OF

MAYANK RAJ SUNIL BHRGAVA RAHUL KUMAR RAKESH KUMAR

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Looking back 35 years at the forefront of a evolving and dynamic industry , two things have remained constant at FedEx the ability & willingness of our customers to embrace . change on behalf of our customers

Fred Smith.. .Founder & CEO, FedEx

Market size
World wide Logistics Industry Market size : $ 1 ,040.6 billion FedEx World Market share Logistics Industry Indian Market share FedEx Indian Market share : $ 39.3 billion : $ 90 billion : $ 9.66 billion

Expected growth rate of Logistics sector is 9.9% from year 2009-2014

TOP TEN INTERNATIONAL LOGISTICS COMPANIES

1. UPS 2. FedEx 3. DHL 4. DB SCHENKER USD 49.5bn USD 39.3 bn Euro 12.8 bn Euro 15.3 bn

5. A P MOELLER (MAERSK LINE)

6. Ryder Systems 7. TNT Post Group 8. Expeditors 9. Panalpina 10. Exel

USD 13.2 bn
USD 6 bn Euro 800 mn USD 5.9 bn USD 71 mn USD 4.2 bn

TOP TEN INDIAN LOGISTICS COMPANIES

TNT Express AFL DHL Blue Dart Gati Safe express 800 Million Rs. 4621 million Euro 12.8 bn Rs 502.28 million Rs 751.22 crore Rs.400 Crore

Ashok Leyland
Agarwal Packers & Movers DTDC First Flight

USD 1.4 billion

Rs.120 crores Rs. 250 crore Rs 500 crore

ABOUT THE COMPANY

FedEx Corporation FedEx Express

FedEx Express

FedEx Freight

FedEx Services

FAMILY OF COMPANIES

FedEx Corporation:
The modern air/ground express industry was pioneered with the founding of Federal Express in 1971; the corporation was created in 1998 as FDX Corporation and became FedEx Corporation in January 2000. FedEx Express: FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to every U.S. address and to more than 220 countries and territories. FedEx Express uses a global airand-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time guaranteed. FedEx Supply Chain Systems -- is an integrated logistics provider, FedEx Supply Chain Systems executes solutions that leverage the FedEx transportation and information networks in commercial markets around the world. The company provides integrated FedEx services for customers with highvalue products or complex supply chain requirements. FedEx Trade Networks --FedEx Trade Networks helps simplify international shipping for customers of all sizes by providing flexible end-to-end services that include customs brokerage, global cargo distribution and trade facilitation solutions. Customers can utilize FedEx Trade Networks services as an entire package, or take advantage of individual services as needed.

FedEx Grounds:

FedEx Ground specializes in cost-effective, small-package shipping, offering dependable business-tobusiness delivery or convenient residential service through FedEx Home Delivery and FedEx SmartPost.
FedEx Smart Post -- In 2005, FedEx acquired FedEx SmartPost, a leading national small-parcel consolidator. FedEx SmartPost specializes in the delivery of low-weight, less time-sensitive business to-consumer packages, using the U.S. Postal Service for final delivery to residences. FedEx Smart Post's customers include e-tailors and catalog companies FedEx Freight: Full-state coverage throughout the United States (including Alaska and Hawaii); international service to Canada, Mexico, Puerto Rico, Central and South America, the Caribbean, Europe and Asia FedEx Services: FedEx Services coordinates sales, marketing, information technology, customer service, and worldwide supply chain services support for the global FedEx brand. This includes the data management and networking expertise behind the package tracking capabilities for FedEx Express, FedEx Ground and FedEx Freight, along with e-commerce services, customer contact services, and other functions of the corporations professional services company.

Consolidated Information for all FedEx Companies

WorkforceMore than 290,000 team members worldwide Average Daily VolumeMore than 8.5 million shipments for express, ground, freight and expedited delivery services

Service AreaMore than 220 countries and territories, including every address in the United States
Operating Facilities Express: 1,057 stations; 10 air express hubs Ground: 32 ground hubs; over 500 pickup/delivery terminals Freight: Approximately 355 service centers Office: Nearly 2,000 locations Air Operations688 aircraft; more than 375 airports served worldwide Ground Fleet More than 90,000 motorized vehicles for express, ground, freight and expedited delivery service

1. QUALIFIERS FEDEX has presence in US and it is the only company which has Door to Door presence in US. 2. ORDER WINNERS In Middle East FEDEX is the only company which can operate. It has the largest Air Fleet Cargo at its disposal to cater to the needs. 3. DESIRABLES FedEx Introduces Sense Aware

1. Precise temperature readings 2. A shipments exact location 3. When a shipment is opened or if the contents have been exposed to light 4. Real-time alerts and analytics between trusted parties regarding the above vital signs of a shipment

FEDEX SUPPLY CHAIN PERFORMANCE

FedEx Supply Chain Services designs, develops, and applies transportation management and e-Logistics solutions to improve inventory visibility, velocity, and speed to market. Their transportation management service improves transportation processes and can increase efficiencies. Their e-Logistics group helps customers compete in today's highly competitive e-Business channels. The FedEx network is woven around the complex structure of our country through a HUB and SPOKE system allowing valued customers flexibility for their choice of routing vendor resourcement, primary warehousing, distribution, secondary warehousing so as to ensure minimum inventory holding cost providing the customers with a cutting edge over its competitors.

