Professional Documents
Culture Documents
Prepared By:
Shaier Khan
Sr. Nursing Instructor
SWCON
Definition
“Those skills which one needs in order to communicate
effectively with another person or a group of people” .
(Rungapadiachy, 1999)
Causes of conflict:
• Role ambiguities
• Resource scarcities
• Task interdependencies
• Competing objectives
• Structural differentiation
• Unresolved prior conflicts
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Dealing with conflict
Conflict management styles:
– Avoidance (withdrawal)
• Uncooperative and unassertive
– Accommodation (smoothing)
• Cooperative and assertive
– Competition (authoritative command)
• Uncooperative and assertive
– Compromise
• Moderately cooperative and assertive
– Collaboration (problem solving)
• Cooperative and assertive 22
Dealing with conflict
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Dealing with conflict
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Dealing with conflict
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Dealing with conflict
Negotiation
– The process of making joint decisions when the
parties involved have different preferences
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Dealing with conflict