to smoke would have to come outside.
Fish bone 10

Set up cost Electricity

cost
Not good for large space
or for long period
No heater for outdoor tabl

dangerous Lead to condensation and If buying free standing

mould problems
Sit indoor instead during winter
Produce waste productSpace
Natural Gas Only a few table outdoor
4-No toilet and bar signage 11

Elements of waste: motion,

waiting, defects
5 Whys 12

1.) Why is the powder room visible by employees? Because the door is
deliberately made to be open, and the storage has no door.

2.) Why is the door made open deliberately? Because the people often gets
lost and cant see the toilet.

3.) Why do people get lost? The signages is not really visible.

4.) Why is the signage not visible? Its dark and the sign has no contrast, not big
enough.

5.) Why the storage room is not closed? There is no door.

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Opportunity to improve
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Thank you