Professional Documents
Culture Documents
of the rivers, at the vast compass of the ocean, at the circular motion of the stars, and yet they pass by themselves without wondering. -- St. Augustine
The
Nature of Values
Ones
personal convictions about what one should strive for in life and how one should behave
specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence (Rokeach, 1973)
All of us have a hierarchy of values that forms our value system. This system is identified by the relative importance we assign to such values as freedom, pleasure, self-respect, honesty, obedience and equality.
Values tend to be relatively stable and enduring.
Desirable end-states of existence Goals a person would like to achieve during lifetime Success
Ambitious, Hardworking
Terminal
Instrumental
Levels of Values
Personal Values Past experience & interactions with others Organisational Cultural Values Values Heart of Dominant beliefs held by Organisational Culture collective society
Types of Values
Work Values
Ethical Values
Justice Values
Utilitarian Values
Intrinsic Values Interesting work Challenging work Learning new things Making important contributions Responsibility and autonomy Being creative
Extrinsic Values High pay Job security Job benefits Status in wider community Social contacts Time with family Time for hobbies
Ones
Utilitarian
Moral Rights
Distributive Justice
Managers must become capable of working with people across different cultures. Because values differ across cultures, an understanding of these differences should be helpful in explaining and predicting behaviour of employees from different countries. Geert Hofstede surveyed 1,16,000 IBM employees in 40 countries in their work related values found managers and employees vary on 5 value dimensions of national culture. Power Distance: The degree to which people in a country accept that power in institutions and organizations is distributed unequally/ relatively equal (low power distance) to extremely unequal (high power distance)
1.
2.
3.
4.
5.
Individualism vs Collectivism: Degree to which people in a country prefer to act as individuals rather than as members of a group. Quantity of life vs Quality of life: Quantity: degree to which values such as assertiveness, the acquisition of money and material goods and competition prevails. Quality: The degree with which we value relationships, show sensitivity and concern for the welfare of others. Uncertainty avoidance: Degree to which people in a country, prefer structured or unstructured situations.; Risk taking. Long term and short term orientation: Long: look to future and value thrift and persistence Short: Values past and present; emphasis respect for traditions and fulfilling social obligations.
Individualism
USA
Japan
Germany
France Japan
Germany
USA
Japan
USA USA Japan Hong Kong China Collectivism Low power Distance Germany India
Australia
South Korea
Netherlands USA
Singapore
Sweden
Russia
Short-Term Orientation
Assertiveness Future
Orientation Gender Differentiation Uncertainty Avoidance Power Distance Individualism / Collectivism In-Group Collectivism Performance Orientation Humane Orientation
Set
of formal rules and standards, based on ethical values and beliefs about what is right and wrong, that employees can use to make appropriate decisions when the interests of other individuals or groups are at stake
Whistleblowers
motivational state arising from holding logically inconsistent cognitions Incompatibility between two or more attitudes, or between attitudes and behavior
Ways
to eliminate dissonance:
Add consonant cognitions Reduce importance of dissonant cognitions Change one of the dissonant cognitions
Engage
in boring pegturning task Paid $1 or $20 to lie to next participant about the experiment, or no lie control group Afterwards asked whether they liked the task
Attitude is more important than the past, than education, than money, than circumstances, than what other people think or say or do. It is more important than appearances, giftedness or skill. It will make or break a company, a church or a home. -Charles Swindoll
There
are so many things in life you have little control over, such as the political environment, the weather, the job market, the economy. But there is one aspect of your life that you do have the power to control, and thats your attitude. and every moment of every day you decide what your attitude will be --about yourself, your job, your family and friends, change, responsibilities, etc.
Each
on a bipolar affective or evaluative dimension (Fishbein & Ajzen, 1975) of interrelated beliefs that reside in long-term memory and are activated when the attitude object or issue is encountered (Tourangeau &
Rasinksi, 1988)
Networks
Evaluative
general and enduring positive or negative feeling toward some person, object, or issue association between an object and an evaluation in memory Attitude is a learned internal response to a given stimulus, resulting in observable behavior
An
An attitude is defined as a learned predisposition to respond in a consistently favourable or unfavourable manner with respect to a given object. While Values represent global beliefs that influence behaviour, across all situations, attitudes relate only to behaviour directed towards specific objects, persons or situations. Values and attitudes generally, but not always, are in harmony. Study: Job attitudes of middle aged male employees stable over a time frame of 5 years even those who changed jobs / occupation. Attitudes are translated into behaviour through behavioural intentions. An individuals intentions to engage in a given behaviour is the best predictor of that behaviour.
