DATA ANALYSIS TOOLS Organising and presenting data to identify areas for quality and performance improvement. Flowcharts show unexpected complexity, problem areas, redundancy, unnecessary loops, and where simplification may be possible. Check Sheets record the frequency of certain product or service characteristics related to quality. Results may be interpreted on the form directly without additional processing.
DATA ANALYSIS TOOLS Organising and presenting data to identify areas for quality and performance improvement. Flowcharts show unexpected complexity, problem areas, redundancy, unnecessary loops, and where simplification may be possible. Check Sheets record the frequency of certain product or service characteristics related to quality. Results may be interpreted on the form directly without additional processing.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online from Scribd
DATA ANALYSIS TOOLS Organising and presenting data to identify areas for quality and performance improvement. Flowcharts show unexpected complexity, problem areas, redundancy, unnecessary loops, and where simplification may be possible. Check Sheets record the frequency of certain product or service characteristics related to quality. Results may be interpreted on the form directly without additional processing.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online from Scribd
identify areas for quality and performance improvement Creative Problem Solving Mess Finding – identify symptoms Fact Finding – gather data; operational definitions Problem Finding – find the root cause Idea Finding – brainstorming Solution Finding – evaluate ideas and proposals Implementation – make the solution work Nine Tools 1. Flow and Run charts 2. Process chart 3. Checklist 4. Histogram and bar chart 5. Pareto chart 6. Scatter diagram 7. Cause-and-effect diagram 8. Graphs 9. Control charts 1. Flowchart
A flowchart identifies the sequence of activities
or the flow of materials and information in a process. There is no precise format, and the diagram can be drawn simply with boxes, lines, and arrows. Flowcharts help the people involved in the process understand it much better and more objectively by providing a picture of the steps needed to accomplish a task. Flowcharts
Shows unexpected complexity, problem
areas, redundancy, unnecessary loops, and where simplification may be possible Compares and contrasts actual versus ideal flow of a process Allows a team to reach agreement on process steps and identify activities that may impact performance Serves as a training tool Run Charts
Run charts show the performance and
the variation of a process or some quality or productivity indicator over time in a graphical fashion that is easy to understand and interpret. They also identify process changes and trends over time and show the effects of corrective actions. Run Chart Monitors performance of one or more processes over time to detect trends, shifts, or cycles Allows a team to compare performance before and after implementation of a solution to measure its impact Focuses attention on truly vital changes in the process * * * * * * * 1. Process Chart
An organised way of recording all the
activities performed by a person, by a machine, at a workstation, with a customer, or on materials. Codes can be applied such as for operations, transport, inspection, delay, storage against eg. Numbered steps, time, distance and step description. 3. Check Sheet A form used to record the frequency of occurrence of certain product or service characteristics related to quality. Results may be interpreted on the form directly without additional processing.
The characteristics may be measurable on a:
Continuous scale (eg. weight, diameter, time or length.) Yes-or-no basis (eg paint discoloration, odours, rude servers, too much grease.) Check Sheet
Creates easy-to-understand data
Builds, with each observation, a clearer picture of the facts Forces agreement on the definition of each condition or event of interest Makes patterns in the data become obvious quickly xx xxxxxx x 4. Histogram and Bar Chart
Histograms provide clues about the
characteristics of the parent population from which a sample is taken. Patterns that would be difficult to see in an ordinary table of numbers become apparent. Bar Chart is series of bars representing the frequency, eg number of times yes/no. Histogram Displays large amounts of data that are difficult to interpret in tabular form Shows centering, variation, and shape Illustrates the underlying distribution of the data Provides useful information for predicting future performance Helps to answer “Is the process capable of meeting requirements? 5. Pareto Chart
A Pareto chart is a histogram of the data
from the largest frequency to the smallest. The chart has two vertical axes. The one on the left shows frequency. The one on the right shows cumulative percentage of frequency – identifying the vital factors (20:80) warranting immediate attention. Pareto Chart
Helps a team focus on causes that have
the greatest impact Displays the relative importance of problems in a simple visual format Helps prevent “shifting the problem” where the solution removes some causes but worsens others 6. Scatter Diagram
A plot of two variables showing whether
they are related. Scatter Diagram
Supplies the data to confirm a hypothesis
that two variables are related Provides both a visual and statistical means to test the strength of a relationship Provides a good follow-up to cause and effect diagrams * * * * * *