Professional Documents
Culture Documents
Important
Usually Bad news messages should be in the indirect
order There is exceptions, as when the reader prefer frankness Do it in a Positive Way
what the rest of the message will say about it Giving them a chance to prepare for the negative news Some times the direct approach is best if ethical issues are involved
news Cite the expert opinion of authorities whom both you and you r readers respect
us from returning the product to stock State law prohibits us from returning to stock all such products with broken seal
Refused Request
Developing the Strategy
response to the request, are neutral as to the answer, and set up the strategy. Present your justification or explanation, using positive language and you viewpoint. Refuse clearly and Positively, including counter proposal or compromise when appropriate End with an adapted good will
Negative Announcements
Determining the Strategy
Thank you
Experiences are not always Positive