Organisational Behaviour

ABUS015-3-2

Lecture 1 - Introduction to Organisational Behaviour

 Agenda
2

Introductions

Icebreaker

Course overview

Introduction to OB

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 Introductions
3

About me
Ms Shamini Arumugam
sham@apu.edu.my

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 Grading
4

Individual Assignment
Class Test
Final Exam

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 OB ASSESMENT

In course assessment 50%

Individual Assignment 20% Wk3-13

Class Test 30% Wk8

Final exam 50%

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 What is expected of you

Attendance
Participation
Attention
Punctuality
Additional Reading
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 Topic & Structure of the lesson

What is OB?
Why study OB?
Emerging Trends in Organisational Behaviour
The Five Anchors of Organisational Behaviour

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 Course Topics
8

Ch 1: O.B. Introduction, Definition, History

Ch 2: Personality & Learning
Ch 3: Perception, Attribution, Judgment
Ch 4: Values, Attitudes & Work Behaviour
Ch 5: Theories of Work Motivation
Ch 6: Motivation in Practice
Ch 7: Groups and Teamwork
Ch 8: Influence, Socialization, Culture
Ch 9: Leadership
Ch 10: Communication
Ch 11: Decision Making
Ch 12: Power, Politics and Ethics
Ch 13: Conflict & Stress
Ch 14: Organizational Structure
Ch 15: Environment, Strategy, Technology
Ch 16: Change, Development, Innovation
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 Expectations

What I expect of you

Attendance. I expect you to attend every class.
Participation. Strongly encouraged
Group work. Formed during the second week of classes

What to expect from me

Lecture notes will be posted by Friday of each week
Exams will be based on text and lecture notes
Use practical examples to highlight relevance of theories

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 Graduate
The Organization

The Interview
The Workforce

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 Motivation

Communication

Leadership

Power and Individual

Team Politics Behaviour

Decision Making,
Creativity,Values
Conflict , Ethics
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 Why Study Organisational
Behaviour?

As one will work in organisations, one needs to

UNDERSTAND, PREDICT, and INFLUENCE
the behaviours of others in an organisation

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 Why study Organizational
Behavior?

To increase understanding of how all variables

interact & are interrelated

To be better prepared to cope with changes and

situations.

To learn Human Behavior in Organizations and how it

can affect performance

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 Organisational Behavior (OB)
14

The attitudes and behaviours of

individuals and groups in organisations

Why study OB?

Effective and competitive organisations
Help you to retain the people who came up
with the good ideas
Useful in any job, organisation, industry,
anywhere
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 Organizational Behavior (OB)
15

OB theories have widespread

applications
Knowing these theories can help you to:
Evaluate solutions proposed by
consultants and managers
Solve new problems and adapt to new
situations
Stay current in your field or business

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 What do Managers do?
16

Mintzberg
Informational Roles: Ways the manager receives and transmits
information (e.g., attend workshop)

Interpersonal Roles: Establishing and maintaining interpersonal

relations (e.g., mentor, discipline)

Decisional Roles: Deal with decision making (e.g,. conflicts)

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Contemporary management
concerns
 Focus on Quality, Speed, and
18
Flexibility
Intense competition has given rise to the
need for organizations to improve quality,
speed, and flexibility.

This requires a high degree of employee

involvement, commitment, and teamwork.

Organizational behaviour is concerned

with these issues.
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 Recruitment and Retention
19

A major challenge facing organizations today is the

recruitment and retention of skilled employees.

Canadian organizations face severe shortages of labour

in the coming years and many are already having
trouble hiring and retaining employees.

Question: Why do you think this is the case?

Organizational behaviour can help companies improve

their recruitment and retention and become an employer
of choice.
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 Workplace Diversity
20

More women in workforce and professions

Different needs of Gen-X/Gen-Y and
baby-boomers
Diversity has advantages, but firms need
to adjust

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 Employee-Employer Relationships
Employability
New deal relationship
Continuously learn new skills

Contingent work
Minimum hours of work vary

Consequences of poor employees-employer

relationships
Decreased trust, lower morale, decline in job
satisfaction, increased stress, absenteeism on the
rise
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 The Five Anchors

1. The multidisciplinary anchor

2. The systematic research anchor
3. The contingency anchor
4. The multiple levels of analysis anchor
5. The open systems anchor

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 The Five Anchors
The Multidisciplinary Anchor
OB must be multidisciplinary
Psychology
Sociology
Anthropology
Political science
Economics
Industrial engineering
Communications
Information systems
Marketing
Womens studies
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 The Multidisciplinary Anchor

Communication Marketing
Management
Studies

Psychology Sociology

Organizational
Economics Behavior Industrial
Engineering

Human Political
Resource Science
Anthropology

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 The Five Anchors

The Systematic Research Anchor

OB researchers believe in the systematic
collection of data and information about
organisations (McShane & Von Glinow, 2003)

The Contingency Anchor

This anchor states that a particular action may
have different consequences in different
situations (McShane & Von Glinow, 2003)

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 The Five Anchors

The Multiple Levels of Analysis Anchor

OB can be divided into three levels of
analysis: -

Individual Group Organization

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 The Five Anchors

The Open Systems Anchor

Views an organisation as an open system
which takes inputs from its environment
and transforms them through a series of
processes into output

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 Organisations as
Open Systems

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