By

Nishu(119)
Varun Sawhney(129)
Meenakshi Aggarwal(82)
Aparna Saini
Introduction….
 In 1965 a Yale University undergraduate student
Fredrick W. Smith wrote a term paper about the
passenger route systems used by most airfreight
shippers which he viewed economically inadequate.

 In august 1971,Smith bought controlling interest in

Arkansas Aviation sales , located in Little Rock,
Arkansas.
 The company incorporated in June 1971 and
officially began its operations on 17 April 1973.
 Launched 14 small aircrafts from Memphis
International Airport.
 On that night ,FedEx delivered 186 packages to 25
US cities from Rochester, New York to Miami ,
Florida.
Company growth…
 The company did not show a profit until July 1975.
 Deregulation on air cargo in 1977 helped the
company to use larger aircrafts (Boeing 727s and
McDonnell-Douglass DC-10s)
 The company entered its maturing stage in the first
half of 1980s with a growth rate of 40%.
Overseas expansion….
 Intercontinental operations began in 1984 with service to
Europe and Asia.
 In 1988 it initiated the direct scheduled cargo to Japan.
 Acquired Tiger International in 1989(became the worlds
largest full service all line cargo).
 In 1995 it got the authority to serve in China.
 Since then the company’s global reach has continuously
expanded and today Fedex has its presence in more than
220 contries.
Fedex firsts…
Fedex originated the overnight letter and was
the first:
 Transportation company dedicated to
overnight package delivery.
 To offer next day delivery by 10:30 a.m.
 Express company to offer time definite
service for freight.
 With the money back guarantees and free
proof of performance services that now
extend to its worldwide network.
Q1.WHAT LESSON INDIAN
COMPANIES CAN TAKE
FROM FEDEX?
 Effective
 Efficient- QAT
 Building strong relationship-SQI
 Latest technology- DADS
 Maintain, Monitor, or Improve Quality- QIP
 FedEx culture – Q=P and 1-10-100
Q2. WHAT ARE THE
FACTORS THAT HAVE
GONE AGAINST INDIA
AND WHY DID FEDEX
NOT START ITS
OPERATIONS HERE?
Milestones
 1997
 FedEx launches an around-the-world flight, which
significantly reduces transit times from Europe to
the Middle-East, the Indian sub-continent and Asia.
 The flight also marks the introduction of the first
regular express transportation service to Mumbai,
India.
 2005
 FedEx expansion plan launched linking more than
4,000 towns and cities across India to the global
network.
 FedEx announces doubling of capacity from Europe to
India and the rest of Asia, linking two of the world’s
fastest growing markets, India and China, with the
industry’s first overnight express link.
 2007
 FedEx Corporation acquires its global service
participant, PAFEX, in India.
 2010
 FedEx Express First to Launch Flight from Bengaluru
(Bangalore) to Paris, Expanding Domestic Service
Offering
 FedEx India provides a range of domestic express
services in India.
 FedEx India is an integral part of the FedEx
Express network, the world’s largest express
transportation network, dedicated to providing you
with a fast, reliable service with the highest levels
of customer care.
Why use FedEx India?
 Reliable express domestic service with next business
day delivery, backed by Money-back guarantee.
 Choice of service to cater to all your shipping
requirements
 Advanced multi point real time tracking and online
proof of delivery
 Toll free Customer Service support from Monday –
Saturday, 9.00 AM to 9.00 PM
 Option of using your existing international FedEx
Express Account number
THANK YOU