Change of Address Pilot

NSW Government Chief Information Office

John Milton
Rohan Perera
4/14/2012

Landscape
Timely, efficient, effective service
Federal Governmen t Local Governmen t

The Citizen

Other States Other States Other States

All Service Providers State Government

Government of NSW
Super Agency Agency Agency Agency Super Agency Agency Agency Agency

Private Partners

Super Agency Agency

Government should be connected

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Connecting the Government

Capability

Connection/Collaboration 2+2 5

People Motivated
Enabled

Processes
Leverage Synergies

Technology
Interface Complement

To understand and address technological, legislative and management barriers

Change of Address Pilot

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Approach to Pilot
NSW Government
Supplier Supplier Supplier

Consumer Consumer Consumer

Pilot Government Chief Information Office

Supplier-1
Established change process Significant coverage Investment in Identity Management

Consumer-1
Existing Processes No Deadline

Consumer-2
New Functionality Aggressive timetable

GCIO - Ensure a Whole of Government Solution

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Citizen Viewpoint

Government of NSW I have changed my details NSW Government Interface Internet Phone Mobile Counter Post

Nominate d Agencies Agencies with a need to know

Agencies with no current need

Tell once to all agencies who need to know (privacy protected)

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NSW Government viewpoint

Government of NSW 1990 R James Address 1 Redfern

Agency 1

2005 Robert James Address 2 Ryde

Consolidated View
Robert James Robert James DOB 1/1/50 of Ryde Also known as R James of Redfern Bob James of Blacktown

Agency 2

Aug 2010 Bob James DOB 1/1/50 Address 3 Blacktown

Is this the same person?

How can we reach him?

Join the pieces when there is benefit to the citizen

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Requirements Approach
Business Motivation
Problem Statement Problem Statement

Business

Interaction trigger

Interaction Interaction Interaction trigger trigger trigger

3 4

Generalised Scenario Business Requirements

Information

Data Requirements

Concrete

> Abstract

> Concrete

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High Level Solution - Options E-move model

NSW Government
Agency 1

NSW Government Interface

I have changed my details

Agency 1 Agency 2 Agency 3

Details + Agency 1 credentials

Agency 3 Details + Agency 3 credentials

Agency n

Robert James

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High Level Solution - Options

Agency of Choice

NSW Government
I have changed my details

Channel of Choice
Internet Phone Mobile Counter Post

Agencies where client has opted in Agency of Choice Agencies with a need to know

Robert James

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High Level Solution - Options

Broker Model
Robert James Address 3 Ryde 2005 Do you know about R James Address 1 Sydney ?

Agency 1

Consumer Agency

Broker
Agency 2

Bob James DOB 1/1/50 Address 2 Blacktown 2010

Makes decision based on requirements

Broker makes no value judgement

Agency may decide not to respond

No single Agency has the truth (correct info) at all instances of time

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Topology Options
Point to Point
Agency 1 Agency 2

Central Database
Agency 1 Agency 2

Agency 4

Agency 3

Agency 4

Agency 3

Broker

Bus

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Change Of Address Service Current Functionality

Supplier Agency NSW Drivers Licence No Secure File Transfer Gateway Pull Name & DOB Name and Street Name Current and Past Names/Addresses
Standard Query Interface
(AS4590) XML
Informatica
Web Services

Suppliers Client Database

Daily Name/Address Changes (encrypted)

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Push

Encrypt (1 way Hash)

Daily Name and Address Change file (CSV)

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Operation
Supplier Agency
1. Consent to provide 1. Client consents to providing address details to other NSW government agencies. 3. Client changes address at Supplier Agency 4. Supplier Agency Publish Customer IDs of those who changed addresses (Encrypted with one way hash)

Consumer Agency
2. Consent to use

2. Client consents to use address updates from Supplier Agency and provides Supplier Agency Customer ID.

6. Provide new and old addresses

5. Check if hashed Customer ID is recorded in system as a client with consent. If Yes request new address from Supplier Agency. 7. Use new address per business requirements.

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Change of Address Client who has Provided Consent

Hash number for ID Supplier Agency R James/B William Change Address

1
Consumer Agency

A
B William
ID 12345

Push Encrypted Ids of Clients who changed details

(asdfg)
zxcvb

asdfg

Matching at Consumer Agency

R James zxcvb
Consumer Agency client database 56789

C
R James ID 56789

(zxcvb)

Encrypted Delta File of Addresses that have changed

56789 zxcvb
Pull

List of clients who changed details

Agency client

Request for details for 56789

B Williams privacy is not compromised

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Change of Address Business Benefits

Ensures current address across participating agencies: Communications to most current address. Reduce opportunity for fraud Letters going out to old addresses and pilfered. Natural improvement of data quality (synchronisation over time): Enable government to build layers of detail. Improve ability to detect ID fraud via patterns of behaviour. Improve ability to provide emergency services. Validation of the data Consumer agency to provide feedback/correction opportunity for the data. Increasing use of shared data. Standards based and build once. Fewer delivery solutions to maintain.

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