Why are we here ?

Because our company is considering the

implementation of a quality system

To understand some key features of the

ISO 9001:2008 system

What's in it for our company?

What can our company expect in return for its investment in the ISO 9001:2008 standard?

ISO 9001:2008 Quality Management System

Government UKAS United Kingdom Accreditation

Service

Assessing Body

Your organisation

BS EN ISO 9001:2008 quality management system standard

BS = British Standard EN = Euro Norm International Organization of Standards 9001 the quality management system

standard reference number 2008 the revision year

Quality Management system

Customer Focus Quality Policy
RESOURCE Customer Continual Improvement Management Review Analysis Of Data Internal Audit

(4)

Quality Quality Quality objectivesobjectives objectives Monitoring & Measurement

Customer

Product Realisation Internal Audit RESOURCE

Key Feature
The ISO 9001:2008 quality management

system standard is recognised world wide Trade is Global

Top Reasons for Registration

Internal Operational Efficiency Lower production Costs Access to new Markets

Some Markets require ISO 9001 Registration Some Markets favour companies with ISO 9001 registration.

Internal Operations Efficiency

Core process formalised and documented Preventative actions system Corrective actions system Production Monitoring Supplier Monitoring Continual improvement Customer focused objectives and targets

Lower Production Costs

Less waste More right first time Less rework Efficient processes Correct resources identified On time in full

Access to new Markets

Companies that insist on certification will

now be in your marketplace For example Motor vehicle manufacture's and all tiers of their suppliers Tenders for Local Authority The certification becomes part of your sales teams tool kit

Some Markets require ISO 9001 Registration

You will not achieve preferred supplier status with some companies if you are not certified to ISO 9001:2008

Some Markets favour companies with ISO 9001 :2008 registration.

To meet the requirements your company will need

A Quality Policy A Manual incorporating the five elements

of the ISO 9001 2008 system Senior Management to embrace and be the owner of the system A Management Quality Representative Internal Auditor/s

Quality Policy

5.3

Senior Management responsibility It tells you what the companies quality

commitments are
Its a Rule that you and your employees

read and understand it

Example Quality Policy

To provide our customers with the
Right product At the Right time In The Right quantity

Meeting the Right quality At the Right price

Company Manual 5 Clauses 6 Compulsory Procedures

Clause 4 Quality Management system 4.2.3 Control of documents 4.2.4 Control of records Clause 5 Management responsibility Clause 6 Resource Management Clause 7 Product Realisation Clause 8 Measurement Analysis and improvement 8.2.2 Audit 8.3 Control of Non conformity 8.5.2 Corrective action 8.5.3 Preventative action

Quality Objectives

(5.4.1)

Specific Measurable Agreed Realistic Time bound = SMART Who is to do it and by when Examples : Production team zone 2 to achieve right first time targets of 91% by year end 2010 Customer survey results to indicate that we are the preferred supplier to 90% of our clients by the year end 2010.

Product realisation

(7)

Identify processes or series of steps

needed to take the raw material to make a product or offer a service. Each step is broken down into documented processes, procedures and/or work instructions. Customers requirements and special instructions are formally documented.

Top Management

(5.1)

Must provide evidence that it is committed

to installing the Quality Management System and then continually improving it. Must be aware of the importance of meeting the customers requirements Also statutory and regulatory requirements

Management Representative
The processes needed for the quality

(5.5.2)

management system are established and maintained. Report to top management on the performance of the QMS with any need for improvement. Ensure the promotion of awareness of customer requirements throughout the organisation.

Internal Auditor

8.2.2.5

To help improve your companies

performance they can become an asset in the organisation. To make sure that the company is meeting the requirements If non conformances found by the internal auditor have been addressed this should lead to successful external audits.

Customer Satisfaction

8.2.1

The demand for companies to provide

quality products and services is not just from the customer but also the share holders.

Top Reasons for registration

Many organisations are asking companies

to become registered as a requirement of continuing or starting business with them.

Reducing Costs
Organisations are recognising that an

effective quality management system leads to reduced costs and a greater operating margin.

Features of ISO 9001:2008

A well designed and implemented quality management system based on ISO 9001:2008 has been shown to provide organisations with the following benefits. Improved product reliability Better process control and flow Better documentation of process Greater employee quality awareness Reductions in product scrap, reworks and rejections. Integration with other standards

Feature: Unites the workforce

Training requirements Integrated Business Plan Displaying of objectives

and target performance Everyone is involved

The common foundation of quality management Principles

Customer Focus Leadership The involvement of people A process approach A system approach to management Continual improvement A factual approach to decision making Mutually beneficial supplier relationships

The common foundation of quality management Principles

Customer Focus Leadership The involvement of people A process approach A system approach to management Continual improvement A factual approach to decision making Mutually beneficial supplier relationships