Interpersonal variables Referent Channel Referent

Sender

Message

Sender

Feedback Receiver

 Communication

process is a dynamic, complex and changing process in which an individual sends and receive messages in order to understand and to be understood by others.
in which people create and share information with one another in order to reach a mutual understanding. dynamic and going process of sharing meaning. Ideas and feelings between people.

Process

 Process
The

of sharing information.

act of communicating, exchanging of ideas and conveying information or correspondence. of thoughts and ideas.

Interchange Process

by which meanings are changes through a common system or

 Denotative
Meta

level- refers to literal content.

communicative level- refers to the comment on the literal content as well as on the relationship between the persons involved. Furthermore, this level conveys:

 The

senders attitude toward the message he just sent.

senders attitude towards himself.

The The

senders attitude, feelings and intentions towards the receiver.

1.

Verbal- attitudes, thoughts and feelings communicated through spoken or written words. Words are tools or symbols use to express ideas or feelings, arouse, emotional responses or describe object observations, memories or inferences.

2. Non- verbal- transmission messages without the use of word like signs, gestures, facial expressions, posture, tone of voice, gait, etc.

1.

Environment (noise or sound and time)

Terms used or complex messages Personal (experiences, beliefs and selective perception)

2.

3.

1.

2. 3. 4. 5. 6. 7.

The perception, feeling, thoughts of sender and receiver immediately prior to message transmission. The relationship, if any, between sender and receiver. The content of the message. The intentions of the sender. The context in which communication take place. The manner in which the message is transmitted. The effect of the message on the receiver.

Speaking- strive for clarity, accuracy, truth, choice of words, voice of tones, inflection. 2. Listening- make an honest effort to grasp the meaning of the speaker or the writer. 3. Writing- ReadingChoice or words, correct spelling, punctuation, sentence construction and paragraphing
1.

1.
2. 3. 4.

To encourage individuals to engage in and seek human relationship. To utilize them in their relationship with customers. To identify and help customers meet their needs. To promote common understanding.

1.

Referent or Stimulus motivate a person to communicate with another. It may be an object, emotion or an act. Sender or Source a person who wishes to convey message. Individual / group / organization with ideas, needs, intentions, information in a purpose for communicating with one or more people. This initiates or starts the process of communication.

2.

3.

Message - a physical form into which source translates ideas, programs and intentions. thought, feeling or idea that the sender wishes to convey.

1.

Channel - means by which the message is conveyed;

Receiver target of communication; person, group; the person for when messages is intended.

2.

3.

Feedback effect on the receiver; the behavior of the intended receiver shows to indicate that he has received the message.