Submitted to – Prof.

Rubinreet Kaur
Submitted by – Manisha Sharma, Shivani
khullar, Amandeep Kaur
 Knowledge Management is planning,
designing, building, operating and maintaining
the knowledge management system.

 Knowledge Management is managing

knowledge of –
 Information in document

( sounds, images and text)

 Knowledge in people head
 Collaboration
 Story Telling
 Mind Mapping

 Organizational Memory
 Knowledge Re-use
 Community of practice
 Lesson learning
 Conversation of information to knowledge
 Logical intelligence
 Collaborative intelligence
 Sensory experience
 Institution and technology experience

 Learning method
 Discovery learning
 Constructive learning
 Task based learning
 Goal based learning
 Benefit of Knowledge Management
 Reduce time to market
 New product are designed and commercialized more
quickly and sucessfully

 Resulting in
 Increase revenue
 Retained marked
 Expanding Profit Margins
Knowledge Management is to discover, develop,
utilized, deliver and observe knowledge inside
and outside the organization through and
appropriate management process to meet
current and future needs
(1) Explicit Knowledge
(2) Tacit Knowledge
 Codified
 Transmittable through formal, systematic and
language
 Theoretical
 Context free ( to sum extent )
 Knowledge of mind
 Easily transmitted and stored :
 Documents
 Database etc
 Approximately 5%of the all knowledge
 Personal
 Experience
 Knowledge of body
 Mental model ( beliefs, perspective )
 Difficult to share and transmit
 Estimate 95% of all knowledge
 Tacit Knowledge  Explicit Knowledge
 Not teachable  Teachable
 Not articulated  Articulated
 Not observable in use  Observable in use
 Complex  Simple
 undocumented  documented
(1) Identify Knowledge
(a) Knowledge Gap

(b) Core competencies

(c) Knowledge domain

(d) People and Skills

(2) Collect knowledge

(a) Buying knowledge – Recruiting

(b) Merging the organisation

(c) Outsourcing

(d) Rending knowledge – consultant

(e) Data entry

(3) Select knowledge
(a) Assess the value of information
(b) Find the insight

(4) Store Knowledge

(a) Expert system – storing of expert knowledge
(b) Repository
(c) Keep and index the knowledge
(d) Keep and index the knowledge dynamically
(5) Share Knowledge
(a) Selective dissemination of information
(b) SECI Model

(6) Create knowledge

(7) Apply Knowledge

(a) Perform support system
(b) Problem solving and task analysis
Step (1)
 Training
 Researching
 Browsing
 Reading published and patented work
Step (2)
 Produce knowledge
Step (3)
 Integrate knowledge
 Expose best practice
 Structure and store knowledge
 Instruct / Present Knowledge