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HISILICON SEMICONDUCTOR
HUAWEI TECHNOLOGIES CO., LTD. Page 2
Huawei Customer Support Team
Department Name Cell Email
Network OD Ding Ting 00265-888999896 bruce.dingting@huawei.com
SPM Smart Nthenda 00265-882000099 smart.nthenda@huawei.com
TD Sun DongNan 00265881624898 dongnan.sun@huawei.com
Smart Nthenda 00265-882000099 smart.nthenda@huawei.com
Core Network
Cao Bin 00265881271243 cao.bin@huawei.com
HISILICON SEMICONDUCTOR
HUAWEI TECHNOLOGIES CO., LTD. Page 3
Networks issues Overview
Core Network 1
Wireless Network 8
Optical Network 0
Datacom 1
Energy & Power 0
A&S 1
HISILICON SEMICONDUCTOR
HUAWEI TECHNOLOGIES CO., LTD. Page 4
SLA Issues in a Week
Product SLA
Status Product Issue Description Progress Solution Huawei Owner TNM Owner Report Time Restoration Time
Line Level
We have configured 【20180110】Customer submitted
route-leaking in the request to TAC for failure to import
firewall but it’s not routes from global routing table
Eudemon1 working. We want to Victor
Open Datacom Minor Smart 2018/01/10 12:16
000E-X import routes from the Chidziwisano
global routing table to a
vpn-instance named
“clean”.
【20180115】TNM release the table space
success according by command from OCS
team.
【20180115】OCS team found that the
Release Table Space for Release Table Space for
Open A&S OCS Minor table space of BMPDB was not enough HuangCong Kenneth 2018/01/21 09:23
BMPDB USERDB
HISILICON SEMICONDUCTOR
HUAWEI TECHNOLOGIES CO., LTD. Page 5
SLA Issues in a Week
Product SLA
Status Product Issue Description Progress Solution Huawei Owner TNM Owner Report Time Restoration Time
Line Level
【20180118 】Customer submitted
request to TAC for numbers failing to call
Haiti.
【20180119 】TAC requested ustomer Remove the record in the
Core Failing to call
Closed Msoftx3000 Minor submitted request to TAC for numbers failing PREANA for the called number Smart Lumbani 2018/01/18 11:27 2018/01/22 09:28
Network Haiti.....0050936704129 to call Haiti with release CV=0
【20180121 】The analysis found that the
called number had a release code CV= 0
HISILICON SEMICONDUCTOR
HUAWEI TECHNOLOGIES CO., LTD. Page 6
SLA Issues in a Week
Product SLA Huawei TNM
Status Product Issue Description Progress Solution Report Time Restoration Time
Line Level Owner Owner
Corrected the CCP and
BSC6900 2018/01/01 2018-01-05
Closed Wireless UMTS cell setup failed Major The cells of U900 now up. NCP SCTPLNK match on Taurai Richard
UMTS
RNC and NodeB side
LTE FDD Cells
Unavailable due to S1
interface fault.121The 【20180110】Customer submitted request to
S1 interface of eNode TAC
is fault which causes 【20180115】The analysis found that the cell
Solution in progress, team
BTS3900 LTE Cells to be unavailable was caused by S1 INTERFACE
Open Wireless Major working on establishing Taurai Richard 2018/01/11
LTE V100 unavailable"Serial No. FAULT
root cause failure.
= 952 ID = 29201 【20180110】To send the ping tests results
Name = S1 Interface to ETAC support team as verification eNodeB
Fault Severity = Major can ping MME/GW
Event Category
HISILICON SEMICONDUCTOR
HUAWEI TECHNOLOGIES CO., LTD. Page 7
80
90
95
100
85
1)
2017-12-22 00:00
0
1
0.2
0.4
0.6
0.8
1.2
1.4
2017-12-23 00:00
2017-12-24 00:00
2017-12-25 00:00
BLKBSC
BLKBSC
2017-12-26 00:00
2017-12-27 00:00
2017-12-28 00:00
2017-12-29 00:00
2017-12-30 00:00
BSC-1
BSC-1
2017-12-31 00:00
2018-01-01 00:00
2018-01-02 00:00
2018-01-03 00:00
BSC-2
BSC-2
2018-01-04 00:00
2018-01-05 00:00
2018-01-06 00:00
2018-01-07 00:00
2018-01-08 00:00
LLBSC
LLBSC
2018-01-09 00:00
2018-01-10 00:00
2018-01-12 00:00
Call Setup Success Rate (%)
2018-01-13 00:00
LLBSC-2
LLBSC-2
2018-01-14 00:00
2018-01-15 00:00
GSM KPI Monthly Trend
2018-01-16 00:00
2018-01-17 00:00
2018-01-18 00:00
2018-01-19 00:00
MZ_GUBSC
MZ_GUBSC
2018-01-20 00:00
2018-01-21 00:00
90
92
94
96
98
100
0
0.2
0.6
0.8
1
0.4
BLKBSC
BLKBSC
BSC-1
BSC-1
BSC-2
BSC-2
LLBSC
LLBSC
Handover(%)
TCH Call Drop Rate (%)
LLBSC-2
LLBSC-2
