Professional Documents
Culture Documents
EFQM Community of
Practice for Police Forces
and Services
Vilnius, March 29-30, 2007
Who we are & our mission
Group of professionals
representing the police forces and
services who come together to
share and to learn from one
another.
2
Intentions
Share good practice around, within and beyond
the EFQM Model
Common pursuit of solutions
Look at the trends and future of the major
national / regional police forces and services
Enhance the diffusion of the excellence
philosophy in this sector
Connect people who know with those who need to
know
Generate and synthesize knowledge
Develop networking opportunities
Obtain new ideas from various police forces and
services in various countries
Technology enables the sharing (E-Mail, Internet,
Excellence One, Net Meetings)
3
Values
4
How it Works
Two meetings a year with continuous
contacts in between
Each meeting has a theme
Each participant comes with someone
from his/her organisation who is an
expert on the theme
An expert invited by EFQM provides
his/her views on the theme
Site visit with presentation from the
host
Special projects initiated by the
members
5
Next Themes
Q2-2007: Symp 6-7/6 => Fr 8
- Self-Assessment Process
- Peer review
- H2 convince leadership
Q4-2007:
- Process Management
- Benchmarking
- Risk management framework
- International co-operation
6
Participants
Belgium, Federal Police Jacques Philippaerts
Guests:
7
What is the Excellence Model?
8
Why use the Model?
10
Dimensions to the Model
Concepts = foundations
Content = structure
Comparison = measurement
11
The Concepts
12
Most widely used Framework
13
Structure of the Enablers
1e
1d
1c
1b
1a
Criteria parts
1
Leadership
Areas to consider
5a
5
Processes
1998 EFQM 11
14
Structure of the Results
6b
6a
6 (25%)
Criterion (75%)
Customer Criteria parts Performance
Perception
Results Indicators
data
8 in total
7b
7a
7 (25%)
(75%)
People Performance
Perception
Results Indicators
data
8b
8a
8 (75%)
(25%)
Society Performance
Perception
Results Indicators
data
9b
9a
9 (50%)
(50%)
Key Key
Key
Performance Performance
Performance
Results Indicators
Outcomes
15
The big picture
deserving recognition
Is Performance OK? Is it Sustainable? Recognition
Need to
Need to Improve
understand
Results
Assess Results Assess Approaches
Trends Sound
Targets Integrated
Comparisons Systematic
Causes Implemented
Scope Measured, Improved, Learning
Execute
Plan Select
results balance changes
16
Measurement System
32
M (2
ax 4
= +
10 8)
00 sc
po ore
in s +
ts
w
ei
gh
ts
Enablers 7 Attributes
Results 5 Attributes
17
Use of the Model
18
Levels of excellence?
Compare yourself
against the best
20