Infrastructure Optimization Analysis for

Core IO Case Study - Standardized at Company

XYZ

By : John Kane
Microsoft Corporation

November 8, 2007

1
 Agenda

Infrastructure Optimization Strategy and

Research
The Value of IOM – Your Personal Analysis
Recommendations and Next Steps

2
 Infrastructure Optimization Management (IOM)
Strategy and Benefits

3
 Microsoft-IDC Projects
Product Focused
Desktop
Systems Business Business
Managing Identity
Value of Value of
the and Mgmt
Strategy Windows Access Server
Windows Windows
Vista Vista
Desktop Mgmt (Enterprise) (Midmarket)
Generating
Value
Through
Improving
IT Operations
with
Best Practices Server
Managing Managing
Windows Collaborative
Servers and
Messaging
Systems

4
 IT Challenges Today
Technology
Change

Infrastructure
Complexity

Manual Processes
Security
Threats
Poorly Integrated
Solutions

IT Service
Management

Inflexible
Architectures

End-user
Downtime

Cost
Pressures

5
 Our Goal
Lower your
IT costs

Improve
your
business
agility

Realize the
Value of your IT
infrastructure
investments

Evolve IT to
become a strategic
asset

6
 Aspects of Infrastructure Optimization

Business Productivity Application Platform

Optimization Core Infrastructure Optimization
Optimization
7
 Aspects of Infrastructure Optimization

Business Productivity Application Platform

Optimization Core Infrastructure Optimization
Optimization
8
 Aspects of Infrastructure Optimization

Business Productivity Application Platform

Optimization Core Infrastructure Optimization
Optimization
9
 Infrastructure Optimization Model

Uncoordinated, Managed & Fully

Managed IT
Manual Consolidated IT Automated
Infrastructure
Infrastructure Infrastructure Management

Limited Extensive Automated

Knowledge
Knowledge Knowledge Knowledge
Not Captured
Capture Capture & Use Capture & Use

Security Risk Limited Extensive Dynamic

Automation Automation Resource Usage

Business-linked
Inefficient
SLAs

10
 Infrastructure Optimization Model

Uncoordinated, Managed & Fully

Managed IT
Manual Consolidated IT Automated
Infrastructure
Infrastructure Infrastructure Management

Limited Extensive Automated

Knowledge
Knowledge Knowledge Knowledge
Not Captured
Capture Capture & Use Capture & Use

Security Risk Limited Extensive Dynamic

Automation Automation Resource Usage

Business-linked
Inefficient
SLAs

Which
Whichofofthe
thedescriptions
descriptionsabove
above
best
bestmatches
matchesyour
yourcurrent
currentIT
ITenvironment?
environment?

11
 Annual IT Labor Costs Comparison by
IT Optimization Level

Number of respondents = 141

Source: IDC, 2006
12
 The Value of IOM?
An Analysis of Company XYZ’s Unique
Opportunities and Value Potential

13
 Project Participants, Roles and Recap
ROI Analysis Project Overview
ROI analysis conducted to assess the costs and benefits of implementing the Core
IO Case Study - Standardized for Company XYZ
The project is managed by Jane Smith for the group
Tool, model and data are all third-party standard information created by leading
industry research firms:
IDC
the premier global market intelligence and advisory firm in the information technology and
telecommunications industries.
Over 700 IDC analysts in 50 countries provide local expertise and insights on technology
markets, and our management team is comprised of experienced and respected industry
luminaries.
Alinean
the leading developer of ROI and TCO analysis methodologies and tools.
Over 10 years of intense experience in developing ROI and TCO models and tools. Largest
database of IT spending and TCO benchmarks.
Formed by Gartner alumni and original creators of Gartner TCO Manager/Analyst product
line.
Data collection
Reviews and additional interviews and refinement
Assumptions / Scope

