Professional Documents
Culture Documents
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At the end of this chapter, students should be able to:
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Definitions:
Quality System:
The collective plans, activities, and events that are
provided to ensure that a product, process, or services
will satify given needs.
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Overview
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Three (3) Important Aspects of Quality Systems
(1) Planning of quality
Identify the customer needs, design the products and services.
Trainning of staff
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Quality Management
PDCA Methodology
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Quality System in Laboratory:
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QUALITY SYSTEMS DOCUMENTATION
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WHY GLP?
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Terms Concerning the Organization
• Test facility
• Test site
• Test facility management
• Test site management
• Sponsor
• Study director
• Principle investigator
• Quality assurance program
• Standard Operating Procedures
• Master schedule
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Test facility: includes the person, premises and operational units
that are necessary for the operation of the laboratory.
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Good manufacturing practice (GMP)
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Benefit of a Quality System:
1. Reduce the mistake during the analysis, expecially for the bigger
laboratory.
2. Staff can refer the written operating procedures for carrying out
work as part of quality system.
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TYPES OF QUALITY STANDARD FOR LABORATORIES
Different individuals and different laboratories can have different views of
which quality issues are important and what standards need to be set.
Three principal groups which have prepared and published standards for
Quality Systems which are relevant to analytical chemistry laboratories:
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Auditing and Assesing Quality System
Accreditation – is the confirmation of the competence of a testing or
calibration laboratory by an independent third party, the accreditation
body, normally by the international standard ISO/IEC 17025.
The laboratory should have a policy and procedure for the resolution
of complaints received from clients. Records should be maintained of all
complaints and of the investigations and corrective actions taken.
Internal audits are very important elements in ensuring that the quality
system is always up to date.
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Internal audits
The laboratory shall periodically and in accordance with a
predetermined shedule and procedure :
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Introduction to ISO 9000
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Introduction to ISO 9000 (continued)
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ISO 9000 is actually a series of standards with five documents:
ISO 9001 - covers all aspects of production ranging from research and
design, development, production, installation and servicing.
ISO 9002 - is a subset of ISO 9001 and does not deal with design or
servicing. It does deal with quality assurance, production and
installation capability.
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ISO 14000
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The major objective of the ISO 14000 series:
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ISO 14001:2004
The requirements of ISO 14001:2004 is a management
tool enabling an organization of any size or type to:
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ISO 17025
ISO 17025/IEC 17025 is an international standard for calibration
and testing labs.
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ISO 17025 – (continued)
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Assuring the Quality of the Test and Calibration Results- ISO 17025
The resulting data shall be recorded in such a way that trends are
detectable and where practicable, statistical techniques shall be
applied to the reviewing of the results.
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Document Changes: ISO/IEC 17025
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FOUR ASPECTS OF ISO 17025
In the context of a laboratory making measurement,
accreditation is a formal recognition that a laboratory is
competent to carry out specific calibration.
1. process-compliant laboratory
2. accredited laboratory
3. conformant service
4. accredited service
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1. ISO 17025 process-compliant laboratory
This satisfies the needs of people who just need to be
confident that the lab is competent and has adequate
quality built into its processes.
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3. ISO 17025- conformant service
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4. ISO 17025 accredited service
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Benefits of ISO 17025 series.
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Main purpose of ISO series:
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STANDARD OPERATING PROCEDURES (SOP)
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A number of important SOP types are:
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Preparation of SOPs:
1. Each page should have a heading and/or footing mentioning:
a. date of approval and/or version number;
b. a unique title (abbreviated if desired);
c. the number of the SOP (preferably with category);
d. page number and total number of pages of the SOP.
e. the heading (or only the logo) of originals should preferably be
printed in another colour than black.
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2. The first page, the title page, should mention:
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Preparation of SOPs (continued)
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TOTAL QUALITY MANAGEMENT (TQM)
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The process of TQM consists of three major activities:
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Management of organization:
• Organization structure
• Management structure
• Information system
• Communication
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TQM emphasis on the following:
• clear focus on customer needs
• continuous improvement and innovation of all processes,
services, and products.
• effective empowerment and recognition of individuals under a
team involvement approach, including essential programs of
education and training.
• productivity, cost reduction, and profitability enhancements.
• strong leadership by management at all levels.
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TQM emphasis (continued)
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Benefits of TQM…
• continuous improvement of processes and products, and enhance efficiency of
people and machines leading to improved quality.
• process efficiency leading to improved profit per product or service fiscal
discipline through elimination of unnecessary steps and wasteful expenditure
focused, systematic and structured approach to enhancing customer's
satisfaction.
• Process improvement methods that reduce or eliminate problems i.e. non
conformance costs.
• Delivering what the customer needs in terms of service, product and the
whole experience.
• Intrinsic motivation and improved attitudes throughout the workforce.
• Workforce is proactive - prevention orientated.
• Enhanced communication.
• Reduction in waste and rework.
• Increase in process ownership- employee involvement and empowerment.
• Everyone from top to bottom educated.
• Improved customer/supplier relationships (internally & externally).
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CHM561: Assignment 2
(a) Method validation is the process used to confirm that the analytical
procedure employed for a specific test is suitable for its intended use.
Results from method validation can be used to judge the quality,
reliability and consistency of analytical results. As a chemist, outline
and justify your strategy in validating the extraction and analytical
methods to produce the supplement. Include all the necessary
validation parameters in your discussion.
(b) Explain about the Quality Systems. Discuss the three important
aspects of Quality Systems.
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