The ABCO

Experience:
Intensifying PPA-PMO’s
services in the Port of
Cagayan de Oro
 Objectives
• Modernization
• Improve port services
• Reduce clients’ costs
• Viable working environment
• Develop integration between
port community and
environment protection
 District Manager

Port Manager

Resource. Mngt. Div. Port Svcs. Div. Eng’g Svcs. Div.

Assessment, Billing, Collection Office

Harbor Operations
(ABCO)
 PPA-PMO CDO
Computerization Phases
UNISYS
•2006-present

PROMPT
•2002-2006

Manual
•1974-2002
Transactions in ABCO

VAN OUT

Cargo
Assessment, Vehicle Pass
Billing

ABCO
Clearing
Roving Rolling
Cargoes

Cashiering
 ABCO Requirements

For Inbound Cargoes

• One (1) copy Bill of Lading

• Pink copy of Withdrawal Slip
• Pink copy of Arrastre Cash Invoice

For Outbound Cargoes

• One (1) copy Bill of Lading

• Yellow copy of Arrastre Cash Invoice
 ABCO Cargo Procedures
• Verification, encoding of BL’s
• Issuance of appropriate invoices from
encoded BL’s
• Collector generates PPA Official
Receipts
• Present documents to Gate to have
cargoes cleared
 Major concern areas:

1. Intranet connection is too slow

2. Insufficient number of personnel
3. TOO’s may have differing
interpretations on cargo
assessments
4. Inadequate training on the use of
the new computerized system
1. Troubling online
transactions
Slow
online
connection

Customers get
tired of waiting
and complain

Logistics affected

Businesses and other

affairs compromised
2. Manpower dilemma in
ABCO

Processes
get
delayed

BL’s to process
are accumulated

Pressure to implement
manual procedures
 What are the
consequences?
 Less employees Less division
of labor

Absences/ More individual

Leave of Absences workload

File for
Stress overtime
• ABCO is open 24/7, 365 days/year,
so does the daily operations of
shipping
lines.

• Workstations should never be

unavailable
3. Varying cargo interpretations

Computation standards may differ

from TOO to TOO

• Meetings are very seldom

- most do not attend
- some can’t leave their stations
- a few are just too proud
 Consequences:

• They’re not updated to new developments

• Memo’s may be the only way to inform
them
• Standard transactions, applicable to every
customer, are not met
 4. Inadequate training for the new
online program

• UNISYS offered training programs

between April-June, 2007
- others forgot some of the points
- some can’t leave their stations
- a few are just too proud
- all suggested to have re-training or
re-fresher course
Productivity Report, Dec. 1-31, 2007
25000

20000

15000
13 Encoders
12 ABCO Officers
10000

5000