STRATEGIES FOR E-GOVERNMENT

Topic 3

Definition
 Provide integration for all

government department and nongovernment

Integration approach
 Technical requirement
    

ICT Hardware Software Telecommunication Project management System development approach

Integration approach
 Non-technical requirement
 Finance and economic constraints  Resources and skills of individual  Ensure buy-in and ownership within the government or party  Needs common understanding of expectation of all parties

Integration approach
 Non-technical requirement
 Focus on outcome of everything  Set standard and frame work of project  Need to maintain interface of all function  Need to run by effective management

Tendering and evaluation

 CRFP
 Describe objective  Define business capabilities for solution to achieve
Every problem has a set of solution

 Government must make strategy decision on degree of creativity

Tendering and evaluation

 Stages of evaluation
1. Compliance evaluation
Check the standard and requirements mention in CRFP Results are tabled and approved by Egovernment Tender Board

Tendering and evaluation

 Stages of evaluation
2. Detail evaluation for multi track negotiation
Proposal evaluate against
Attractiveness of solution Calibre of solution provider Attractiveness of technology transfer Involvement in MSC

Tendering and evaluation

 Stages of evaluation
2. Detail evaluation for multi track negotiation
Steps:
Government ensure criteria not misconstructed as detailed requirements of RFP Each evaluation set min standard and value Assemble dedicated , multiskilled and competent evaluation team

Tendering and evaluation

 Stages of evaluation
3. Successful responding organization evaluation
Negotiation team formed to conduct multi-track negotiations and recommend the successful organization

Conceptualization to Realization

EVALUATION STAGES

Public-Private Sector Collaboration E-Government Blueprint Concept Request for Proposals

Stage 1 Compliance Evaluation Stage 2 Detailed Evaluation for Multi-track Negotiations Stage 3 Successful Responding Organisation Evaluation

E-Government Pilot Projects

Integration framework
 To guide and manage the execution

of the e-government strategy  Components of framework:

Programme Manager Technology Process People

Integration framework
 Programme Manager  Most critical  Ensure development e-government flagship is coordinated, timely and meets its objectives  MAMPU group members  Provide standard guidelines in system design and testing, GUI, BPR, transition planning, security and benefit capture

Integration framework
 Technology  Address implementation of new technology like:
Find the right technology Provide information and tools support user
Shared infrastructure Security and privacy Technologies usage

Integration framework
 Process  Look for opportunities where government process can be improved, reengineered or redesigned.  Define operating business standards and procedures to meet business objectives of the programme
Business model BPR Cyber laws

Integration framework
 People  Organizing, motivating and empowering people to help them succeed in embracing and sustaining egovernment  Provide clear communicating goals of objective of e-government
Managing change HR and training

An integrated rollout
 Proof of concept review phase
 To decide whether the preferred solution provider

status should extended for full roll-out  Concurrent process for different roll-out like:

Reach Functionality Application solution

An integrated rollout
 Reach
Depend on nature of pilot application No of public sector users Number of departments Geographic locations covered Number of citizens using the system

An integrated rollout  Functionality

Depends on solution provider to produce high impact functions

 Application solution
Solution provider contracted to ensure application adapt to new technologies as become available to lead to increase functionality over the life of the application

Integration as a transformation platform

 Four phases development of egovernment 1. Presence

Initiatives taken to electronically communicate and publish government services or information to citizens Creation of websites or publications via internet

Integration as a transformation platform

 Four phases development of egovernment 2. Integration

A step further and two-way communication is conducted (email) Online connectivity or linkages via a response centre on the website

Integration as a transformation platform

 Four phases development of egovernment 3. Transaction

Agencies have expanded their application to allow digital-based transactions to occur between citizens or businesses and the government (online tax filing)

Integration as a transformation platform

 Four phases development of egovernment 4. Transformation

Only when e-government comes of age Integration of cross-agency applications that allows citizens to access, transact and obtain any government service via a range of delivery channel like phone, PC, mobile, kiosk and interactive TV

Discussion questions
1. What do you understand by the term tender and evaluation? 2. Integration is one of the main strategy when implement e-government, explain the components of integration framework. 3. Justify the requirements of integration in egovernment. 4. What are the likely actions to be taken once the integration implementation completed? Explain. 5. There are various stages of maturity of egovernment development. Discuss.