Oracle Communications Business Services Solution - Omc - BRM

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Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Highly Restricted 1
Oracle Communications
Business Services Solution
Supporting Digital Transformations for Enterprise with Billing and Revenue
Management (BRM)
Dominique Palombieri – Partner Enablement

Jean-Francois Dechamp – Applications Sales Consultant
March 2017
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Highly Restricted
Agenda
1
Enterprise Monetization Context
2 Verticals and Solution Overview
3 Demo Scenarios
4 Live Demo
5 Q&A
MARKET CONTEXT
• Deregulation, Globalization
• Decline in core business revenue
• Market concentration
• Digital economy
• Competition
New challenges demand new capabilities

Oracle Communications Billing
Oracle Communications Billing and Revenue Management supports Enterprise Companies

in their Digital Transformation to build strong relationships with customers, innovate new
business models and monetize services in a very cost effective way
Digital transformation and IoT opens for new way of building relationships
towards customers and introduce new services to monetize
Airports, Travel and
Postal and Logistics Transportation
IoT Digital Content, Media and

Publishing
Digital transformation and IoT opens for new way of building relationships
towards customers and introduce new services to monetize
Airports, Travel and
Postal and Logistics
BRM has been proven in all those industries delivering high value use cases enabling new innovative services for
Transportation
Enterprises to create more personlized offerings, improve customer experience and make more money!
IoT Digital Content, Media and

Publishing
References... across multiple Industries, LOB, and
Geographies
Cloud Services IoT Financial, High Tech, and More
Telco B2C Telco B2B Cable, Satellite & Media
Demo Scenarios
1. Media
2. Postal Services
3. Travel Bookings
4. Airports
5. Home Security
6. Home Services
7. Finance
8. IoT
Pricing Design Center
• Powerful and easy-to-use pricing features
– Intuitive workflows for the business user
– Reusable building blocks: Offers, Bundles, Packages
– Unlimited pricing capabilities, discounts and promotions
– Robust search for improved portfolio management
• Pricing data model is TMF-SID certified at highest levels of
compliance
• Workflow-based configuration of granular charging rules to
bundles and packages
Billing Care
Account Management
• A business user friendly way to:
– Manage accounts
– Access subscriber information
– Resolve billing inquiries
• Compliments Order to Cash solutions
• Modern architecture
– HTML5, CSS3, OJET (JavaScript, JQuery, etc…)
– SDK
– Restful API
Oracle Communications Billing and Revenue Management
Invoicing
Pre-configured and customizable invoice templates Invoices
Reports
Usage & Subscription Analysis
Customer
Behavior
Analysis
Revenue
Assurance
Analysis
G/L Reporting
Invoicing
Pre-configured and customizable invoice templates Invoices
Reports
Usage & Subscription Analysis
Customer
Behavior
Analysis
Revenue
Assurance
Analysis
G/L Reporting
Enterprise Dashboard
Demo Scenarios Lifecycle Remittanc
e and
invoicing
Create Customer,
Contact, Provision Offer
Account Manager Manage Account
Define balances, Reseller Agent
reusable billing
product, rate plan,
discount, bundle, Reseller
package
Product Manager Resell franking

bundles and
Postal postal services
Services
Consume
franking and
postal services
Financial
CFO reporting
review
Customer
IT Service and event

