 Emotional intelligence by- Daneil Goleman

 https://www.slideshare.net/BabasabPatil/emotional-
intelligence-hrm-ppt-mba
 Strategic HRD- Kandula SR
 https://en.wikipedia.org/wiki/Emotional_intelligence
 Emotional intelligence is the capability of
individuals to recognize their own emotions and
those of others, discern between different feelings
and label them appropriately, use emotional
information to guide thinking and behavior, and
manage and/or adjust emotions to adapt to
environments or achieve one's goals.
Emotional intelligence is a term created by two
researchers – Peter Salavoy and John Mayor and
popularised by Dan Goleman.
It is defined as the ability to:
 The ability to be aware of, name, and manage one’s
emotions.
 The ability to be aware of, name and understand
others emotions.
 The ability to relate to others in effective ways both
personally and professionally.
 Self- Reflection
 Self-Regulation
 Empathy
 SELF - SOCIAL
AWARENESS AWARENESS

SELF RELATIONSHIP
MANAGEMENT MANAGEMENT
 Intrapersonal skills (ability to understand and apply
personal emotional
 Self regard
 Emotional self awareness
 Assertiveness
 Independence
 Self actualization
 Interpersonal skills (people skills)
 Stress management
 Stress tolerance
 Impulse control
 Interpersonal skills (people skills)
 Empathy
 Social responsibility
 Interpersonal relationships (ability to establish and
maintain mutually beneficial relationships noted for
their intimacy.
 Adaptability
 Reality testing
 Flexibility
 Problem solving
 Emotional Intelligence
 Helps Manage Stress
 Enhances Cooperation and Teamwork
 Higher Performance and Potential For Promotion
 Job Success and Satisfaction
 Inspires Others
 Creates and Healthy Work Environment
 Maintains Higher Job Retention
 Become emotionally literate; Label your feelings,
rather than labeling people or situations. ( Say “I feel”
instead of “I know”)
 Distinguish between thoughts and feelings.
 Take more responsibility for your feelings.
 Use your feelings to help make decisions
 Use feelings to set and achieve goals
 Knowing one’s feelings
 Managing emotions & feelings appropriately
 Able to motivate self
 Ability to persist in face of frustrations
 Ability to control impulses & delay gratification
 Ability to empathize with others
 Capacity to HOPE
 Social competencies
 SELF OTHERS

AWARENESS QUADRANT-1 QUADRANT-3

EMOTIONAL SELF SOCIAL AWARENESS
AWARENESS

ACTIONS QUADRANT-2 QUADRANT-4

EMOTIONAL SELF SOCIAL SKILLS
CONTROL
 Improve your self-awareness
 Improve your self- regulation
 Improve your motivation
 Improve your ability to show empathy
 Improve your social skills