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Executive Summary
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Impact Impact
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Trends (1/3)
Transition to converged audio, web and video solutions Organisations are looking for integrated
TREND
solutions that encompass high-quality video with content-sharing capabilities
Organisations are working towards an increasingly virtual workplace and are looking for ways to
DRIVER
encourage cost-effective communication and collaboration among employees
To cater to users demand for a single meeting, single license experience, organisations are
integrating audio, video and web conferences into a single solution online meetings
According to a report by Frost & Sullivan on the web conferencing market, by 2021, 60% of web
conferences will use embedded audio from a web conferencing provider
With organisations shifting to hosted comprehensive meeting solutions, the spending by IT buyers on on-
premise-based videoconferencing infrastructure is expected to decline at a compound annual rate of 11%
INDICATORS from 2015 to 2021
Distinction between video and web conferencing is fast diminishing with increased video adoption
Technology solutions such as web real-time communication (WebRTC) and VoIP technologies are
lowering the barriers to adoption
o As per a report on web conferencing by Frost & Sullivan, by 2019, WebRTC will be used for 15% of
enterprise voice and video communications (up from ~5% in 2017)
Most large providers are offering unified communications solutions, and small/niche players are
facilitating the integration of their web and video conferencing capabilities with third-party applications
IMPACT
Thales should look for providers that offer Unified Communications solutions encompassing secure
instant messaging, web conferencing and team collaboration software that can be used alone or be
integrated with other applications
Trends (2/3)
Increased adoption of Unified Communication as a Service (UCaaS) Rising preference for cloud-
TREND
based solutions is propelling organisations to opt for UCaaS
Higher penetration of mobile devices, growth in demand for mobile workforce and enterprise mobility,
DRIVER
and surge in social business integration are driving this trend
The UCaaS market was valued at 4.2 billion1 in 2013 and is expected to grow at a CAGR of ~24%
to 28.9 billion in 2022
To benefit from lower upfront costs, reduced complexity and higher speed of implementation, enterprises
are increasingly adopting cloud-based UC solutions as an alternative to traditional on-premise systems
INDICATORS Organisations and governments are spending on the transition to cloud, and global cloud PBX
replacement spending is expected to increase at a CAGR of 29% from ~2.3 billion in 2015 to 10.7
billion in 2021
According to Frost & Sullivan, installed users (of UCaaS) are expected to increase from 11 million in
2015 to 42 million in 2021
Thales can benefit from lower upfront and operating costs when opting for cloud-based solutions vs.
on-premise alternatives
However, loss of control over data and infrastructure is an important factor that hampers wider adoption of
IMPACT cloud UC
Almost all major IT services providers (such as Microsoft and Google) and telecom service providers
(such as Telstra, British Telecom, Verizon and Orange) have rolled out their UCaaS offerings; system
integrators such as Dimension Data and DTSI are also entering this market
Incorporation of cloud computing has boosted the adoption of UCaaS, on the back
of reduced UC deployment costs