attributes
Media
Business Model
• Media companies have already largely adopted the subscription based model
• Bundling and usage based rating are still in use
• Promotions and discounting create customer traction
• Balance and Loyalty points management represent a way to differentiate and optimize
customer loyalty
Demo Scenarios
• Media Package (bundle)
– Service ‘Content’ for VoD download
– Offer configuration review
• Bundle of 9.99$ to consume 10 premium videos only
• Standard videos are not included and charged
• 5 standard videos downloaded within the cycle gives 1 free standard video
• Loyalty point management (credit and redeem)
– Account Creation using Web Services
– Visualisation in Billing Care
– Online Usage
– Billing & Invoicing
– Account Management in Billing Care
– Reporting
Demo Scenarios
• Media Package (bundle) • Media Package (notifications management)
– Service ‘Content’ for VoD download – Service ‘Content’ for VoD download
– Offer configuration review – Offer configuration review
• Bundle of 9.99$ to consume 10 premium videos only • Thresholds and Credit Limit notifications
• Standard videos are not included and charged – Account Creation using Web Services
• 5 standard videos downloaded within the cycle gives 1 free standard video – Setting of Credit Limit and balance notification thresholds
• Loyalty point management (credit and redeem)
– Online Usage
– Account Creation using Web Services
– Thresholds breach and notification alerts
– Visualisation in Billing Care
– Online Usage
– Account Management in Billing Care
– Reporting
Postal Services
Business Model
• Postal Services in Europe are facing a constant drop in standard revenue streams and
looking for new business models
– Look at telco solution to manage usage and multi criteria rating, bundling, rollover, B2B, partner, e-
commerce capabilities
– Looking at the emergence of new business models
• Service to individuals (regular visits, medicine delivery, TV terminal installation…)
• Paper recycling
• Road status checking
• Openness, flexibility, TTM and configuration driven solution are key
Demo Scenarios (1/2)
• Chrono 13 (multi-criteria franking) • Chrono 13 Bundle • E-commerce Solution (reseller)
• Service ‘Mail’ • Service ‘Mail’ • Service ‘Mail’
• Offer configuration review • Offer configuration review • Offer configuration review
– One time charge, multi-criteria usage, discount – 10 Parcels of 3Kg for 200 € – Partner offer with remittance
on 5th item – Recurring charge, rollover, multi-criteria usage, • Account creation using Web Services
• Account creation using Web Services discount to consume bundle • Discount Sharing Group (DSG) creation
• Visualization in Billing Care • Account creation using Web Services • Online usage with remittance
• Online usage & Offline usage • Visualization in Billing Care • Billing & Invoicing
• Billing & Invoicing • Online usage (in and out bundle) • Account management in Billing Care
• Account management in Billing Care • Billing & Invoicing
• Reporting • Account management in Billing Care
Demo Scenarios (2/2)
• Solution B2B • Affranchigo (franking and franking service usage)
– Service ‘Mail’ – Service ‘Mail’
– Offer configuration review – Offer configuration review
• 50 Parcels of 1or 3Kg for 1000 € • Franking service bundle of 34 €
• Sharing discount • Multi-criteria franking usage
– Owner and member accounts creation using Web Services • Counter to calculate franking service usage
– Visualization in Billing Care • 104 € Max Cumulative Rollover
– Online usage in and out of shared bundle • Promotion option of 2000 included letters
– Billing & Invoicing – Account creation using Web Services
– Online usage
Travel Bookings
Business Model
• B2B model
• The travel booking company is a middle-man between airlines/hotels/car-rental etc. and
travel agents who use the system to make bookings
• The company bills the airlines and travel agents for using the system to make bookings
– Airlines/Travel agents are in many different countries (multi-language, multi-currency)
– Most of the fees are subscription-based, although there is some non-billable usage used to count the
number of transactions that are processed to apply a final charge or discount (which ultimately
affects the rental charges, penalties etc.)
Demo Scenarios
• UC01 - Air Own booking
– Booking Fee billed to the marketing airline
• Single charge to the marketing carrier
• Pricing key = Customer/Currency/Billed Product Air net booking/Booking Type Own/Office owner LH/Reach
Indicator
• UC02 - PNR Recall Billing with a Scaled Pricing

– PNR Recall fee charged to the airline = owner of the Requesting office
• Based on Segment balance
• UC03 - Air Own Operated Booking

– Distribution fee credited to the office owner
Demo Scenarios
• UC04 - Air booking with distribution fee and Incentives
– Distribution fee credited to the office owner
– Incentives billed to the ACO and Credited to the TAMNA
• UC05 - Wholesale model

– Model applicable for a given MNA
• Not all the offices linked to the MNA are always included, there might be exceptions to the schema and for defined airlines
• All bookings made by these offices on the given airlines will generate a Wholesale fee
• Booking fee are inhibited for the airline and a Wholesale fee is charged to the MNA
• UC06 - Inventory Billing (Monthly In Arrears)+RVM Incentives

