We dedicate this presentation to Mr.

Aamir Cheema
Shaheed.
May god bless his soul.

Mr. Aamir Cheema Shaheed.

Our Mission

Our mission is to providing the best quality services to

our customers, value to our shareholders, and a dynamic
working environment for our employees.
Our Vision

To be the leading Telecommunication Services

Provider in Pakistan by offering innovative
Communication solutions for our Customers while
exceeding Shareholder value & Employee
Expectations.
HISTORY

Orascom Telecom Holding S.A.E. or OTH is part of the Orascom

group of companies, which was established in 1976. Orascom
entered the field of Information Technology and Telecommunications
by trading and distributing IT and telecom equipment in Egypt. So
it became the market leader representing industry leader.
HISTORY

Orascom spent nearly ten years establishing a foundation in IT and

telecom hardware. In 1994, it acquired an interest in Egypt’s first ISP,
InTouch. This acquisition was its first step in offering services in the
communications marketplace.
HISTORY

On July 27th, 1997, OTH was incorporated to consolidate the tele_

communications and technology interests of the Orascom family
of companies and the controlling shareholders, the Sawiris family.
By 1998, OTH was the only company in Egypt with licenses in all
three privatized sectors: wireless, fixed line payphones and VSAT
technologies. OTH entered into the GSM business in 1998
ACHIVEMENTS

ISO 9002 Quality Management System Certification

for Billing, Engineering Departments and CS Contact
Center.

Implementation of a full Intelligent Network (IN) platform

from Siemens for the Prepaid platform
ACHIVEMENTS

Largest Call Center in Pakistan,

which is there to assist the customers 24 hours.

Only cellular service in Pakistan to provide coverage on the M2

motorway.
MANAGEMENT

President and CEO

Zouhair Abdul Khaliq

Chief Finance Officer

Ehab Rochdy

Chief Information Officer

Tariq Rashid
MANAGEMENT

Executive Vice President & Chief

Commercial Officer
Rashid khan

Chief Technical Officer

Marwan Hayek

Vice President Administration &

Human Resources
Ali Raza Mehdi
PRODUCTS

There are two types of Mobilink Products

1: Jazz
2: Indigo
We discuss these products one by one
PRODUCTS

Step into the world of jazz, the largest prepaid brand in Pakistan ,
which is now an essential part of the lives of millions of individuals. It
provides you with the highest level of affordability , not only by virtue
of price , but through its unique features of freedom
PRODUCTS

Jazz Eazy Tariffs

Details Rates
Outgoing calls to any Rs. 2.70 / min
Mobilink Number
Outgoing calls to all Rs. 4.70 / min
networks in Pakistan
Off-net rate (Fixed line) Rs. 4.70 / min
Favorite Numbers Offered 3 (Three)
Outgoing calls to any 3 Rs. 2.25 / min
favourite Mobilink
numbers
SMS (Jazz to Mobilink) Rs 1.0 / SMS
SMS (Jazz to other Rs. 1.5 / SMS
networks)
Favorite numbers Rs. 10 / number (Exclusive
addition/modification of tax)
OFFERS Cricket Sim

The perfect SIM for all cricket lovers; where they will
have instant access to the sport
OFFERS

Mobilink Jazz exclusively offers

for the first time in Pakistan the
Disney D100
OFFERS

Mobilink PCO is now available with

NBP Karobar Scheme
Jazz Octane, the hot new package from Mobilink Jazz,
is customized to meet the needs of the highly
dynamic and energetic urban youth of Pakistan. The
package entitles you:-
 lowest SMS rates,

 lower late night rates,

 and the coolest rates for three favorite numbers.

OFFERS
Package conversion

The standard connection is valid for both Jazz Eazy

and Jazz Octane.
To download this content you must have
GPRS activated on your connection and ensure
that you are using a GPRS compatible handset.
To activate GPRS call 111 or visit the nearest CS
Center in Karachi, Lahore, Faisalabad and
Islamabad/Rawalpindi only. To download your
desired file follow the following 3 Easy steps.
Download of content is charged at Rs. 5 + Tax */
download.
* Jazz customer would be charged an additional
Rs 1.125 + tax / 64KB for each download
OFFERS Favourite Number Addition