14
 Company XYZ Profile / Overview
Company XYZ was analyzed and the following company profile information was
documented with the team:
Industry: Financial Services
Location: United States
Group Analyzed: Mid-Market Segment
Number of users supported: 5,000 users
Users were distributed as follows:
Higher performance workers - 5.0% or 250 workers
Knowledge workers - 47.0% or 2,350 workers
Structured task workers - 33.0% or 1,650 workers
Data entry workers - 15.0% or 750 workers
Road warriors - 10.0% or 500 workers
The organization consists of the following site profile:
3 headquarters / campus / main sites and 30 satellite / branch offices
1 different countries / regions
10 unique business units
55.0% local IT support (versus remote with travel to provide local)

15
 Company XYZ Client Profile / Overview

Total number of PCs were found to be: 5,000 including 3,500 desktops and 1,500 laptops. The
current PC profile was found to be as follows:
Microsoft Windows Vista / Vista Enterprise - 0.0% or 0 PCs
Microsoft Windows XP SP2 - 0.0% or 0 PCs
Microsoft Windows XP - 100.0% or 5,000 PCs
Microsoft Windows 2000 Pro - 0.0% or 0 PCs
Microsoft NT4 Workstation and Windows 95/98 - 0.0% or 0 PCs
Non-Microsoft Client Computers - 0.0% or 0 PCs
Total number of thin clients were found to be: 0
Total number of Microsoft Windows Mobile messaging devices was found to be 1,500 and Other
mobile devices were: 0

16
 Company XYZ Server, Storage & Network
Profile / Overview
The total number of servers was indicated to be 271, with the following workload profile:
143 File / Print Servers
50 Directory / Networking Servers
33 Security Servers
28 Messaging and Collaboration Servers
17 Other Servers
The current servers were determined to have the following operating system profile:
0 Windows NT Servers
0 Windows 2000 Servers
271 Windows Server 2003 servers
0 Linux Servers
0 UNIX Servers
0 Other OS Servers
The total storage was determined to be 5,189.7 GB in total, with total per server of:
1,430.0 GB for File / Print Servers
500.0 GB for Directory / Networking Servers
330.0 GB for Security Servers
2,441.4 GB for Messaging and Collaboration Servers
488.3 GB for Other Servers
The organization was determined to spend $90,000 WAN networking fees between main sites
and branch offices, and $500,000 annually on dedicated security hardware (not included in
security servers above) for VPN, firewalls for offices

17
 Company XYZ Opportunities / Findings

Is currently at a Standardized infrastructure optimization level, on measured progressive levels of

maturity, cost reductions and service from Basic, through Standardized and Rationalized, onto
Dynamic.
Currently spends $2,219.03 in total direct costs per user per year consisting of:
$785.47 in IT operations and administration labor or equivalents per user per year ($3,927,350 total),
including:
$331.38 per user ($1,656,900 total) for client computer operations and administration (including PC
engineering, PC image management, PC security management and PC security risk mitigation)
$210.02 per user ($1,050,100 total) for server operations and administration, server image management,
server security patch management and server security risk mitigation
$204.73 per user ($1,023,650 total) for service desk
$39.34 per user ($196,700 total) for tools and directory management
Commits 32.89 total for in-house FTEs and 0.00 outsourced / contract total FTEs to core infrastructure
management, including 24.39 for client computer operations and administration and 8.50 for server
operations and administration
Receives an average of 5,048.0 service desk calls per month to the service desk per user including
398.8 escalated level 2 calls per month, and 368.5 escalated level 3/ dispatched calls per month
$606.00 in IT capital per user per year including costs for PC hardware and software, thin client
hardware and software, mobile messaging device hardware and software, server hardware and
software, storage hardware and software, and dedicated security hardware costs
$350.33 in additional operating expenditures (non-labor) per year including support and maintenance
contracts, facilities and overhead costs, WAN bandwidth expenditures
Currently has $1,156,900 in total indirect (soft) costs ($231.38 per user) including costs for end user
operations, service desk user impacts and availability.