RH303A:Success Rate of Radio
MZ_GUBSC
MZ_GUBSC
86
88
90
92
94
96
98
100
102
90
92
94
96
98
100
102
2017-12-22… 2017-12-22…
2017-12-23… 2017-12-23…
2017-12-24… 2017-12-24…
2017-12-25… 2017-12-25…
2017-12-26… 2017-12-26…
2017-12-27… 2017-12-27…
2017-12-28… 2017-12-28…
2017-12-29… 2017-12-29…
2017-12-30… 2017-12-30…
2017-12-31… 2017-12-31…
2018-01-01… 2018-01-01…
2018-01-02… 2018-01-02…
2018-01-03… 2018-01-03…
2018-01-09… 2018-01-09…
2018-01-10… 2018-01-10…
2018-01-11… 2018-01-11…
Handover Success Rate
2018-01-17… 2018-01-17…
UMTS KPI Monthly Trend
0
200
400
600
800
1000
1200
2017-12-22…
2017-12-22 00:00
2017-12-23…
2017-12-23 00:00
2017-12-24…
2017-12-24 00:00
2017-12-25…
2017-12-25 00:00
2017-12-26…
2017-12-26 00:00
2017-12-27…
2017-12-27 00:00
2017-12-28…
2017-12-28 00:00
2017-12-29…
2017-12-29 00:00
2017-12-30…
2017-12-30 00:00
2017-12-31…
2017-12-31 00:00 2018-01-01…
2018-01-01 00:00 2018-01-02…
2018-01-02 00:00 2018-01-03…
2018-01-03 00:00
AMR Call Drop Ratio (Cell)(%)
2018-01-04…
2018-01-04 00:00 2018-01-05…
2018-01-05 00:00 2018-01-06…
2018-01-06 00:00 2018-01-07…
2018-01-07 00:00 2018-01-08…
2018-01-08 00:00 2018-01-09…
2018-01-09 00:00 2018-01-10…
CS/PS Call Drop Rate
92
98.8
99
99.4
99.6
99.8
100
100.2
99.2
2017-12-22…
2017-12-22 00:00
2017-12-23…
2017-12-23 00:00
2017-12-24…
2017-12-24 00:00
2017-12-25…
2017-12-25 00:00
2017-12-26…
2017-12-26 00:00
2017-12-27…
2017-12-27 00:00
2017-12-28…
2017-12-28 00:00
2017-12-29…
2017-12-29 00:00
2017-12-30…
2017-12-30 00:00
2017-12-31…
2017-12-31 00:00
2018-01-01…
2018-01-01 00:00
0
500
1000
1500
2500
3000
3500
4000
4500
5000
2000
2017-12-22 00:00
2017-12-22 00:00
2017-12-23 00:00
2017-12-23 00:00
2017-12-24 00:00
2017-12-24 00:00
2017-12-25 00:00
2017-12-25 00:00
2017-12-26 00:00
2017-12-26 00:00
2017-12-27 00:00
2017-12-27 00:00
2017-12-28 00:00
2017-12-28 00:00
2017-12-29 00:00
2017-12-29 00:00
2017-12-30 00:00
2017-12-30 00:00
2017-12-31 00:00
2017-12-31 00:00
2018-01-01 00:00
2018-01-01 00:00
2018-01-02 00:00
2018-01-02 00:00
2018-01-03 00:00
2018-01-03 00:00
2018-01-04 00:00 2018-01-04 00:00
Page 11
Product EOS Notification
NE Name Product Version EOS Time(HW) EOS Time(SW)
LMB Old MSC V100R009C00SPH735 2020/12/31 2020/12/31
LLG Old MSC V100R009C00SPH735 2020/12/31 2020/12/31
V200R010C020SPC115
LMB New MSC 2025/12/31 2019/06/30
New UMG V200R010C020SPC121 2019/06/30
LMB 2025/12/31
V200R010C020SPC115
LLG New MSC 2025/12/31 2019/06/30
Page 12
Product EOS Notification
NE Name Product Version EOS Time(HW) EOS Time(SW)
Eudemon1000E
V300R001C00SPC700 (VRP (R) Software,
LL FW Eudemon1000E-X2 Version 5.30) 6/30/2020 6/30/2020
Eudemon1000E
V300R001C00SPC700 (VRP (R) Software,
LMB FW Eudemon1000E-X2 Version 5.30) 6/30/2020 6/30/2020
Version 5.70 (NE40E&80E
LL NE40 HUAWEI NE40E V600R001C00SPC800) 12/31/2017 6/30/2017
Version 5.70 (NE40E&80E
LMB NE40 HUAWEI NE41E V600R001C00SPC800) 12/31/2017 6/30/2017
Quidway S9306 Terabit Routing Version 5.70 (S9300
LL and LMB S93 Switch V100R006C00SPC800) 12/31/2018 6/30/2015
Version 5.30 (NE40&80
LL BG Quidway NetEngine 40-4 V300R005C01B323SPC003) 12/31/2016 3/31/2016
LMB BG Quidway NetEngine 20E-8 Router Version 5.30(NE20E V200R005C03B581) 12/31/2017 12/31/2017
VGS S/W LMB VGS V500R005C30 12/31/2018
Page 13
SLA Notifications
Basic SLA equipment list Basic SLA equipment list Basic SLA equipment list Gold+ SLA equipment list
Page 14
SLA LEVELS RESTORATION
Basic SLA in Contract
Restoration
*Time Coverage *Customer Severity ReponseTime(HH:MM) Resolution Time(HH:MM)
Severitys Customized (HH:MM)
48:00 70%
7*24 Emergency 00:30 1680:00 100%
120:00 98%
48:00 70%
7*24 Critical 00:30 1680:00 100%
120:00 98%
Emergency, Critical, Major, 160:00 70%
5*8 Minor, Non-Fault inquiry Major 00:60 640:00 100%
320:00 98%
320:00 90%
5*8 Minor 00:60 960:00 100%
480:00 100%
5*8 Non-Fault inquiry
Gold SLA in Contract
Restoration
*Time Coverage *Customer Severity ReponseTime(HH:MM) Resolution Time(HH:MM)
Severitys Customized (HH:MM)