SS INFOTECH

ABOUT US
SS INFOTECH is one of India's fastest growing small and medium enterprise(SME) with a
division of end-to-end outsourcing operations in the BPO service providing a high-quality,
cost-effective solution to Global companies.

SS INFOTECH provides a complete inbound customer service, including technical support,

email / web-chat support, and outbound telemarketing. BPO services include transaction
processing as well as finance and accounting related services.

An excellent blend of experienced people, latest state-of-the-art technology, domain

expertise and high-level quality processes, helps us facilitate in improving our clients overall
operations efficiency and quality while lowering the costs by offshore outsourcing.

Our primary focus is on Business Process Operations and target verticals being
Telecommunication, healthcare, which outsource their Research & Development and
Analytical support function to India.

Our continued efficient management system will eventually take us to the next phase of
evolution, which will encompass high-end Knowledge Base Services like the KPO.
SS INFOTECH MISSION
“ SS INFOTECH’s mission is to develop a
loyal customer base for our clients by
meeting and exceeding customer
expectations and to contribute to their
success.

Our mission is also to provide a complete

line of a total lifecycle support services,
designed to compliment the needs of
technology-driven companies and to add
value to their business operations, products
and services”.
 PROFILE
SS INFOTECH was Founded in 2018 and we
are situated at Tirupathi, Andhra Pradesh.
We have already earmarked a place in
Bangalore for setting up another facility.

SS INFOTECH’S core strengths are Robust

Infrastructure, Highly skilled & experienced
manpower, Strong ethical values and last
but not least a can-do attitude towards
attaining the Goals set by Clients.
 SERVICES
SS INFOTECH’S portfolio of services includes a professional team
of formally-educated representatives with industry-specific
knowledge who provide information, assistance and support to
our clients and its customers across many countries and
industries.

Through our integrated service technologies and expertise in

process operations and best practices, we deliver a higher
quality of service than captive processes and offer more
affordable pricing than other Competitors.

We help our clients define how to improve efficiency and lower

costs for their various functions by offshore outsourcing.

SS Infotech provides end-to-end exceptional and world class

services to the consumer and business customers of our clients
in areas of Banking, Financial Services, Insurance, Telecom,
Technology and Travel / Hospitality industries.
CUSTOMER CONTACT SERVICES
BACK OFFICE SERVICES
 SUPPORT AND SERVICES
VOICE BASED SERVICES

INBOUND CUSTOMER CONTACT CENTER SERVICES

• CUSTOMER SERVICE AND SUPPORT

• TECHNICAL HELPDESK

• INBOUND SALES AND SERVICE

OUTBOUND CUSTOMER CONTACT CENTER SERVICES:

• COLLECTIONS/RECOVERY

• TELE-SALES / TELEMARKETING

• QUALIFIED LEAD GENERATION

• MARKET RESEARCH AND SURVEYS

• CUSTOMER LOYALTY AND RETENTION

• CUSTOMER ACQUISITION
 SUPPORT AND SERVICES
NON-VOICE BASED SERVICES
Finance and Accounting

• Billing and claims processing

• Accounts receivable and payable

• Reconciliation

• General Ledger

• MIS and Financial Reporting

• Tax Computations and Returns

Through our integrated service
Email Management technologies, expertise in
process operations and our best
• Customer Service practices, we deliver a higher
quality of service than captive
• Technical Support processes and offer more
affordable pricing than other
• Sales outsourced vendors.
 SUPPORT AND SERVICES
NON-VOICE BASED SERVICES
Banking functions:
• Transaction processing
• Loan processing
• Debit/Credit card processing
• Cheques processing
Human Resources Management:

• Payroll processing
• Online assessment and Staffing Management

Data Management:
• Data Processing
• Data Warehousing
• Document Management Through our integrated service
technologies, expertise in
process operations and our best
Insurance: practices, we deliver a higher
• Application processing quality of service than captive
• Claims processing processes and offer more
affordable pricing than other
• Third party verification
outsourced vendors.
• Generation and Issuing of Policy
 OPERATIONS
TECHNOLOGY
We have deployed state of the art voice and web
support equipment that integrates with client
systems to provide a seamless, reliable, scalable
and secure solution.
High-speed, redundant, optical fiber circuits
from multiple service providers for voice and
Internet access have been set up to ensure
connectivity at all times.
SS INFOTECH guarantees to meet all your
technical performance metrics achieved either
internally or through outsourced partners within
a short span from the time subject to client’s
requisition
 OPERATIONS
HUMAN RESOURCES
SS INFOTECH follows world-class standards and
implements client specific improvement methodologies
that facilitates us in understanding our client better.

Being very closely involved with the performance

management of our employees, has helped us acquire
quality professionals who in turn cater to our clients in
their areas of businesses.

With client appreciations, Human Resources has been

actively advocating various measures and methods, to
position our employees with good work ethics, hence
ensuring a healthy and a positive work environment.
 SS INFOTECH ADVANTAGE

“VALUE PROPOSITION”
SS INFOTECH has significant track record of working with Global
leaders.