18
 Current Practices Assessment

Basic - 1 Standardized - 2 Rationalized - 3 Dynamic - 4

19
 PC IO Recommendations
Examining the current practices, the analysis indicated that the organization could improve to a Rationalized
level by implementing the following Optimized PC Infrastructure practices:

Optimized PC Infrastructure Recommended Practices Selected?

Centrally Managed PC Settings and Configurations
No or limited administrative rights assigned to end users Yes
Group Polices are used to prevent users from changing system settings that jeopardize PC reliability and
Yes
security
Group Policies are used to ensure that users only install IT sanctioned software Yes
Push/pull automated software distribution and / or virtualized dynamic application delivery (streaming) Yes
Standard Desktop Strategy
Enforcing PC procurement policies for standardized hardware, software and system configurations Yes
Standardization upon the latest Windows operating system within 18 months of release (Vista / Vista
Yes
Enterprise)

Use of a minimal number of corporate images Yes

Comprehensive PC Security
Notebooks and desktops are equipped with antivirus utilities No
Notebooks and desktops are equipped with anti-spyware/malware utilities No
Notebooks are protected by centrally managed PC firewalls Yes
Network Access Control (NAC) is used for PCs entering the network No
Automated patch distribution system is in place for all notebooks and desktops No

20
 PC IO Recommendations
Examining the current practices, the analysis indicated that the organization could improve to a
Rationalized level by implementing the following Optimized Identity and Access Management with
Active Directory practices:

Optimized Identity and Access Management with Active Directory

Recommended Practices Selected?

Data Protection & Recovery

Backup/restore solution on all desktops, with an SLA No

PCs Managed by Group Policy Objects

Users are prevented from editing the registry Yes
Approved applications are published in the directory Yes
Operating system settings are configured by Group Policy Objects (GPOs) Yes
Start menu is configured and icons were limited / optimized Yes
Start-up and log-in scripts are pushed to PCs Yes
Internet settings are configured by GPOs Yes
Security settings were configured by GPOs Yes
Application settings were configured by GPOs Yes
Comprehensive Directory Solution
Standardizing on a single directory for authentication No
Simplified sign-on by synchronizing directories with meta directory service No
Automated password reset Yes

21
 PC IO Recommendations
Examining the current practices, the analysis indicated that the organization could improve to a Rationalized
level by implementing the following Systems Management practices:

Recommended Practices Selected?

Reduction of Third-Party Application Directories
Reducing the number of third party application directories No

Automated User Provisioning

Use of packaging tools with automated software distribution No

Improved System Management

Use of packaging tools with automated software distribution Yes

Standardizing on a single systems management infrastructure No

Centrally managed PC applications No

22
 Server IO Recommendations
Examining the current practices, the analysis indicated that the organization could improve to a Rationalized
level by implementing the following server practices:

Optimized Sever Infrastructure Recommended Practices Selected?

Improved Server Management Standards
Server clustering Yes
Load balancing within service/cluster Yes
Standardized Process for Server Adds, Moves and changes Yes
Virtualization Utilized Yes
Workload Management Utilized No
Standardized hardware Yes
ISO 27001 Certified No
Improved Ability to Add Server Capacity
Server Imaging or Cloning Yes
Standardized Images Yes
Automated deployment process Yes
Ability to deploy w/o downtime Yes
Automated integration with Systems Management Yes

23
 Server IO Recommendations
Examining the current practices, the analysis indicated that the organization could improve to a Rationalized
level by implementing the following server practices:

Optimized Sever Infrastructure Recommended Practices Selected?