Dial 121 from your jazz connection.press 1 for Favourite

Number Administration.
OFFERS
Post paid

Blackberry

Blackberry is the leading wireless enterprise solution offered

by Research in Motion Ltd. (RIM) that keeps mobile professionals
connected to people and information while on the go. It is a proven
platform that provides users around the world with secure, wireless access
to a full suite of business applications.
Coverage

Mobilink provides the widest coverage network,

covering over 750 cities,
Departments
MOBILINK DEPARTMENTS

HRM department

Commercial department

Customer’s service department

Finance department

Marketing department

Administration department
Departments
HRM Department

 Hiring of new candidates

 Training arrangement
 Appraising of employees
 Recruiting, and design of employee welfare policy.
Departments
Customer’s service department

Handling customers complaints and queries

Changing of number, balance drop
Queries, SIM change.
Change of ownership (number).
Departments
Finance Department

This is the most important department of the mobilink Organization.

In this department the sale of the mobilink is counted and control. And also

Control the financial inventory

Issues related to finance ,audit, and reconciliation
on annual basis
Departments
Commercial department

Mobilink ‘s base selling of stock (jazz , Sratch

cards, Indigo connections)
Is a responsibility of commercial department of
Mobilink.
Departments
Marketing Department

Provide marketing material

Working at tariff rates.
Departments
Administrative Department

Construction of new offices

Travel arrangement
Repair and maintenance of office company vehicle
JOB ANALYSIS &
RECRUITMENT PROCESS
JOB ANALYSIS

Recruiting, managing, and retaining employees is a challenge for every business

The method of job analysis varies in the organization. It depends upon Goals ant
targets of the company.
In mobilink the method of job analysis depends upon the need of employees in
the organization and the future targets of the company.
First of all they select their targets on annual basis then analyze the current
employment need and the present working of their employees after the process
they are able to define the further employment need.

Job analysis

Job description Job specification

JOB ANALYSIS A brief job description

Plan and implement training strategy 2006 that involves

liaison with local and international training institutions.

Manage the in house education assistance program.

Develop information system for talent management.

Introduce initiatives to increase employee knowledge base

and encourage learning.

Maintain up to dat information on return on investment

from training perspective.

Work on building an employer brand for employees to

enhance motivation.
JOB ANALYSIS Job specification

The leadership capabilities

 Good Communication Skill.

Good Listing Skills

Leadership Ability
Human Resource
Management
Recruitment &
Selection process

Attracting the most qualified employees and matching them to

the jobs for which they are best suited for the success
of organization. Mobilink permit close contact between
top management and employees.
Following are the steps the involved in the selection of an employee

Interview

Testing

Training includes (workshops)

Coaching

Internship

Final employment
Recruitment &
Selection process Reshaping Carrier

Mobilink is reshaping lives across Pakistan by reshaping

communication. its fast placed growth is fueled by the foundation of
innovation and the restless work over 3000 dynamic teem members
Imagine working with the leaders, home to some of the best talent of the
country
If you have the passion and spirit to challenge the the norms come join us
and be the part of our organization.
Let us re shapes your carrier as we re shapes communication.
Recruitment &
Selection process Coaching And Training

Mobilink used different type of coaching and Training

method according to the need. For example on-the-job
training, job instruction training etc.
Recruitment &
Selection process Training Process

In Mobilink training is widely accepted an employee benefits

and a method of improving employee morale, enhancing employee
skills has become a business imperative.
Training is needed include the complexity of the worth environment,
the rapid base of organizational and technological changes and
issuing completion certificate at the end of the class.
Internal training
External training
Through audio visual aids

Job rotation
 Ratio is less for key-position and also for subordinates and it is
based on mutual understanding.
Recruitment &
Selection process Workshops

The work shops also conductor for guide the employees. The purpose of those
workshops is to give knowledge about the latest developments in this field and
also the other purpose in too educate the employee about their job.

Internship
The company also provides the facility of intern ship to those
who are interested in Mobilink.
Recruitment &
Selection process Inside Recruiting

Effective recruiting is increasingly important today, Mobilink also apply this

method inside the firm. The purpose of this to encourage the employee and also
for achieving the Goals that they set.
Productive
High
Authority
Productive High Authority;

Its means
”to that kind of package to employee that they are be honest and to enthusiasm
in the future for your firm”
Productive
High Benefits Provided By mobilink
Authority
 Salary bonuses
 Promotion facility
 Rent Allowances
 Medical Allowances
 Fuel consumption
 Car maintenance
 Free call charges
 Provident fund
 Vacation and sick leaves
 Transfer facility
 Health and safety
 Life insurance
 Performance appraisal
Productive
High
Authority SALARY

Mobilink salary varies for post to post. Higher post got more salary then the lower
staff.

