UNDERSTANDING AND TROUBLESHOOTING 4G ALARMS

7100 Not able to synchronize baseband bus,Affected RATS=LTE

7102 No connection to unit,Affected RATS=LTE

7653 Failure in optical interface,Affected RATS=LTE

 WHY 7100 Not able to synchronize baseband
bus, Affected RATS=LTE ALARM OCCURS ?
THIS ALARM OCCURS WHEN RF MODULE IS NOT DETECTING DUE TO ANY OF THE
FOLLOWING REASONS

OPTICAL CABLE FAULTY OF RF MODULE

SFP FAULTY
OVP FAULTY
MCB FAULTY/FAULT IN POWER CABLE
RF MODULE FAULTY
FBBC FAULTY
SYSTEM MODULE PORT FAULTY (RARE
CASE)
STEPS FOR TROUBLESHOOTING 7100
7102 Cell blocked, Affected RATS=LTE
7653 Cell blocked

C E L L I S B L O C K E D BY U S E R
 7104 VSWR major alarm;Affected RATS=LTE

Check source to find out port on which VSWR alarm is reporting. Value should be less
than VSWR minor fault.
 What is VSWR???
VSWR - VOLTAGE STANDING WAVE RATIO
VSWR is defined as the ratio of maximum voltage to the minimum voltage.

VSWR = Vmax/Vmin

When an antenna is not matched to the receiver, power is

reflected. This causes a "reflected voltage wave", which creates
standing waves along the transmission line. If the VSWR = 1.0,
there would be no reflected power and the voltage.
 CAUSES OF VSWR

Damaged or faulty cable

Faulty or loose connector
Antenna is mounted parallel to a metal surface
RF Module/Antenna port itself may also be faulty

HOW TO SOLVE
Check all antenna cables and connections
Check antenna/RF module ports
Alarm will clear after VSWR value goes down
below given standard VSWR minor value
7107 GTP-U Path Failure, Affected RATS=LTE
7657 Shared:n;GTP-U Path Failure
GTPU GPRS Tunneling Protocol User Plane
MME

E
M
M

S11
-
S1

S5
fa ce GTP-U
I nter S1-U
Air
E-NODEB SGW PGW

USER
STEPS FOR TROUBLESHOOTING 7107, 7657
7653 shared:N; Failure in replaceable
baseband unit

Perform steps given below :

Reset alarming baseband unit
Check BB EXT CABLE
Check BB UNIT is installed correctly and power is given correctly
Swap with other BB Unit if available and check the status
Check any other active BTS faults and act accordingly.
Replace the alarming baseband unit
Replace FSMF if issue not resolved
7656 shared:N; Transport layer connection
failure in S1 interface
STEPS FOR TROUBLESHOOTING 7656
9047 NE3S-WS Registration failed
9047 NE3SWS AGENT NOT RESPONDING TO REQUESTS

WHAT IS 9047 NE3S-WS Registration failure???

NE3S is the medium which connects NETACT and SRAN site

Every site sends alarm to NMS every 15 minutes, 9047 alarm occurs when nms
does not receive alarm from any site within 15 min of time frame.
 Check PING from NETACT

If PING NOK then login will not be possible.

Check site and troubleshoot further.
If PING is OK and 9047 alarm is coming then there will be issue
from OSS end.
 71058 NE O&M CONNECTION FAILURE

ALARM IS GENERATED IN CRFS SOL. ONLY WHEN OMU IS DOWN

There may be ACTIVE or PASSIVE issue need to check
Check sites history if it got down due to power issue than 61006 alarm as
shown in above fig will appear after site restore.
Check ping from NETACT
NEVER GIVE UP