Department of Information Systems

Subject: Design and Management of Business Process

An introduction to business process

management (BPM)
Arif Wibisono, Amna Shifia Nisafani
wibisono@is.its.ac.id, amna@is.its.ac.id
Outline

 Motivasi
 Rencana Pembelajaran
 Pengantar:
 Proses
 Proses Bisnis
 Mengapa BPM?

http://www.myformates.com/fw/img/New/Business%20Process%20Management.jpg

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Motivation

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Student Centered Learning ....

Mahasiswa Dosen

Memahami dan
Membuat RP
Menjalankan RP

Mengawasi Proses
Mengikuti Pembelajaran dan
ProsesPembelajaran Memberikan
Feedback

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Cycle of Learning – Let’s make it fun

Kuliah untuk
Mahasiswa mendapatkan sesuatu,
Termotivasi bukan hanya nilai 

We are in this
together, and we
are having fun
 Mahasiswa
Proses Mengikuti
Pembelajaran Proses
yang Kondusif Pembelajaran
dengan Baik

Tidak telatan,
aktif di kelas,
rajin
Dosen mengumpulkan
Bersemangat, Termotivasi tugas
rajin
memberikan
feedback

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Class Rules

 Always be on time (maximum 5 minutes after I come)

 If I cannot come within 5 minutes, class will be dismissed
 I will find another day to change the dismissed class
 Submit your assignment on time
 If you fail to submit on time, I will reduce your score 50%
 Print out the textbook
 Bring the textbook to the class
 Read the book prior entering the class
 If you fail to bring your book then you are not allowed to join the
class
 No laptops and smartphones during the class
 Unless I ask you to bring so
 Be active in the class
 Ask if you do not understand
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Rules of Engagement

 DONT’s
 Have prejudice, feel that you’re not good at some things
 Be a slack

 DO’s
 Care about your study, how much you get depends on how much you
try
 Communicate, when there is a problem
 Enjoy yourself 
 Respect the rules: attendance, plagiarism, cheating etc
 Sign up to e-learning immediately

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RENCANA PEMBELAJARAN

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Deskripsi Matakuliah

Nama MK DESAIN DAN MANAJEMEN PROSES BISNIS

Kode MK KS141301
Jumlah Kredit 4 sks
Capaian 1. Memahami konsep manajemen proses bisnis’
Pembelajaran 2. Mengidentifikasi proses bisnis di organisasi
MK 3. Memodelkan proses bisnis di organisasi
4. Menganalisis proses bisnis di organisasi
5. Memperbaiki proses bisnis di organisasi
6. Mengautomasi proses bisnis di organisasi
Pokok Bahasan 1. Introduction to Business Process Management
2. Process Identification
3. Process Modelling
4. Business Process Reference Models
5. Workflow Pattern (Control and Resource Pattern)
6. Qualitative Process Analysis
7. Quantitative Process Analysis
8. Process Improvement and Redesign
9. Process Automation
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Main references:

 Marlon Dumas, Marcello La Rossa, Jan Mendling, Hajo A. Reijers.

Fundamentals of Business Process Management, Springer 2013

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Timeline Perkuliahan
Week 1 Week 2
1. Pengenalan MK 1. Tahapan Identifikasi Week 3
Proses 1. Process Map
2. Konsep Manajemen
Proses Bisnis : Siklus 2. Jenis-jenis Case dan 2. Presentasi tugas case
Hidup BPM dan Function dan function
Komponen proses bisnis 3. Process Landscaping

Week 4
1. Presentasi Process
Landscaping
2. Presentasi Process Map
Week 5
1. Memodelkan Proses Bisnis di
Organisasi – Basic BPMN:
2. Branching and merging
3. Parallel Execution
4. Rework and Repetition

Week 6
Week 7
1. Presentasi Proses Model Week 8
1. Memodelkan Proses Bisnis
2. Memodelkan Proses Bisnis di 1. Ujian Tengah
di Organisasi – Advanced:
Organisasi – Basic BPMN: Semester
Process
Information Artifacts, Resource
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Timeline Perkuliahan
Week 10
Week 9
1. Process Discovery
1. Presentasi Model
Proses Studi Kasus 2. Qualitative Process Analysis :
Value Added Analysis, Root
2. Membahas UTS
Cause Analysis

Week 11
1. Qualitative Process Analysis : Issue
register, pareto analysis
2. Process Automation dengan Bonita
3. Quantitative Process Analysis: Process
Performance Dimension, Flow Analysis
Week 12
1. Quantitative Process Analysis:
Basic Queuing Theory, M/M/1
and M/M/C models
2. Demo Process Automation

Week 14
Week 13 Week 15 Week 16
1. Product Based
1. Process Redesign 1. Presentasi 1. UJIAN AKHIR
Design
2. Heuristics Process Process Redesign SEMESTER
2. Resource Pattern
Redesign 2. Latihan UAS 2. Pembahasan UAS
dan SCOR

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Rencana Evaluasi

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What I have done with BPM

 2015 : Arif Wibisono, Amna Shifia Nisafani, Hyerim Bae, You-Jin Park,
“On-the Fly Performance-Aware Human Resource Allocation in the
Business Process, Management Systems Environment using Naïve Bayes”,
Lecture Notes in Business Information Processing (LNBIP), Springer,
Proceeding in the Asia Pacific Business Process Management 2015,
Busan, Korea, June 24-26 2015
 2014 : Arif Wibisono, Amna Shifia Nisafani, Hyerim Bae, You-Jin
Park, “Early detection for supply chain disruption using Bayesian
network”, Asia Pacific Business Process Management 2014, Brisbane,
Australia, July 3-4 2014

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APA ITU PROSES?

