Troubleshooting Your

Network

Networking for Home and Small Businesses – Chapter

9

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 Objectives
 Describe the troubleshooting process.
 Describe the utilities used to verify TCP/IP
connectivity.
 Identify and describe common hardware and
connection issues in wired and wireless networks.
 Utilize the troubleshooting process to document
problems and interact with a help desk.

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 The Troubleshooting Process
 Identify and describe troubleshooting process

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 The Troubleshooting Process
 Gathering Information

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 The Troubleshooting Process
 Describe approaches to troubleshooting

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 Utilities Used to Verify TCP/IP Connectivity
 Detecting Physical problems

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 Utilities Used to Verify TCP/IP Connectivity
 Identify and describe software utilities for
troubleshooting connectivity.

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 Utilities Used to Verify TCP/IP Connectivity
 Describe and use Ipconfig

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 Utilities Used to Verify TCP/IP Connectivity
 Describe and use ping

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 Utilities Used to Verify TCP/IP Connectivity
 Describe and use tracert

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 Utilities Used to Verify TCP/IP Connectivity
 Describe and use netstat

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 Utilities Used to Verify TCP/IP Connectivity
 Describe and use nslookup

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 Hardware and Connection Issues in Wired &
Wireless Networks
 Isolating connectivity issues

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 Hardware and Connection Issues in Wired &
Wireless Networks
 Describe the purpose of LED indicators and their
meaning.

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 Hardware and Connection Issues in Wired &
Wireless Networks
 Describe connection issues with wired networks.

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 Hardware and Connection Issues in Wired &
Wireless Networks
 Identify and describe radio issues with a wireless
network.

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 Hardware and Connection Issues in Wired &
Wireless Networks
 Identify and describe association and authentication
issues within a wireless network.

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 Hardware and Connection Issues in Wired &
Wireless Networks
 DHCP Issues.

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 Hardware and Connection Issues in Wired &
Wireless Networks
 Troubleshooting Integrated Router to ISP connections.

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 Utilizing the Troubleshooting Process for
Documentation and Help Desk Interactions
 Describe the importance of documentation

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 Utilizing the Troubleshooting Process for
Documentation and Help Desk Interactions
 Using outside sources of help

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 Utilizing the Troubleshooting Process for
Documentation and Help Desk Interactions
 Using the Helpdesk

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 Summary
 Effective troubleshooting combines instinct, experience, and
structured techniques to identify, locate, and correct network or
computer problems.
 Documentation is essential in effective troubleshooting, and should
contain baseline information about the network.
 A large proportion of networking problems relate to physical
components.
 Many networking problems can be identified with software utilities
such as ping, tracert, and netstat.
 In a network containing both wired and wireless connections, it is
important to isolate the problem to either the wired or wireless
network.

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ITE PC v4.0
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