Professional Documents
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Tele service
department
Regional
manager
Security Training
Technical Resource
supporter Seiner Custome manager
Finance
area r service
Area
Sub area
2. OVER ALL INTERNSHIP
EXPERIENCE
MOBILE Work flow
COMMUNICATION Customer complain
INTRODUCTION TO Any Department or
MOBILE Member
COMMUNICATION
• A connection between Customer support
centre
two people a caller and
called person
On-Duty Manager
1. Where is the subscriber?
2. Who is the subscriber? Section Team leader
3. What does the subscriber
want? BTS Staff BSC Staff MSC Staff
Cont…GSM
GSM Architecture o A-interface
• One of the main purposes air interface
behind the GSM
specifications is to define • GSM network dividing into
several open interfaces. four separate subsystems:
• The GSM specifications 1. Mobile Station (MS)
define two truly open 2. Network Switching
interfaces which in the GSM Subsystem (NSS)
network.
3. Base Station Subsystem
(BSS)
4. Network Management
subsystem (NMS)
Cont…GSM
Cont…GSM
The Mobile Station . Mobile services
• MS=SIM+ME Switching Centre (MSC)
The Network Switching – Telecom Services e.g.
Telephony, fax,
Subsystem (NSS) emergency call, etc.
• The Network – Supplementary Services
Switching Subsystem e.g. call forwarding, call
(NSS) contains the waiting, etc.
network elements MSC, -controlling calls in the
VLR, HLR, AUC and EIR mobile network
Cont…NSS
Base Station • Responsible for
Subsystem communication with NSS
• The BSS is composed of 2.Base Transceiver Station
two parts (BTS)
1.The base station • Responsible for
controller (BSC) communication with the
MS
• Responsible for radio
interface management of • Responsible for radio
BTS and MS transmission and
reception
CDMA
Advantages of CDMA
CDMA scheme has two • One of the main
concepts, advantage is that
spread spectrum dropouts occur only when
techniques with single the phone is at least twice
user detection as far from the base
multi user concepts with station.
joint detection of user Disadvantages of CDMA
signals. • One major problem in
CDMA technology is
channel pollution
Satellite
• Satellite is a get way that • It is used for the transfer
uses transfer data signal of all voice, video data
at a long distance by and internet
using satellite dish. • The best signal quality
• There three type of factor in v- sat above 70
satellite dish. B Far-away satellite:
A, V- sat • -Far- away uses for
B, Far –away telephone and internet
C, Dial- away service
A, V-sat(Very Small Aperture • -It let to compare to
Terminal) other
• It is best type
Sat. Cont…
C Dial away satellite: Computer
• - It’s speed is better Network
than far away
Types of Network
• -It uses for telephone
and internet service • Based on geographical
coverage
• -Both far- away and
dial away satellite are – LAN
narrow band frequency – MAN
– WAN
Net.Cont…
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