Improved Server Troubleshooting/Failure Resolution
Automated trouble handling Yes
Integrated with main trouble handling infrastructure Yes
Ability to decommission w/o downtime Yes
Integrated with Vendor QA infrastructure Yes
Improved New Server Software/Versions Management
Software Imaging or Cloning Yes
Standardized Images Yes
Automated deployment process Yes
Automated integration with Systems Management Yes
Improved Server User Administration (adds, changes, removals)
Automated Provisioning Yes
Automated De-commissioning Yes
Integration with central ID / Metadata Yes
Single Sign-On Yes
Improved Server Maintenance
Integration with predictive maintenance database Yes
Remote Diagnostics capability Yes

24
 Server IO Recommendations
Examining the current practices, the analysis indicated that the organization could improve to a Rationalized
level by implementing the following server practices:

Optimized Sever Infrastructure Recommended Practices Selected?

Improved Server Operating System Maintenance
Automated Patch testing Yes
Automated Patch deployment/rollback Yes
Remote Diagnostics capability No
Remote 'healing' capability No
Improved Server Application/Service Maintenance
Automated Patch testing Yes
Automated Patch deployment/rollback Yes
Ability to deploy w/o downtime Yes
Remote Diagnostics capability No
Remote 'healing' capability No
Integrated with trouble handling infrastructure Yes
Improved Server Storage and File Management
Automated Archiving of Content No
Hierarchical Storage Management (HSM) No

25
 Server IO Recommendations
Examining the current practices, the analysis indicated that the organization could improve to a Rationalized
level by implementing the following server practices:

Optimized Sever Infrastructure Recommended Practices Selected?

Improved Server Backup and System Recovery
Automated Backup No
Automated Restore No
Recovery Automation Yes
Self Healing No
Improved Server Daily Monitoring
Thresholding of basic parameters No
Thresholding of advanced parameters No
Performance Tuning, Traffic Management, Capacity Management Yes
Thresholding of performance parameters No
Improved Server Threat / Situation Assessment
Integration with Intrusion Detection System (IDS) Yes
Standardized Security Process Yes
Automated System Isolation Yes
Out of band management Yes
Automated System Re-configuration No

26
 Expected IT Labor Productivity
Improvements
Annual Labor Costs per User Current (As Is) Optimized Annual Benefits
(To Be) per User
PC Operations and Administration $331.38 $189.27 $142.11
Server Operations and Administration $210.02 $141.35 $68.67
IT Service Desk $204.73 $90.27 $114.46
Tools and Directory Management $39.34 $33.61 $5.73
Total Annual Labor Costs per User $785.47 $454.50 $330.97
Total Annual Labor Costs $3,927,350 $2,272,500 $1,654,850

27
 Expected Additional Direct Cost
Avoidance
Annual Costs per User Current (As Is) Optimized Annual Benefits
(To Be) per User

Client Hardware Purchases $427.38 $501.78 $0.00

Client Software Purchases $0.00 $52.98 $0.00
Client Maintenance and Support Contracts $90.00 $90.00 $0.00
PC Power $90.96 $61.40 $29.56
Server Hardware Purchases $78.62 $54.41 $24.21
Server Software Purchases $0.00 $22.08 $0.00
Server Maintenance and Support Contracts $128.49 $90.03 $38.46
Server Facilities and Overhead $22.88 $16.24 $6.65
WAN Network Bandwidth $18.00 $18.00 $0.00
Dedicated Security Hardware $100.00 $97.00 $3.00

Total per User per Year $956.33 $1,003.92 $101.88

Total per Year $4,781,650 $5,019,600 $509,400

28
 Additional Indirect Benefits
Additional Indirect and Business Benefits Annual Indirect and
Business Benefits per
User
Reduced end user operations costs $114.53
Reduced service desk problem resolution downtime $41.44
Reduced PC unplanned downtime $15.45
Reduced PC planned downtime $0.91
Reduced server unplanned downtime $50.72
Reduced server planned downtime $0.52
Reduced security breach user impacts $9.95
Reduced PC data loss / recovery costs $0.96

Improving search effectiveness $40.91

Improving search efficiency $104.54
Improving business agility - new applications development and deployment $341.78
Improving business agility – reorganizations, mergers and acquisitions $125.61
Total Indirect and Business Benefits $847.32

29
 Recommended Microsoft Solutions
The investment to achieve these best practices and implement the requisite infrastructure is estimated to
be $1,227,285 initially, and $2,655,892 over the 3 year analysis period.
The costs consist of $1,227,285 in capital investments, and $1,428,607 in operational investments.

