Local Number Portability

This information is current as of 11/17/2004 and is subject to change- 1

Verizon Wireless
 What We’ve Learned & How We Improved
• Coordinated Efforts with Service Providers
- Established Port Center Inter-carrier Team to resolve operational issues
among carriers
- VZW Participation in LNP Inter Carrier Forms to streamline porting processes
• Dedicated Port Center Resources to Manage Multi-line Ports
- Streamlined porting process for our large Enterprise accounts
- Knowledgeable dedicated Port Center Representative assigned to multi-line
port requests to assist throughout the entire porting process
- Business and Port Center Team – coordinated effort to address ALL business
customer porting needs
- Commitment to resolve all delayed Ports
• Developed On-line Support
- LNP Validation now available on verizonwireless.com
- LNP available on Extranet sites 6/2/04
This information is current as of 11/17/2004 and is subject to change- 2
Verizon Wireless
 Customer Expectations
• Portability Confirmation
- Carriers can port numbers only if both carriers provide service in the local area with which the phone number
is associated.
• Handset Requirements
- CDMA required - your old equipment may work on the VZW network, but the availability
& quality of services may vary
- Some calling plans require specific equipment

• Activation Notes
- Old handset will continue to allow incoming & outgoing calls until the port is complete and *228 is
successful
- Billing account will be active with VZW at the time the phone is shipped
- Will be in dual billing mode (may receive invoice from both carriers for same number) until *228 is
completed
- Will not be able to receive calls, including return calls from 911, on your
VZW phone until the port is completed
• Dial *228 + Send
- Once you receive your Verizon Wireless handset - dial *228 Send to complete the porting activation process.
- Your old equipment and service will automatically disconnect with Old Service Provider once *228 is
successful
3
- Will have ability to make calls from new VZW phone once *228 is successful
 LNP - Business Porting Process
•Validation failures
returned to new Service
Provider for resolution
•Standard set of reason
codes for issues
requiring resolution
5.Activation

Industry broadcast
3. Order 4. Disconnect message occurs to
all carriers.
After receipt of new New service with
Submitted phone, end user dials VZW begins
2. Validate *228 + send. This
Phone shipped triggers disconnect
with old service
1. Request -Mobile Number within 2 business
provider
days
-Zip Code
Is this number -Billing/Company
eligible to Name
port?
-Federal Tax ID or Old
Is it an active Service Provider
service? Account #
-Password
(if applicable)

This information is current as of 11/17/2004 and is subject to change- 4

Verizon Wireless
 Porting Timeframes
The number of lines intended for porting will impact the time it takes to
complete a port.
Single Line Multiple Line Wireline

24 to 48 hours Up to several days Up to 10 days

Note: Maximum •Multiple service provider Note:All timing is

number of lines able coordination estimated and
to port in 1 day = 100 could take longer
•High volume of lines
than indicated.
•Multiple geographic locations
This information is current as of 11/17/2004 and is subject to change- 5
Verizon Wireless
 LNP - Resolution
During the port process, clarification of
Resolution information may be required with the old service
Required provider and/or the customer. This may require
action by Verizon Wireless’ customer service call
center that has been established to specialize in
porting activities.

• Created state-of-the-art customer service Porting Center

with over 1000 VZW employees to track, troubleshoot and
resolve porting issues.

This information is current as of 11/17/2004 and is subject to change- 6

Verizon Wireless
 What Can You Do To Prepare?

• Contact your Verizon Wireless Account Manager for port requests over 25
lines or VIP port requests.
• Communicate within your company that only authorized personnel are able
to make changes to your company’s accounts, including porting.
• Have your old service provider information available to ensure accuracy in
the data relayed to Verizon Wireless (i.e. copy of OSP current bill,
passwords).
• Do not cancel service with your old provider before requesting to port in to
Verizon Wireless - cancelled numbers are not eligible to be ported.
• Submit a request to OSP to remove all number blocks and passwords at both
the account level and the line level. Request a confirmation number if
applicable.

This information is current as of 11/17/2004 and is subject to change- 7

Verizon Wireless