SALARY BONUSES

Bonus is also giving Mobilink to their employee. This Bonus is get by the employee in
case of Achieving certain goals. For Example by achieving the sale of the month target
etc.
Productive
High Promotion
Authority
Mobilink Promote their employee in after a spam period of time. Which
encourage the employee and keep them honest with the firm.

Causes of Promotion:

The promotion are due to the

HRM remarks
Top management

PROCEDURE

The decision are made by the HRM Promotion letter.

Mobilink provide promotion to their employees on their
performance base. They promote employee on annually bases.
Productive
High RENT ALLOWANCE

Authority

Mobilink also provide extra amount to their employee for rent to

reduce their expense.
Mobilink also Provide Residence facility for their employee.
Productive
High MEDICAL ALLOWANCE
Authority

Mobilink also provide Medical allowance to their permanent

employee only. medical allowance means meet the hospital
charges ,medicine, doctors fee and Room charges . All these
expenses are bear by company.
Productive
High TRANSPORTATION
Authority

Mobilink also provide The transportation facility to their employee too those
who only perform job outside the firm. This also vary from department to
department
Productive
High Provident fund
Authority

Provident fund means that are giving to the employee at the time of
resign form the organization then he will get the Fund. This is only to
their Permanent employees.
Productive
High FREE CALL CHARGES
Authority

Mobilink Provide the facility of monthly free call RS 2500. so that the
encourage their employees.
Employee can use their postpaid (indigo) free to 5000 limit per month
More expense form that limit then he has to bear those expenses.
Productive
High VACATIONS FACILITY
Authority

Mobilink also provide the vacation facility to their employee

Mobilink have a complete set up for a vacations one that
employee can got sick leave and paid vacations.
Productive
High SICK LEAVES
Authority
Mobilink offer 15 sick leave annually to employee incase of any
diseases.

ANNUAL LEAVES

Mobilink offer 15 annual along with casual and sick leave which
reach a figure of 40 annual leaves.
Productive
High Authority VEHICLES FACILITY

Mobilink are not provided to their employee the facility of vehicle

but they provide the fuel consumption and maintenances facility.
Productive
High Authority LIFE INSURANCE

Mobilink has a contract with ADAM JEE insurance company

for the insurance of the employee. When a accident is happened
the employee can claim Rs 375000. The main think in this insurance
policy is that, there is no difference of post or grade. Every employee
can got a premium of Rs 375000.
Productive
PERFORMANCE APPRAISAL
High Authority

Performance appraisal means evaluating an employee current and/or

past performance relative to his or her performance standard.

There are several way of performance appraisal e.g. alternation

ranking method, graphic rating scale method, paired comparison method etc
Mobilink used graphic rating scale method.
A rating committee can do this.
PROCEDURE

.1.If any employee meet the set standers then he fill the
firm available form company or from available form internet.

2. A promotion committee already maintained their performance and a time when

that employee
bring her form in front
of that particular committee then they discuss on that issue.

3. If they agreed then employer gives appraisal to employee SS

Productive
High Authority
HEALTH AND SAFETY PROGRAM

Mobilink also provide health and

safety program and such rules to their employe
e so that they feel easy in the organization and to fulfill their work in well arrange
and comfort environment.
Ergonomics
&
Safety rules
 Ergonomics

Its means that study of human capabilities as they relate to work demand.
Ergonomics (or human factors) is the scientific term which deals with the understanding of
interactions among humans and other elements of a system,
and the profession that applies theory, principles,
data and methods to design in order to optimize human errors
and interaction between company employee and the customer in well mannered.
Ergonomics Office Equipment

Chair Adjustment

Seat position:

Monitor Placement

Distance to monitor and customer:

Equipments For MOBILINK Employees By
The Ergonomics Point Of Viewr

Air condition

Printing facility

Internet Facility

Servant Facility

Chair and tables.

Lap top computers

Desktop computers