Proposed Technology Needed to Implement Selected Best Practice Improvements Selected?

Windows Vista / Vista Enterprise upgrade Yes
Additional features of Windows Vista Enterprise No
Windows Server 2003 R2 upgrade No
Active Directory configured and deployed (upgrade or new implementation) No
The development and deployment of Group Policy Objects (GPO) Yes
The use of Microsoft Systems Management Server (SMS) 2003 (upgrade or new
No
implementation)
Microsoft Desktop Optimization Pack for Software Assurance (SA) No
SoftGrid Application Virtualization No
Asset Inventory Services (AIS) No
Diagnostic and Recovery Toolset (DART) No
Advanced Group Policy Management (AGPM) No
Desktop Error Monitoring (MSCDEM) No

30
 Recommended Microsoft Solutions

Proposed Technology Needed to Implement Selected Best Practice Improvements Selected?

Anti-virus software No
Anti-spyware / malware software No
Network access control software No
Microsoft Identity Integration Server or other meta directory solution for directory and
Yes
password synchronization
Self-service password reset software Yes
Microsoft Operations Manager (MOM) Yes
Server virtualization (Microsoft Virtual Server, VMware Virtual Infrastructure 3) Yes
Microsoft Visual Studio 2005 and .NET Framework No
Wise or InstallShield Packaging Tools No

31
 TCO Comparison
Comparing the TCO of the current environment versus the proposed optimization plan indicates a total
available savings of $2,741,704 per year (on average), and $8,225,110 cumulative over 3 year analysis
period.

32
 TCO Summary (1-year average)
TCO Comparison Average by Year Solution A Solution B Difference Difference
Current (As Is) - Optimized (To (A - B) (A - B)%
Standardized Be) -
Rationalized
IT Costs
Client Hardware Purchases $2,545,617 $2,669,612 ($123,995) -4.9%
Client Software Purchases $138,335 $226,635 ($88,300) -63.8%
Client Maintenance and Support Contracts $472,875 $472,875 $0 0.0%
PC Power $477,909 $322,590 $155,319 32.5%
Server Hardware Purchases $411,852 $284,070 $127,782 31.0%
Server Maintenance and Support Contracts $674,489 $485,138 $189,351 28.1%
Server Facilities and Overhead $120,004 $85,082 $34,922 29.1%
Server Software Purchases $49,638 $71,941 ($22,304) -44.9%
PC Operations and Administration $1,810,467 $1,034,056 $776,411 42.9%
Server Operations and Administration $1,147,446 $772,261 $375,185 32.7%
IT Service Desk $1,118,523 $493,179 $625,343 55.9%
Tools and Directory Management $214,921 $183,636 $31,285 14.6%
WAN Network Bandwidth $94,575 $94,575 $0 0.0%
Dedicated Security Hardware $525,417 $509,654 $15,762 3.0%
Additional OS Licensing Rights for Virtual PC with $0 $0 $0 0.0%
Vista Enterprise
Incremental Reduction in Image Management $0 $0 $0 0.0%
with Vista Enterprise
Optimized Infrastructure Investment - IT Capital $0 $160,000 ($160,000) 0.0%
Investment
Optimized PC Infrastructure Investment - IT Labor $0 $420,942 ($420,942) 0.0%
and Service
Total IT Costs $9,802,067 $8,286,247 $1,515,820 15.5%
33
 Benefits Summary
Examining the benefits from implementing the plan results in cumulative 3
year savings of $6,482,114 in direct benefits, and $6,359,680 in indirect (soft)
benefits.

