Professional Documents
Culture Documents
What is Knowledge?
data
information
knowledge wisdom
Information that changes something or somebody becoming grounds for action by making an individual, or institution capable of different, more effective action Drucker, The New Realities
Knowledge Influences Success Knowledge Resides in the Heads of People Two Types of Knowledge Codified Personalized Knowledge Sharing Requires a Conduit to Happen Systemically Technology is the conduit Knowledge Sharing Requires Trust KM embraces both the Knowledge Based organization and the Learning Organization KM has planned architectural frameworks
Peter Drucker (the one factor) Toffler (Survival in Knowledge Age is not who can read or write but who can learn and unlearn quicker) Nonaka (the cutting edge) Tom Peters (sum total of valueadded) Handy, Drucker (primary factor of productivity)
Knowledge Originates and Resides in the Heads of People and the Two Types of Knowledge
Explicit knowledge that is codified, recorded, or actualized into some form outside of the head
Tacit Knowledge from experience and insight, not in a recorded form, but in our heads, intuition Intellectual capital
Doesn t mean much unless packaged in useful ways technology and global environment is redefining useful ways
Technology shapes how we live (radio, television, computer, biotechnology) Pushes KM, doesn t drive it Facilitates flow of knowledge One look, one feel Easy access Easy dissemination (push-pull) Different storage (from paper to digits)
Trust is hard to build in cyberspace Trust usually requires initial face-to-face Sharing must be open and reciprocal Based upon a commonality Time to do so Social identity in cyberspace
Books Magazines Cassettes Buildings and furniture, land People Money Computers Fiber optics Bandwidth
Peter Senge, The Fifth Discipline Learning Styles (Visual, Auditory, Kinesthetic) Change Intervention Styles (Engineer, Teacher, Socializer, Commander) Adult Learning Theory (Experiential, Critical Reflection, Self-Directed) Share knowledge to learn quicker, relearn and unlearn faster What is a KBO?
OLD WAY
Capture form is written, auditory or graphical representations Organization is via tables of content, indexes, classification systems used by publishers, libraries, etc Access when physical body goes to where the knowledge is located a library, a company, a research laboratory, a school Tacit knowledge rarely tapped Leverage is a sum game
NEW WAY
Capture from is digits in cyberspace Organization via software programs designed upon engineering principles, mathematical equations, word associations in cyberspace 24/7/365 Access wherever the physical bodies link via computers Tacit knowledge tapped using many different technological tools Leverage is exponential, multiples upon multiples
Ac qu i r e An a l yz e O r g a n i ze C o d i fy Co m m u n i c a ttei l i z e U Re sult
LEADERSHIP
Business Culture Strategic Planning - Vision and Goals Climate Growth Segmentation Communications
ORGANIZATION
BPR - Processes - Procedures Metrics MBO TQM/L Workflow Communications
TECHNOLOGY
E-mail OLAP Data Warehousing Search Engines Decision Support Process Modeling Management Tools Communications
LEARNING
Intuition Innovation vs. Invention Learning Community Virtual Teams Shared Results Exchange Forums Communications
LEADERSHIP
ORGANIZATION MULTIPLE
TECHNOLOGY DISCIPLINES
Systems Management
LEARNING
Systems Engineering
Organization Development
Organization Behavior
GOAL 1
GOAL 2
GOAL 3
GOAL 4
GOAL 5
GOVERNANCE
INFOSTRUCTURE
BEST PRACTICES
Initiatives Enterprise Portfolio Mgmt Architecture Capital Planning & Investment Mgmt Army Regulations & Policy Revisions AKM Strategic Communications Plan Elimination LandWarNet of Applications Battle Command Integrate Knowledge System Reserve Component Foxhole to Factory Enterprise Processes Directory Services Collaborative Processes Achieve eArmy Transformation NETOPS CONOPS Defense In-Depth InServer and Processing Center Consolidation National Security Personnel Sys Human Resource NCES Services Planning Key component Professionalization Of LandWarNet of Workforce Standard Army Institutionalize AKM Web Presense in Schoolhouses Common Uwer Information Operations Interface Assets Distributed AKO
HUMAN CAPITAL
AKO
KM is whole ball of wax (people, technology, processes, learning, business) KMS is a knowledge management system that makes it happen KMS is comprised of four components
KM - beyond fad a distinct management concept suggesting it s prudent to manage the intellectual assets of an enterprise, to cultivate for advantage in the marketplace KM is complex, integrative with other disciplines Old skills and abilities don t necessarily work in KM environment must be redefined, polished, updated Principles and concepts are not new- what s new is the merger with technology to do so and practical applications Librarians have many skills that apply to KM