Professional Documents
Culture Documents
Crosbys approach to management is: A) A problem that can never be solved B) Absolutes of Quality Management C) Interim Management D) ISO
Which of the following is requirement of ISO 9001? a. To have a Quality Assurance Manager b. To have a documented procedure for measuring cost of quality c. To have a documented Quality Policy d. . All of the above.
Which of the following is requirement of ISO 9001? a. To have a Quality Assurance Manager b. To have a documented procedure for measuring cost of quality c. To have a documented Quality Policy d. . All of the above.
Management at Machine Limited want to improve quality by comparing key aspects of its operations against those of leading competitors. The process it should follow to achieve this is: a. bench marking b. quality assurance c. kaizen d. consultancy
Management at Machine Limited want to improve quality by comparing key aspects of its operations against those of leading competitors. The process it should follow to achieve this is: a. bench marking b. quality assurance c. kaizen d. consultancy
Which of the following is a cost of poor quality? a. lower level of scraps b. positive word of mouth recommendations c. higher customer satisfaction d. more claims on warranties
Which of the following is a cost of poor quality? a. lower level of scraps b. positive word of mouth recommendations c. higher customer satisfaction d. more claims on warranties
The concept of common and special causes of variations was developed by: A) Deming B) Walter Shewhart C) Juran D) Taguchi
The concept of common and special causes of variations was developed by: A) Deming B) Walter Shewhart C) Juran D) Taguchi
During which century, the manufacturers began to include quality processes in quality practices? A) 17th century B) 18th century C) 19th century D) 20th century
During which century, the manufacturers began to include quality processes in quality practices? A) 17th century B) 18th century C) 19th century D) 20th century
Best price or zero cost is: A) To keep defective products aside, ensuring they do not reach the customers B) Prerogative cost C) To count, grade, and rework D) Cost leadership
Best price or zero cost is: A) To keep defective products aside, ensuring they do not reach the customers B) Prerogative cost C) To count, grade, and rework D) Cost leadership
Tool for organizing large volumes of information efficiently & identifying natural patterns & groupings in the information is the ___________.
Tool for organizing large volumes of information efficiently & identifying natural patterns & groupings in the information is the ___________.
AFFINITY DIAGRAM
A typical CRM system includes a) b) c) d) e) market segmentation & analysis, customer service and relationship building, effective complaint resolution, all the above None of the above
A typical CRM system includes a) b) c) d) e) market segmentation & analysis, customer service and relationship building, effective complaint resolution, all the above None of the above
The ultimate objective of bench marking is a) b) c) d) Quality improvement Process improvement Performance improvement Quality management
The ultimate objective of bench marking is a) b) c) d) Quality improvement Process improvement Performance improvement Quality management
List any two Quality problems in health care Avoidable errors Underutilized services Overuse of services Variation in services
List any two objectives of ISO 9000: 2000 ? Continuous improvement of product quality Improvement of quality of operations Provide confidence to internal management & employees Provide confidence to customers Provides confidence to quality system requirements