34
 Benefits Summary
Benefits Summary Year 1 Year 2 Year 3 Total
Total Benefits (to Solution B from Current (AS $3,257,178 $4,592,788 $4,991,829 $12,841,795
IS))

Top Benefits
PC Operations and Administration $532,908 $758,506 $826,771 $2,118,185
End User Operations (Indirect) $429,502 $611,325 $666,344 $1,707,172
IT Service Desk $429,219 $610,922 $665,904 $1,706,045
Improve Search Efficiency (Indirect) $392,006 $557,956 $608,172 $1,558,134
Server Operations and Administration $257,517 $366,532 $399,520 $1,023,570
Server Unplanned Downtime (Indirect) $190,208 $270,730 $295,095 $756,033
Service Desk Problem Resolution Downtime $155,405 $221,193 $241,100 $617,698
(Indirect)
Improve Search Effectiveness (Indirect) $153,394 $218,330 $237,980 $609,704
Server Maintenance and Support Contracts $144,219 $198,668 $211,232 $554,118
Current Business Agility - New Applications $128,169 $182,427 $198,845 $509,441
Development and Deployment (Indirect)
All other included benefits $444,630 $596,199 $640,866 $1,681,695
Total Top Benefits $3,257,178 $4,592,788 $4,991,829 $12,841,795

Direct Benefits $1,657,164 $2,315,435 $2,509,516 $6,482,114

Indirect Benefits $1,600,015 $2,277,352 $2,482,314 $6,359,680

35
 Top Benefits

36
 Benefits By Goal and Stakeholder

37
 Investment Required
The total investment is expected to be $1,227,285 in non-recurring Initial costs, with an
additional $2,655,892 cumulative recurring costs over the next three years.

38
 Investment Breakdown

39
 Investment Summary
Investment Summary Initial Year 1 Year 2 Year 3 Total
Total Investment $1,227,285 $1,421,663 $3,472 $3,472 $2,655,892

Capital Expenditure
Virtualization Software Licensing (IT) $480,000 $0 $0 $0 $480,000
PC Hardware Upgrade Costs (IT) $371,985 $0 $0 $0 $371,985
Windows Vista Operating System Upgrade Costs (IT) $264,900 $0 $0 $0 $264,900
MOM Licensing Costs (IT) $110,400 $0 $0 $0 $110,400
Security and Identity Access Management Utilities (IT) $0 $0 $0 $0 $0
Client Access Licenses (IT) $0 $0 $0 $0 $0
PC New Hardware Costs (IT) $0 $0 $0 $0 $0
Group Policy Software Utilities (IT) $0 $0 $0 $0 $0
Exchange Server 2003 Licensing Costs (IT) $0 $0 $0 $0 $0
Server Hardware Purchase Costs (IT) $0 $0 $0 $0 $0
New Mobile Messaging Devices (IT) $0 $0 $0 $0 $0
New Thin Clients (IT) $0 $0 $0 $0 $0
Application Development and Customization Software $0 $0 $0 $0 $0
(IT)
SMS Hardware and Software (IT) $0 $0 $0 $0 $0
Windows Server 2003 Operating System Licensing Costs $0 $0 $0 $0 $0
(IT)
Active Directory Hardware and Software Upgrades or $0 $0 $0 $0 $0
Additions (IT)
Microsoft Desktop Optimization Pack Hardware and $0 $0 $0 $0 $0
Software (IT)
Server Hardware Upgrade Costs (IT) $0 $0 $0 $0 $0
Software Assurance (IT) $0 $0 $0 $0 $0
Personal Productivity Software (IT) $0 $0 $0 $0 $0
40
Business Application Software (IT) $0 $0 $0 $0 $0
 Cumulative Costs vs. Cumulative
Benefits

