Leadership and Management Skills

M2820C-007-1

2009 Global Knowledge Training LLC All rights reserved. 2003 Global Knowledge Training LLC All rights reserved.

Leadership and Management Skills M2820C-007-1 Copyright 2009 and Distribution Rights Held by Global Knowledge Training LLC
This courseware may contain licensed images from the following sources: Corel Corporation, Corel Gallery; Broderbund Company, ClickArt 200,000. Products and company names are the trademarks and registered trademarks of their respective owners. Global Knowledge Network has used its best efforts to distinguish proprietary trademarks from descriptive names by following the capitalization style used by the manufacturer.

2009 Global Knowledge Training LLC. All rights reserved.

Certifications and Career Paths

For more information on certification and additional courses that can help you achieve your career goals, please visit our Web site at http://www.globalknowledge.com.

2009 Global Knowledge Training LLC. All rights reserved.

Formalities
Introductions Logistics (breaks, facilities, lunch, etc.) Rules of Classroom Engagement Lets Get Started!

2009 Global Knowledge Training LLC. All rights reserved.

Leadership and Management Skills

Section 1: Roles and Responsibilities of a Manager

Roles and Responsibilities of a Manager The Three Functions of Management

2009 Global Knowledge Training LLC. All rights reserved.

Section Objectives
After completing this section, you will be able to:

1-2

Identify the roles and responsibilities of a manager Identify the functions of management

Knowledge Guide
2009 Global Knowledge Training LLC. All rights reserved.

Recent Press

1-3

Employees leave managers, not companies.

People Management, February 17, 2000

2009 Global Knowledge Training LLC. All rights reserved.

People Management

1-3

Task management makes the bike go.

People management steers and directs.

2009 Global Knowledge Training LLC. All rights reserved.

Evolution of Organizations
Working in a diverse workplace and managing conflict.
1950s to 1960s
 It was safe  Job security  Little change  Political  No decisions

1-4

1970s to 1980s
 Boomers demand a say  Experts  Technology  Change

1990s to 2000s
 Generation X  Echo Generation  Change  Teams  Leaders  Motivate

Traditional

Participatory

Entrepreneurial

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Management Function Overview

Planning
 Strategic  Tactical  Operational

1-5

Executing
 Coordinating  Directing  Organizing

Monitoring
 Management?  Client?  Goals?  On target?  Objectives?

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Skills Required at Different Levels of Management: Katz Model

1-6

Senior management Middle management Supervisors

Conceptual planning Human interaction skills Technical skills

2009 Global Knowledge Training LLC. All rights reserved.

Management Skills

1-7

Personal
Developing self-awareness Managing stress

Group
Delegating Team building

Interpersonal
Supportive communication Influence and negotiating Managing conflict Motivating

2009 Global Knowledge Training LLC. All rights reserved.