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Troubleshooting procedure
SMC Department
Sep 01,2016
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Contents:
Objective of the course
Introduction to networking
ET WAN options
WeredaNet Internet and VPN connection Topology
Enterprise Network Architecture
TCP/IP protocol suite
IP Addressing and Subneting
Troubleshooting procedure
Speed Testing
Necessary parameters should be know before calling 994 or
escalation.
Escalation Metrics
Monitoring system (solar winds )
Objective
After completion this course
Number of subnets=2^B
Number of hosts per subnet=(2^H)-2
Example 1
Lets say we have classful network, 10.130.240.0/24,subnet it
using mask 255.255.255.248 (or /29)
Ans.
Subnet mask,255.255.255.248=255.255.255.11111000
gap b/n consecutive subnet =256-mask=256-248=8
Number of subnets =2^B=2^5=32
first subnet,10.130.240.0
second subnet, 10.130.240.8
..
last subnet,10.130.240.248
Continue…
Number of valid hosts per subnet=(2^H)-2=(2^3)-
2=6
For the first subnet,10.130.240.0
First host,10.130.240.1
Last host,10.130.240.6
subnet broadcast address (on all host field ),
10.130.240.00000111=10.130.240.7
Practice
Given,10.130.240.0/24,subnet using 255.255.255.252(or /30 )
and find
number of subnets
gap b/n consecutive subnet
number of valid hosts per subnet
first subnet
1.first host
2.last host
3.subnet broadcast
Wild Mask
Wild mask is a type of mask that used in different situation.
In access list, ospf configuration etc…
e.g. 1) subnet mask= 255.255.255.0
wild mask = 0.0.0.255
2) subnet mask= 255.255.255.252
wild mask = 0.0.0.3
Wild mask
TROUBLESHOOTING PROCEDURE
ADSL Modem
xPON modem: Normal working zte epon modem pon LED, steady green
Abnormal condition Pon indicator, off restart the modem and if the
problem persist better to register the fault to Ethio telecom call center
using 994.
EPON Indicator and explanation
POWER LED:
No light: No power is supplied to the ONT.
Check the power supply and ensure that the power adapter is secured.
Green (Stable): Connected to a power supply
Green (Blinking): Rebooting/restarting in progress.
If it is blinking for more than a minute, call 994 for assistance.
PON:
No light: Fiber connection cannot be established.
Call 994 for assistance.
Green (Stable): Fiber connection is established.
Green (Blinking): Fiber is connecting.
If it takes more than 1 min to stabilize, call 994 for assistance.
Alarm:
No light: No hardware issues detected.
Red: Potential hardware issue detected. Call 994 for assistance.
LOS:
No light: No signal loss detected.
Red: Loss of Signal. Call 994 for assistance.
Host IP configuration
On window pc, go to start and type cmd on search bar and the cmd
window will open, type ipconfig /all
From the above ipconfig/all command, you can get the following
information.
PC IP Address 172.16.10.128
If connectivity not successful, There may be link ,access device outage or vlan
problem from ET side and better to register the fault to ET Call center 994.
Test connectivity to Server IP
1 SNNP
2 Tigray
Yematawork Beyene
3 Amhara
Mob:0911510927
4 Somali Email:YemataWork.Beyene@ethihotelecom.et
5 Dire Dawa
6 Benishangul Gumuz
7 Harar
8 Oromia
9 Teferi Degefu
Gambella Mob: 0911502580
10Afar Email:Teferi.Degefu@ethihotelecom.et
TT Delays <=1 day Level I (Assigned Customer Service Management (CSM) Specialist)
TT Delays >= 1 day <=2 days to Level I (Customer Service Management Supervisor)
TT Delays >= 3 days <=4 days to Level II (Customer Service Management Manager)
TT Delays >= 5 days <=6 days to Level III (Customer Service Division Back Office Officer)