T-R-O-U-B-L-E S-H-O-O-T

Supply-Chain
PREVIEW
Start with the Last Mile
Module 1

What is Your Manufacturing Model

Module 2

Enabling E-Commerce
Module 3

Product Development
Module 4

Thinking About Customization and Customizing

Module 5

Forecasting Dynamics
Module 6

Cash Register Ringing : Customer Order Management

Module 7
Dynamic of Demand
Module 8

Better Inventory Management

Module 9

Shopfloor Dynamics
Module 10

Purchase & Supplier Dynamics

Module 11

Logistics Management
Module 12

Distribution Resource Planning Checklist

:Module 13

Putting it all together

Module 14
 Start with the Last Mile

Customer
Understanding Retaining the Capable
satisfaction
the customer customer people
measurement
 Whats Your Manufacturing Model?

Manufacturing (historical perspective)

Managed manufacturing

Information flows

Improving the resource of time

Manufacturing cycle time reduction

Information systems appraisal

 E-commerce
On-line
strategy
opportunities
assessment

Enabling E-Commerce

E-commerce
On-line
business
implications
drivers

E-commerce
and your
business
 Product Development

Product
Product Product Global
development
development development product
improvement
overview management design
opportunities
Thinking About Customization and Customizing

The mass customization journey

Organizing for mass customization

Determining strategy incorporating mass customization

Customizing standard products and services

Customizing the product or service

Customizing the point of delivery

Moving production closer to the customer

 Dynamics of Forecasting

Forecasting
made easier

Potential
performance
benefits
Dynamics Using
information
technology
of
Forecasting
Checklist
Demand Supply
considerations considerations
Cash Register
Ringing :
Customer
Order
Management
 Dynamic of Demand

Demand management principal objectives

Defining customer expectations

Demand management measurement and review

Satisfying demand: your company interpretation

Satisfying demand: lead time measurement at your company

Measuring order fulfilment/service levels

Demand capacity: sales and marketing

 Inventory Management

Enterprise
Master
resource planning
production Capacity Bill of materials
(ERP) potential
schedule
benefits
 Shopfloor Dynamics

Rethinking the Visual aids for

importance of the enhanced
shop floor communication

Major features of
Benefits of a
team
company within a
improvement
company
activities
 Purchase Dynamics

Indirect cost
Purchasing strategy: Setting purchasing
appraisal/disaggregati
suggestions priorities
on

Strategic risk Reducing your supply

Make v. buy decisions
assessment criteria base: examples

What criteria are used

Supply base reduction
to approve new Right source appraisal
benefit assessment
suppliers?

Broad measurement
of the purchasing
Vendor rating Purchasing strategy
function (financial and
operational)
 Supplier Dynamics

Customer
Supplier
Defining Supplier supplier two-way
partnering
expectations development development
principles
assessment
 Logistics Management

Logistics management
Information handling:
Benchmark criteria for Examination of
addressing order Transport overview
information flows information flows
processing policies /
routines

Completion of
inbound/outbound Materials handling:
Warehouse
transport matrix Warehousing technological
information systems
(disaggregating assessment
transport movements)

Supply base logistics

Current inventory
Materials handling: (balancing the flow
Inventory analysis compilation mix
associated costs between inputs and
justification
outputs)

Optimizing inventory Optimal inventory Conditions for just-in-

Just-in-time appraisal
flow flow objectives time implementation

Proposed cost
Just-in-time
benefits against
feasibility: cost
existing workflow
analysis
process
Distribution
resource
planning