Professional Documents
Culture Documents
NG NORMS GROUP DECISION MAKING TECHNIQUES TEAM BUILDING INTERPERSONAL RELATIONS COMMUNICATION CONTROL
GROUP - MEANING
A number of individuals who join together to achieve a goal A collection of individuals, the members accept a common task, become interdependent in their performance, and interact with one another to promote its accomplishment
Formal groups
Informal Groups
Small groups Large groups Primary groups Secondary groups Coalitions Membership groups Reference groups
GROUP STRUCTURE
determines the manner and extent to which roles, power and responsibilities are delegated, controlled and coordinated, and how information flows between levels of management
All organizations require some form of organizational structure to implement and manage their strategies Firms frequently alter their structure as they grow in size and complexity Three basic structure types: Simple Structure Functional Structure Multi-divisional Structure (M-form)
Organizational Structure
Chief Executive Officer
Corporate Human Resources
Corporate R&D
Corporate Finance
Strategic Planning
Corporate Marketing
Finance
Production Engineering
Accounting
Human Resources
Stages of Group
The five-Stage Model:
Adjourning/Mourning Completion, ending or evolution Performing Achieving the purpose Norming Agreeing purpose and conduct Storming Resolving differences Forming Initial meeting together
INFORMAL GROUPS
FORMAL GROUPS
GROUP DYNAMICS
Interaction of complex intra- and inter-personal forces operating in a group which determine its character, development, and long-term survival Field of study concerned with determination of laws underlying group behavior
Advantages: Multiple views and types of expertise Social facilitation due to directed open discussion Brainstorming might lead to creative solutions Disadvantages: Often fails to equal the best individual solution Conformity bias (e.g., the Asch (1951-1956) 3 lines experiments) Groupthink (overconfidence, ignorance of facts) Polarization effect (e.g., risky shift phenomenon) Social loafing (pool, elevator experiments) In general: No optimal decision rule exists for more than 2 options
Much depends on how the discussion is managed (e.g., order of speaking; use of a discussion facilitator; a consensus, dictator or a Delphi methodology)
TEAM BUILDING
team is a group of people working towards a common goal 'team building' is the process of enabling that group of people to reach their goal.
Team building steps To clarify the collective goals To identify those inhibitors that prevent them from reaching their goals and remove them To put in place enablers that assist them To measure and monitor progress, to ensure the goals are achieved Team building is developing working relationships. Team building is improving the performance of the team. Team building is outdoor activities that challenge the individuals within the team. Team building is about improving motivation, communication, support and trust within a team.
TYPES OF TEAMS
Problem-solving
Cross-functional
techno
Self-managed
Virtual