HUB AND SPOKE

Delivery 1

Pick up 2
city city

HUB

Pick up 3

city

city

Delivery 2

Pick up 1

Delivery 3

SUPPLY CHAIN NETWORK

BLUE DART
Blue Dart Express Ltd., India's premier integrated air express carrier and logistics-services provider, has been one of the largest Global Service Participants of Federal Express Corporation, the world's leading air express transportation company, since 1984. Blue Dart is the exclusive provider of transportation, pickup and delivery, customs and related services for FedEx's International Priority shipments, as well as the sole preferred consolidator of FedEx services. It has evolved an e-strategy. This e-strategy encompasses E-Solutions to deliver additional process efficiencies to business by allowing them access to Blue Dart's e-shipping tools and integration with its e-business tools.

E-Shipping Tools These tools are convenient aids to support your shipping management processes: TrackDart Track the status of your shipment by using the TrackDart . MailDart : You may either use the Waybill Number or the Reference Number to track the status of your shipments. This feature helps you to track Single or Multiple shipments.

ONLINE TOOLS
FedEx Global Supply Chain Services technology platform offers features such as: 1. Order administration efficiently manage the processes associated with order fulfillment and transportation

2.

Real time visibility provides a view into inventory at rest and in motion throughout the supply chain
Connectivity provides multiple access points to key members of your supply chain

3.

COSMAT II
COSMAT II (Computerized On-line System for Management, Accounting and Tracking) is a complete ERP system indigenously developed by Blue Dart. It interfaces with the Human Resources Management, Financial Management, Purchase, Sales Monitoring Executive Information and CRM systems.. COSMAT II enables easy access to the database over a wide area network, and ensures reliable information and feedback even in areas that are afflicted by poor telecom services.

COSMAT II is an evolving system, upgraded continuously, to deliver value to the customer and make operations easier, more secure and manageable

SMART
SMART (Space Management Allocation Reservation and Tracking), is an in-house developed state-of-the-art technology system, which allows real-time space and revenue management on the Blue Dart Aviation network. It ensures that the aircraft is filled profitably, and that all customers with space confirmed on the aircraft have the assurance that their packages would travel. SMART dovetails into COSMAT II leveraging on the infrastructural strength of the system. SMART is built on Oracle technologies, with the database housed on Oracle 8i (Release 2).

SHOP-TRACK
Shop Track is an API (Applications Program Interface) designed specifically to support and enhance the services provided by a portal or any e-business. Shop Track provides an effortless, customized solution. Customers no longer have to leave the Portal site to track their purchases. The Portal can decide how to display the data elements and may even store them in their database. Shop Track is another time and cost-saving tool created to arm Blue Dart's customers with a competitive edge.

PACKTRACK

Pack Track is an API (Applications Program Interface) designed for any client involved in logistics, distribution and inventory control. It has been designed to streamline and integrate shipping processes. Pack Track can be integrated into the client's systems and enables him to keep track of the entire distribution status of all his customers.

Both Shop Track and Pack Track provide the following :

1) On-line, real-time status details of the waybill number

2) On-line, real-time status details of all the waybills linked to an order number 3) Results in either XML, TEXT or HTML formats 4) Supports JSP & ASP

CRITICAL INVENTORY LOGISTICS SERVICES

Overview FedEx Critical Inventory Logistics is a comprehensive, end-to-end solution designed to optimize the management of - critical inventory service parts distribution and returns process.

FEATURES
Inventory Management With automated replenishment, plus Tracking and Tracing by order number, part number, serial number, lot number, or by item level detail.

Complete end-to-end inventory and transportation visibility including real-time proof-of-delivery, next flight out and local courier. Central Stocking Locations are accessible 24 hours a day, 7 days a week Synchronized delivery reliability from 2-day to 4-hour delivery, 2-hour service in some areas In house customs specialists Dedicated Customer Service Team

If we look at the supply chain of Fed Ex in India we see that their suppliers are
Indian Oil for providing fuel for its aircrafts which lands in Mumbai. Khambatta Associates for doing all the ground handling work Jinnah & Associates for custom clearance. Blue Dart handles collection, distribution ,transportation and logistics in the country for FedEx

Software supplied by FedEx, USA. developed in house.

The customers of FedEx in India are

Leather exporters Garments exporters Marine products exporters Gems and jewelry exporters

RECOMMENDATIONS

Enhance customer service Improve inventory management Optimize transportation costs Reallocate resources Control cost by ordering what you need when you need it, and have it delivered in time to meet your required level of service

Mitigate your investments and inventory and infrastructure

1. EXTRAORDINARY SOLUTIONS

2. FedEx Fulfillment Services is an integrated, end-to-end, supply chain offering. Incorporating turnkey solutions, these services are modular and scalable - allowing you to design and configure solutions to meet your specific needs. By serving as your European Central Stocking Location the FedEx Global Distribution Centre (GDC) gives you an enormous strategic advantage in the highly competitive aftermarket and critical inventory business. Consolidating your regional warehouses into a FedEx GDC can reduce your operating and inventory costs, letting you compete more effectively. Aftermarket parts and services have a major impact on customer loyalty, brand building and competitive differentiation. Yet companies miss this opportunity for lack of the very things that FedEx GDC provides custodial control, integrated information flow, optimized inventory, customs clearance and much more.

FedExs weaknesses derive from their inability to differentiate themselves on a wide scale basis from UPS, this is hindering their ability to achieve a industry wide competitive advantage, although they do dominate the express delivery segment of the market. Another weakness is FedExs high cost, because of their constant expenditures in their infrastructure, they are unable to lower their prices and thus take away market share from UPS

1. As FEDEX is ranked number 2, next only to UPS, it should for a time being stop its expenditure on infrastructure and use that money in innovation as well as more enhanced customer service.

2. It should lower its charges, which can be done through minimizing the infrastructure expense.

Thank you