ARMAND V.

FEIGENBAUM (1922 Present)

Kerron Rekha Jonathan Narinesingh Ramesh Basdeo Leslie Samai

TOTAL QUALITY CONTROL

An effective system for coordinating the quality maintenance and quality improvement efforts of the various groups in an organization so as to enable production at the most economical level which allow for full customer satisfaction.

ACCOMPLISHMENT

Two books on Total Quality Control in 1948 and 1983 Bachelors degree from Union College Masters degree and Ph.D. from MIT Director of Manufacturing Operations and Quality Control at G.E. (1958 1968) President of G.E. President of American Society for Quality Control Currently President and CEO of General Systems Company Earned the Edward Deming Medal & Lancaster Award
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FEIGENBAUMS IDEAS
Quality must encompass all phases in manufacturing of a product:

Design Manufacturing Quality checks Sales After-sales services Customer satisfaction after delivery of product
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FEIGENBAUMS IDEAS
Proposed Controls:

New design control Incoming material control Product control Special process studies

These controls affect quality of end product

FEIGENBAUMS IDEAS
Feigenbaums idea of modern QC was management-

based.
Recommendations:

Increase operator efficiency by educating them on

quality

Increase quality awareness throughout organization Involve entire organization in every quality initiative undertaken
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FEIGENBAUMS IDEAS
Recommendations (contd):

Provide a channel for knowledge integration and communication

Encourage employee participation in organizational quality control initiative

Continuous improvement of modern quality control initiative

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MODERN TQM
1. 2. 3. 4. 5.

Quality control must be a company-wide process Quality is defined by the customer Quality and cost is a sum, not a difference Quality requires both individual and team enthusiasm

Quality is way of managing

MODERN TQM
6. Quality and innovation are interdependent 7. Quality is an ethic 8. Enhanced quality demands continuous improvement 9. Quality is the most cost-effective route to productivity

10. Quality is implemented with a total system connected

with customers and suppliers
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CONTROL CHART
Sample 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Thickness 35.6 33.8 34.4 35 35.6 33.4 33 34.4 36 34 35 35.6 33.4 35.2 36.8 35.2 33.2 36.4 34.2 36 35.8 32.6 37 34.8 34.6 Range 4 5 6 3 6 5 3 6 5 3 4 4 5 3 5 5 3 5 5 4 4 5 4 3 4

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CONTROL CHART
38 UCL, 37.355 37 Average Thickness (mm), X-bar 36

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34 33 32 31 30 29 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

CL, 34.840

LCL, 32.325

Sample #

CL UCL LCL

34.840 37.355 32.325

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CONTROL CHART
8 7 6 Range 5 CL, 4.360 4 3 2 1 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 LCL, 2.000 UCL, 7.000

Sample #

CLR UCLR LCLR

4.360 7.000 2.000

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