Outline

• Communication • Nonverbal Dimension

• Framework • Body Posture
• Hand Gestures
• Channel
• Facial Expressions
• Barriers • Gaze
• Dimensions of Cross Cultural • Proxemics
Communication • Bodily Contact
• Language
• Linguistic Diversity
• Language and Culture
• Explicit vs Implicit Communication
• Complicating Factors
Cross-Cultural Communication
• Deals with understanding different business customs, beliefs and
communication strategies.
• Process of sending and receiving messages between people whose
cultural background could lead them to interpret verbal and non-
verbal signs differently.
• Attempts to exchange, negotiate and mediate cultural differences by
means of language, gestures and body language.
 Cross-Cultural Communication
• Sources of Miscommunication
1. Assumptions of similarities – refers our tendency to think how we
behave and act is the universally accepted rule of behavior. When
someone differs, we have a negative view of them.
2. Language differences – problem occurs when there is an inability to
understand what the other is saying because different languages
are being spoken. Talking the same language itself can sometimes
lead to discrepancies as some words have different meanings in
various contexts, countries or cultures.

https://www.communicationtheory.org/cross-cultural-communication/
 Cross-Cultural Communication
• Sources of Miscommunication
3. Nonverbal interpretation – the way we dress, express ourselves
through body language, eye contact, gestures etc.
4. Preconceptions and stereotypes – putting people into pre-defined
slots based on our image of how we thick they are or should be.
This maybe true or false.

https://www.communicationtheory.org/cross-cultural-communication/
 Cross-Cultural Communication
• Sources of Miscommunication
5. Tendency to evaluate – making sense of behavior and
communication of others by analyzing them from one’s own
cultural point of view.
6. High anxiety – creating an anxious state in an individual who does
not know how to act or behave and what is considered to be
appropriate.

https://www.communicationtheory.org/cross-cultural-communication/
Communication
• Imparting or exchanging of information by speaking, writing or using
some other medium.
• Means of sending or receiving information, such as telephone lines or
computers
• Act of conveying intended meanings from one entity or group to
another through the use of mutually understood signs and semiotic
rules.