41
 ROI Analysis
ROI Analysis (Solution B) (Probable Case) Initial Year 1 Year 2 Year 3
Benefits (to Solution B from Current (AS IS)) $0 $3,257,178 $4,592,788 $4,991,829
Cumulative Benefits $3,257,178 $7,849,966 $12,841,795
Investment (Solution B) $1,227,285 $1,421,663 $3,472 $3,472
Cumulative Investment $1,227,285 $2,648,948 $2,652,420 $2,655,892
Cash Flow ($1,227,285) $1,835,515 $4,589,316 $4,988,357
Cumulative Cash Flow ($1,227,285) $608,230 $5,197,546 $10,185,903

ROI 384%
Risk Adjusted ROI 319%
NPV Savings $8,075,926
IRR 211%
Payback period (including deployment period) 10 month(s)

Risk Adjusted Discount Rate 9.5%

42
 Summary of Core IO ROI Analysis
Overall, the proposed infrastructure optimization project is expected to take Company XYZ from:
its current Standardized level
to Rationalized.
The proposed improvements, from the current (as is) IO level, to the proposed (to be), is projected to yield the
following results:
Reduces net total costs per user per year from $2,450.41 to $2,312.87
Improves overall IT productivity through task automation and proactive avoidance, reducing labor related efforts on
Client and Server IT Operations and Administration from:
32.89 full time equivalents (FTEs) in-house resources to 18.49 FTEs under the optimization plan, a reallocation opportunity
of 14.40 FTEs (Year 1)
0.00 FTE out-sourced / contract resources to 0.00 FTEs under the optimization plan, a reallocation opportunity of 0.00 FTEs
(Year 1)
Reduce the need for managed services from $0 to $0 per year (Year 1)
Reduces service desk calls from 5,048.0 total calls per month to 2,852.1 total calls per month
Helps avoid net total capital expenditures for servers, client computers and software of $848,875 over the next 5
years.
Helps avoid net total support and maintenance contract and other non-labor operating expenditures of $2,069,687
over the next 5 years.
Has the potential to reduces indirect costs such as end user operations and downtime per user from $231.38 to
$111.42 per year, a savings of $119.95 per year per user
Yields a total of $6,482,114 in direct benefits, and $6,359,680 in indirect benefits over the next 3 years (risk adjusted
results)
The project will requires a $1,227,285 initial investment and $2,655,892 cumulative investment over 3 years.
Comparing costs and benefits, the project is expected to deliver:
Risk Adjusted ROI of 319%
Net Present Value (NPV) savings of $8,075,926
Payback period of 10.0 month(s)
Risk adjustments include deployment period of 3 months and adoption curve of 100.0%,100.0%, and 100.0% over
each successive year of the analysis.
43
 Next Steps

44
 IDC Research
IDC Core Infrastructure Optimization White Papers
 The relationship between IT labor costs and best practices for managing the Windows deskt
op
 The relationship between IT labor costs and best practices for identity and access managem
ent with Active Directory
 Windows Server Best Practices (TBD)
 The relationship between IT labor costs and best practices for Systems Management Server
 Messaging and Collaboration Best Practices (TBD)
 Developing an IO Strategy (TBD)
 Analysis of the value of Windows Vista

Microsoft White Papers

 Infrastructure Optimization: Driving Down the Costs of the Business Desktop
 Microsoft Desktop Optimization Pack for Software Assurance - Wipro Product Strategy
and Architecture Practice’s Analysis of Features, Cost Benefits, and Effects on IT Best
Practices that Improve IT Infrastructure Optimization

45
 This analysis report should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of the report. This
analysis report is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.

©2007 Microsoft Corporation. All rights reserved.

Microsoft, Active Directory, Axapta, BizTalk, Microsoft Dynamics, SharePoint, Windows, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.

Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this report may be reproduced, stored in or introduced into a retrieval
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Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this analysis. Except as expressly provided in any written license
agreement from Microsoft, the furnishing of this analysis does not give you any license to these patents, trademarks, copyrights, or other intellectual property of Microsoft.

