Presented by:

• It is often defined as a complex state of feeling that results in

physical and psychological changes that influence thought and
behaviour.

• A strong feeling deriving from one's circumstances, mood, or

relationships with others.

• It is usually said to involve mental capabilities such as the ability

to reason, plan, solve problems, think abstractly, comprehend
ideas and language, and learn.

• the ability to acquire and apply knowledge and skills.

EMOTIONAL INTELLIGENCE
EI is an ability to monitor your own emotions as well as the
emotions of others, to distinguish between and label different
emotions correctly, and to use emotional information to guide
your thinking and behaviour and influence that of others
(Goleman, 1995; Mayer & Salovey, 1990).
FOUR AREAS OF EMOTIONAL
INTELLIGENCE
SELF AWARENESS
• Emotional self-awareness.
• Accurate self assessment.
• Self confidence.
SELF MANAGEMENT
• Empathy.
• Organizational awareness.
• Service orientation.
SOCIAL AWARENESS
• Emotional self-control.
• Transparency.
• Adaptability.
• Achievement.
• Initiative.
• Optimism.
RELATIONSHIP MANAGEMENT
• Inspirational leadership
• Influence.
• Developing others.
• Change catalyst.
• Conflict management.
• Teamwork & collaboration.
Ability Model Trait Model

Mixed Model
ABILITY MODEL
• developed by Peter Salovey and John Mayer in 2004.
• focuses on the individual's ability to process emotional information and
use it to navigate the social environment.
TRAIT MODEL
• developed by Konstantinos Vasilis Petrides in 2001.
• Trait EI is "a constellation of emotional self-perceptions located
at the lower levels of personality."

FOUR FACTORS OF TRAIT MODEL

Well Being Sociability

EI

Emotionality Self-control
MIXED MODEL
• The model introduced by Daniel Goleman.
• focuses on EI as a wide array of competencies and skills that
drive leadership performance.
CASE STUDY

 The US Air Force used the EQ-I to select recruiters (the Air Force’s
front-line HR personnel) and found that the most successful
recruiters scored significantly higher in the emotional intelligence
competencies of Assertiveness, Empathy, Happiness, and
Emotional Self Awareness.
 The Air Force also found that by using emotional intelligence to
select recruiters, they increased their ability to predict successful
recruiters by nearly three-fold.
 The immediate gain was a saving of $3 million annually.
 These gains resulted in the Government Accounting Office
submitting a report to Congress, which led to a request that the
Secretary of Defence order all branches of the armed forces to
adopt this procedure in recruitment and selection. (Richard Handley
and Reuven Bar, January 30, 1998.)
EI is not the only core factor in job
performance for a manager.
But it is one of the most important factor.
EI co-operates with IQ.
EI is essential in good leadership.
THANK YOU