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Class discussion (10 minutes)

 What is business process?

 Give examples (at least 6 examples)
 Discuss with your friends the characteristics of business
process
 Can a business process be handled by a single person?
 Can an organization have no business process?
 Can a business process have no goal?
 See your examples
 What all business processes have in common?

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What is Business Process?

 Collection of related events, activities and decisions, that involve a

number of actors and resources, and that collectively lead to an
outcome that is of value to an organization or its customers.

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Container Handling di Tanjung Priok

http://img.bisnis.com/posts/2014/06/08/234242/tanjung-priok.jpg

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Business Process Examples

 Order to cash
 This is a type of process performed by a vendor, which starts when a
customer submits an order to purchase a product or a service
 it ends when the product or service in question has been delivered to
the customer and the customer has made the corresponding payment
 Quote-to-order:
 This type of process typically precedes an order-to-cash process.
 It starts from the point when a supplier receives a “Request for
Quote” (RFQ) from a customer and ends when the customer in
question places a purchase order based on the received quote
 Procure to pay
 This type of process starts when someone in an organization
determines that a given product or service needs to be purchased.
 It ends when the product or service has been delivered and paid for

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Business Process Examples

 Application to approval
 This type of process starts when someone applies for a benefit or
privilege and ends when the benefit or privilege in question is either
granted or denied.
 This type of process is common in government agencies, for example
when a citizen applies for a building permit or when a businessman
applies for a permit to open a business (e.g. a restaurant)
 Issue to resolution
 This type of process starts when a customer raises a problem or
issue, such as a complaint related to a defect in a product or an issue
encountered when consuming a service.

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Business Process Management

 Body of principles, methods and tools to design, analyze, execute and

monitor business processes
 In this course, we will focus on BPM based on process models.

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Why BPM?

 “The first rule of any technology used in a business is that

automation applied to an efficient operation will magnify
the efficiency.”
 “The second is that automation applied to an inefficient
operation will magnify the inefficiency.”

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Why BPM

Information Yields
Technology Business
Value

Enables
Yields
Process
Change

Index Group (1982)

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Class discussion (10 minutes)

 Discuss with your friends the inefficient

business process examples in your
surroundings
 Why this happens?
 When this happens?
 How this happens?

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The ford case study

 Ford needed to review its procurement process to:

 Do it cheaper (cut costs)
 Do it faster (reduce turnaround times)
 Do it better (reduce error rates)
 Accounts payable (Indonesian: Utang Usaha (ke vendor)) in North
America alone employed > 500 people and turnaround times for
processing POs and invoices was in the order of weeks

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The ford case study

 Automation would bring some improvement (20% improvement)

 But Ford decided not to do it… Why? (choose)
a) Because at the time, the technology needed to automate the process
was not yet available.
b) Because nobody at Ford knew how to develop the technology
needed to automate the process.
c) Because there were not enough computers and computer-literate
employees at Ford.
d) None of the above

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The correct answer is …

 Mazda’s Accounts Payable Department

 While Ford was aspiring to a 400-person department, Mazda’s accounts
payable organization consisted of a total of 5 people. The difference in
absolute numbers was astounding, and even after adjusting for Mazda’s
smaller size

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How the process worked? (“as is - FORD”)

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How the process worked? (“as is - FORD”)

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How the process worked? (“as is - FORD”)

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How the process worked? (“as is - FORD”)

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How the process worked? (“as is - FORD”)

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How the process worked? (“as is - FORD”)

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How the process worked? (“to be FORD”)

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How the process worked? (“to be FORD”)

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How the process worked? (“to be FORD”)

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How the process worked? (“to be FORD”)

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How the process worked? (“to be FORD”)

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How the process worked? (“to be FORD”)

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The result

 76% reduction in head count (from 500 to 120 people)

 Material control is simpler and financial information is more accurate
 Purchase requisition is faster
 Less overdue payments

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BPM Life Cycle
Process identification
and opportunity assessment

Process Process
monitoring discovery
/controllin (as-is)
g

Process
Process
implement
analysis
ation

Process re-
design (to-
be)
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Tugas– Essay Motivasi (Individu)

 Deskripsi Tugas: Mahasiswa diminta untuk membuat essay tentang

motivasi mereka dalam mengambil mata kuliah DMPB.
 Konten :
1. Mengapa mengambil MK
2. Ekspektasi yang diharapkan dari MK
 Output: Essay dibuat dalam kertas A4 dan ditulis tangan
 Duedate : dikumpukan pada pertemuan kedua
 Kriteria Penilaian:
1. Tujuan Mengambil MK jangka panjang (30)
2. Tujuan mengambil MK jangka pendek (30)
3. Nilai mengumpulkan (40)

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Next Agenda

 Introduction to Business Process Management

 Kuis Pemahaman Pengantar BPM

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