Standard Business Processes

MOP’s (Management Orient Proces)

Business Processes

Corrective &
Preventive Internal Customer Document Data
Action Auditing Satisfaction Control Control
Requerimientos de Clientes

Management Quality Quality

Review Objectives Planning

Customer Satisfaction
COP’s

Salida (Output)
Entrada (Input)

Customer Oriented Process

Realization Process

Marketing Design Manufacturing Packaging Shipping

SOP’s Support Oriented Process

Support Processes

Purchasing Maintenance Safety Training Shipping

Compliance
 Standard Business Processes

Turtle Diagram Example, COP

Training
Equipment / Knowledge
Installations Skills
(With what?) (With whom?)
Requirements

Requirements
Input Output
What Should We Receive?
Process What Should We Deliver?

Key Factors Instructions

(How many?)
Procedures
Methods
(How?)
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Que Necesito? Quien participa?
Requerimientos de Cliente

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