Classical Conditioning
Economic Status
Attitudes
Operant Conditioning
Vicarious Learning
Formation of Attitudes
Behavior
Behavior
Behavior
Constraints
Collections
of feelings, beliefs, and thoughts about how to behave that people currently hold about their jobs and organizations
Comfortable
existence Family security Sense of accomplishment Self-respect Social recognition Exciting Life
How
people feel at the time they actually perform their jobs. transitory than values and attitudes.
More
Determining
factors:
Intense,
short-lived feelings that are linked to specific cause or antecedent can feed into moods labor
Emotions
Emotional
Display Rules
Feeling Rules
Expression Rules
Perceptions
Emotional Episodes
Behavior
Values
Attitudes
(most stable)
(moderately stable)
(most changing)
Job related attitudes tap +ve or ve evaluations that employees hold about aspects of their work environments. 3 major attitudes:
1.
Job Satisfaction: an individuals general attitude towards his/her job. A person with a high level of job satisfaction holds +ve attitudes toward the job.
Job Involvement: measures degree to which a person identifies psychologically with his/her job & considers his/her perceived performance level important to self worth. People with high job involvement strongly identifies with and really care about the kind of work they do. Organization commitment: A state in which an employee identifies with a particular orgn and its goals and wishes to maintain membership in the orgn.
2.
3.
Spector:
the degree to which people like their jobs How people feel about their jobs and different aspects of their jobs
Work characteristics
Locke:
A pleasurable or positive emotional state resulting from the appraisal of ones job or job experiences
Job Satisfaction(s)
Porter
Desired-Actual
Minnesota
Locke
(1976): Values
Job satisfaction results from appraisal of ones job as attainingones important job values Provided these values are congruent with basic needs
Objective characteristics
Objective characteristics
Perceived characteristics
Job Satisfaction(s)
Social
Dispositional
Social construction of attitudes vs objective characteristics) Salancik & Pfeffer (1978) Roots in Schachter & Singer (1962) Attitude statements based on: Perception of affective components Social context cues Self-attributions about behavior
Generalized Arousal Cues
Event
JS
Staw
Staw,
Arvey
et al. (1989)
General questions about behavioral genetics Gerhart (1987): Situation AND Disposition
Compared effects on current satisfaction of prior satisfaction, pay, job complexity Job complexity had strongest effect
Trait
Some reason to believe that it may have biological basis, and thus inheritable
Those
Notice negative stimuli Evaluate stimuli in negative terms Recall negative stimuli Create interpersonal conflict dissatisfaction
Brief (1998)
Disposition Interpretations JS
Low Turnover
Group Factors
High Turnover
A persons job is more than the obvious activities of shuffling papers, waiting on customers, or driving a truck. Jobs require interaction with co-workers & bosses, following orgn rules and policies, meeting performance standards, living with working conditions which often are less than ideal, etc. Happy workers are not necessarily productive workers. However, productive workers are normally happy workers. Orgns with more satisfied workers tend to be more effective than with less satisfied workers. Generally dissatisfied workers absent themselves more. Liberal sick benefits also contribute. Also if you have interesting side activities. Satisfaction is negatively related to turnover. Other factors include the labour market, expectations about other job opportunities, etc.
Personality
Values
Those with strong intrinsic work values is more likely than one with weak intrinsic work values to be satisfied with a job that is meaningful but requires long hours and offer poor pay
Work
Situation
tasks a person performs people a jobholder interacts with surroundings in which a person works the way the organization treats the jobholder
Social
Influence: influence that individuals or groups have on a persons attitudes and behavior
Coworkers Family Other reference groups (unions, religious groups, friends) Culture
Work
Itself
Pay
Promotion Supervision
Co-Workers
Working
Conditions
Job Involvement
Employee Well-Being
Organisational Commitment
Feelings
Affective
Performance
Absenteeism
Turnover
OCB
Customer Satisfaction
Workplace Deviance
Motivation to attend work is affected by Job satisfaction Organizations absence policy Other factors
Ability to attend work is affected by Illness and accidents Transportation problems Family responsibilities
OCB
Trust
Employee dissatisfaction can be expressed in a number of ways. Rather than quit, employees can complain, insubordinate, steal orgn property, etc.
Active
EXIT
Destructive
VOICE
Constructive
NEGLECT
LOYALTY
Passive