– Travel Agency contract PCs and Licenses which are billed monthly in arrears
– RVM incentive discount is applied to the inventory fee based on a weighted usage
• Ticketed incentives bookings weight = 1
• SNCF bookings weight = 3
Airports
Business Model
• Flexible model to support:
– Passenger services with multi-criteria rating, bundling and loyalty points management
– Aviation services to handle multi-criteria landing and parking charges
• Rich balance management capabilities (notifications, loyalty points,
validity..)
• Enhanced promotion and discounting (customer traction, loyalty points
redemption)
Demo Scenarios
UC01 – Airport Passenger Services
• Basic Passenger Offer – charge per transaction + Loyalty Points management
– Car Parking
• Premier Service / Meet & Greet
• Short, Mid, Long Stay
• Valet
– Fast Track
– Lounge Access
• Bundled Passenger Offer

– Premier Parking
+ Fast Track
+ Lounge Access
+ Retail Discount Offer
+ 1 Hour Free High Speed Wifi Access
Demo Scenarios
UC02 – Airport Aviation Services
• Landing charge
– Charge based on Maximum Take Off Weight (MOTW)
• < 4.5 T
• 4.5 - 45T
• > 45T
– +50% premium on peak hours (Peak: 7-10h and 14h-20h all days)
• Parking charge
– Charge based on aircraft class: Narrow/Wide, or even Code A – F
– Charge initial fee for first hour(s), charge secondary fees for every additional hour(s)
• Narrow body aircarft
– First Hour
– Every additional Hour
• Wide body aircraft
– First Hour
– Every additional Hour
– +20% Premium charges for non-FBO stand parking
Home Security
Business Model
• Flexible model to support:
– Quote based rating based on home security level
– Bundling of services (alarm kit, installation, maintenance)
– Multi-criteria usage rating (security guards, maintenance visits based on time periods,
duration…)
– Multi-currency support
• Rich balance management capabilities (notifications, upsell...)
• Enhanced promotion and discounting (customer traction, bundle
management)
Demo Scenarios
UC01 – Security Home Basic Package
• Standard set up for a new Customer, buying an alarm kit, service and initial installation
• Service contract carries a recurring fee including 3 security visits and 10% discount on
RC valid for 36 months
– Service charge monthly, passed in from CRM calculated amount (quote calculated in simulator based
on home security criteria such as location, property type, unoccupation per day..)
– Security guards are charged per hour based on time period (weekday, weekend, night)
– Transactions can occur in different currencies
• Installation and Alarm kit carry an initial charge, which is discounted based on a
seasonal promotion (discount defined between two dates i.e. Xmas promo)
– Counters are tracing the purchased devices (door detector, smoke detector, PIR camera, window
sensor)
Demo Scenarios
UC02 – Security Security Maintenance Add-On
• Customer wants to extend service buying a maintenance bundle (add-on

purchase)
• The maintenance bundle includes a recurring fee and 3 maintenance visits
per month
• Additional visits are charged per hour
Home Services
Business Model
Demo Scenarios
• Maintenance services to home and small enterprises
– Service contracts can be sold directly by the company or through reseller channels
– Some discounts can be offered for a specific validity period
• Providers (electrician, plumber, locksmith...) are providing the reparation services
– Transaction are charged based on time, time period (weekday, weekend, night)
– Transactions are provided to BRM for customer billing
• Some Affinity partners can resell contract services and can bill the customer directly (EDF..)
– Whether the customers are charged directly by the partner (Bill on Bill) – Transactions are then provided to BRM for reconciliation
– Or the company bills the customer directly based on the information received from the partner
– A commission is then provided to the partner on every service contract sold or on a reparation transaction
• An another type of providers ‘Underwriters’ are selling insurance policies
– A commission is then provided to the underwriter on the recurring fee generated
Demonstration
Demonstration
Oracle Confidential – Highly Restricted 39


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Safe Harbor Statement

Safe Harbor Statement

Dominique Palombieri – Partner Enablement

New challenges demand new capabilities

Oracle Communications Billing and Revenue Management supports Enterprise Companies

IoT Digital Content, Media and

IoT Digital Content, Media and

Telco B2C Telco B2B Cable, Satellite & Media

Product Manager Resell franking

IT Service and event

• Openness, flexibility, TTM and configuration driven solution are key

• UC02 - PNR Recall Billing with a Scaled Pricing

• UC03 - Air Own Operated Booking

• UC05 - Wholesale model

• UC06 - Inventory Billing (Monthly In Arrears)+RVM Incentives

• Bundled Passenger Offer

• Customer wants to extend service buying a maintenance bundle (add-on

Oracle Confidential – Highly Restricted 39

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