46
 Appendix A: Additional Benefits – Vista
Enterprise
Additional Benefits of Vista Enterprise Annual Benefits per PC for Vista Enterprise
Additional OS Licensing Rights for Virtual PC
with Vista Enterprise $0.00

Incremental Reduction in Image Management

with Vista Enterprise $0.00

Improve UNIX Interoperability with Vista

Enterprise $0.00

Protection of Data with Vista Enterprise

$0.00

Total Additional Benefits of Vista Enterprise $0.00

47
 Appendix B: Estimated MDOP Costs and
Benefits
The Microsoft Desktop Optimization Pack for Software Assurance (MDOP) is a
dynamic desktop solution available to Software Assurance (SA) customers,
which employs innovative technologies to help reduce the TCO of the
Windows desktop by accelerating OS and application management, and
enhancing IT responsiveness and end-user uptime.
MDOP is a product suite of technologies that includes:
SoftGrid Application Virtualization: Microsoft SoftGrid Application
Virtualization dynamically delivers applications to PCs reducing application
deployment and support costs.
Asset Inventory Services (AIS): Microsoft Asset Inventory Services
provides intelligence about installed software on an organization’s PCs.
Diagnostic and Recovery Toolset (DART): Microsoft Diagnostic and
Recovery Toolset reduces the time it takes the service desk to diagnose
and repair PCs.
Advanced Group Policy Management (AGPM): Microsoft Advanced Group
Policy Management simplifies the management of Group Policy Objects in
an organization.
Desktop Error Monitoring (MSCDEM): Microsoft System Center Desktop
Error Monitoring enables IT to proactively manage problems with
applications and system components that crash or cause live PCs to hang

48
 Appendix B - continued

For 3 Year Analysis Period Per PC Total

Total MDOP Implementation Costs $0.00 $0
Total MDOP Benefits $0.00 $0
Net Benefits $0.00 $0
ROI (Net Benefits / Costs) 0% 0%

Note: this assumes 100% benefit realization over 3 years and 0 month Implementation Period

49
 Appendix B - continued
The table below summarizes estimated costs per PC to deploy MDOP:

Cost SoftGrid AIS DART AGPM MSCDEM 3-Year Total

Type License
Hardware $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Software $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
IT Labor $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
User Labor $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00

Total $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00

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 Appendix B - continued
This tool estimates 4 types of benefits that MDOP enables. The first 3 impact IT Labor. The 4th impacts user labor (an
indirect/intangible benefit).
•Best Practice "Sustain" Benefits: MDOP is expected to significantly reduce the costs to maintain (or enhance benefits
of) 5 of the 7 IDC best practices. This is an annual/on-going benefit that applies to any of these 5 best practices that the
company has already implemented or plans to implement.
•Best Practice Implementation Benefits: MDOP also can help to significantly reduce the costs of implementing 5 of the 7
best practices. This is a one-time benefit for any of the 5 best practices that the company plans to implement.
•Other IT Labor Benefits: MDOP also enables various other benefits that are not modeled via the IDC best practices.
Example: DART's ability to reduce help desk issue resolution time.
•User Labor Benefits: MDOP can significantly reduce user labor (e.g. PC issue resolution time and downtime)
These benefits (per PC) are summarized below:

Benefit Type One-Time Annual 3-Year Total

Best Practice Sustain Benefits $0.00 $0.00
Best Practice Implementation Benefits $0.00 $0.00
Other IT Labor Benefits $0.00 $0.00
User Labor Benefits $0.00 $0.00
Total $0.00 $0.00 $0.00

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 Appendix B - continued
The best practice-enabled benefits per PC are shown below by best practice:

Best Practice Best Practice Annual Best Practice

Implementation Benefits Sustain Benefits
Standard Desktop Strategy $0.00
Single Systems Management Tool $0.00
Automated Packaged Software $0.00
Distribution $0.00
Centrally Managed PC Settings & $0.00
Configurations
Comprehensive PC Security $0.00
Total $0.00 $0.00

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