We provide a complete end-to-end solution for our clients which

includes Sales, customer support functions, collections - which
definitely emphasizes on our capabilities and the trust that
companies have developed and displayed in us over a period of
time that has facilitated SSINFOTECH in very effectively
migrating several business processes to India.

Capabilities of providing world-class service at competitive

prices, providing over 50% savings vis-à-vis US costs.

State-of-the-art technology and infrastructure scalable at any

given time for growth in our clients' and its customers’ business

SS INFOTECH guarantees to meet all your Performance Metrics

and SLA ’ s. Strong values - integrity, Professionalism and
Transparency across the entire organization.
 SS INFOTECH ADVANTAGE

“DELIVERY MODELS”
BUSINESS PROCESS TRANSITION
&
STAFFING AND RECRUITMENTS
• Hierarchy defined
• Client needs Analysis
• Resources
• Assessments
• Selection Procedures

TRAINING

• Pre-Process Training
• Process Training
• Operational Training Approach

QUALITY ASSURANCE AND CONTROL

 SS INFOTECH ADVANTAGE

“INFRASTRUCTURE”
The facilities are designed to world-class standards and include state-of-the-art
networking, Technology, computing hardware, physical security, power supply
and back up and telecommunications services.

2000 sq.feet of area fully furnished at the heart of the city and capable of
accommodating 50 employees at roof and with one shift

Dedicated servers with mirroring technology backed by backup server and

workstations.

Power backup including Adequate UPS power backup along with Standby power
source through a DG set that enables a 24/7 work environment.

Data communication links with FIBRE OPTIC CABLES and 2MB Atlantic route
VSNL communication E1 connectivity.

We have adopted multiple solutions to provide an uninterrupted 24/7 service at

all times with excellent redundancy that enables us to operate with multiple
location processes.

Lastly, Specific areas of our facilities with dedicated infrastructure are allocated
to each of our clients.

Our facilities are fully equipped with separate areas for key functions -
recruitment, training, operations, administration and quality control. The
facilities have a 24x7 cafeteria as well as a recreation area for all the employees
 SS INFOTECH ADVANTAGE

Software:
“INFRASTRUCTURE”
• Answering Machine Detection and Filtering
• Automatic Call Distributor (ACD)
• Call Snooping, Barge-in/ Whisper conference option with data popup
• Call recording (Voice Logging)-Total Recording Record on Demand
• Web based administration, provisioning, and maintenance interface.
• Transfer and Extension hunting.
• IVRS, Multilingual IVR Tree Creation
• Predictive, Preview and Automatic Dialer
• Separate supervisor and Quality management logins and functions
• Configurable interactive voice recording system (IVRS) for agent free 24X7
operations
• Multiparty Audio conferencing and pre scheduled Conference.
• Call Screening, Call Blocking, Call Admission Control
Hardware:
• High configuration computers server.
• 2 Mbps Fiber connectivity from VSNL.
SS INFOTECH ADVANTAGE

“PEOPLE POWER”
Delivering a high quality customer experience
across all channels - voice & non-voice is of
utmost importance to us.
We do this by focusing our attention on the
most important asset of our organization –
PEOPLE.
SS INFOTECH is a people-centric organization
and we regard employees as people and not
resources. Our team has some of the best talent
in the industry going by industry specifics.
We focus on attracting the right talent,
developing and caring for employees through
various people-centric initiatives
 SS INFOTECH ADVANTAGE

“PROCESSES”
SS INFOTECH constantly focuses on delivering the right customer service and
experience for the end-users of our clients, by effectively leveraging our infrastructure,
people and processes and Technology.

As a critical part of our process orientation, we have developed processes that

emphasizes on various critical elements of the outsourcing - service delivery, transition,
quality processes, disaster recovery, and information security.

SS INFOTECH, through its processes supports our clients business and its customers
through every stage of their lifecycle. The focus is on doing the right things, at the right
time and in the right order to bring efficiency and effectiveness to the outsourcing
business relationships.

We specialize in building operational excellence that improves efficiency while ensuring

effective performance. This service delivery model along with streamlined processes
enables us to extend enhanced customer focus that translates into tangible business
benefits our customers.

We at SS INFOTECH believe in continuous improvement and innovation in order to

perform more effectively, so that our customers can reap the maximum benefits of
offshore outsourcing.
 SS INFOTECH

UNDERSTANDING CLIENTS
“STABILITY”
BUSINESS REQUIREMENTS SCALABLE OPERATIONAL
CAPABILITIES

MOVING UP THE VALUE CHAIN

MEETING AND EXCEEDING
CLIENTS EXPECTATION

ACQUIRING NEW CLIENTS

BUSINESS EXPERTISE AND
VERTICAL SPECIALIZATION

ENHANCING SERVICE
DELIVERY MODELS

EXPANDING SUPPORT AND

SERVICES PORTFOLIO
 CLIENTELE
SS INFOTECH is a trusted partner and provides
its support and services like customer
interaction for both technical and non-technical,
Transaction Processing services, Business
Research, Billing and Collections for leading
companies across the USA, United Kingdom and
Australia.

Our clients are market leaders in their areas of

businesses and SS INFOTECH caters to vertical
markets such as Telecom, Technology and
Travel / Hospitality industries.