Professional Documents
Culture Documents
Airline Industry
Airline Industry
Carriers, General Aviation, Airports
Travel &
Suppliers Services Passengers Tourism
• Insurance • Travel Agents
• Aircraft • Business Travelers
• Tourist Attractions
• Engines • Financing • Leisure Travelers
• Conferences and
• Electronics • Distribution
Conventions
• Computers • Telecom
• Hotels
• Maintenance • Restaurants
• Chemicals
• Fuel • Retailers
PRODUCERS CONSUMERS
MANUFACTURERS AIRLINES PASSENGERS
Airframes/Engines Trains/Car-Hire/
Mechanical Systems Major/Regional/Charter
Air Taxi Operators Hotels/Restaurants/
Computer Systems Tourism/Retails
Aircraft Parts Air Cargo Carriers
Special Services Travel Agents
Materials/Chemicals Meetings/Events
General Aviation
GOVERNMENTS
Legislative Bodies
Regulatory Bodies
Aviation Authorities
Customs
AIR TRANSPORT INDUSTRY
Immigration
FIRM INFRASTRUCTURE
TECHNOLOGY DEVELOPMENT
PROCUREMENT
PRIMARY ACTIVITIES
Airline Industry Value Chain
FIRM -Financial Policy - Accounting -Regulatory Compliance - Legal - Community Affairs
INFRASTRUCTURE
•Route Selection •Ticket Counter •Baggage System •Promotion •Lost Baggage Service
•Passenger Service Operations •Flight •Advertising •Complaint Follow-up
System •Gate Operations Connections •Advantage
•Yield Management •Aircraft •Rental Car and Program
System (Pricing) Operations Hotel Reservation •Travel Agent
•Fuel •On-board Service System Programs
•Flight Scheduling •Baggage Handling •Group Sales
•Crew Scheduling •Ticket Offices
•Facilities Planning
•Aircraft Acquisition
Board of
Directors
CEO
CEO
Administration
CEO
Commercial
Group
CEO
Financial
Group
Operation
Group
Airworthiness Aircraft
Management Engineering
Airline Organization
Any Questions?
Airline Organization
Thank You