Mariam Easa

200810741

Wadema saif 200814003 Amal Alkaabi 200813787

Mahra Mohamed 200810565

History
Mercedes Benz Origin The founders of this company are : Mr. Karl Benz
Wilhelm ,May Bach and Mr. Gottlieb Daimler.

Mariam Easa

200810741

Continuous History
The company succeeded in making achievements and coming with multiple cars that have different designs from its begging. In the year1886: true internal combustion engine powered three wheeler automobile vehicles. In the 1894: single cylinder four stroke engine powered four wheeler vehicle. Finally in the year 1899: Mr. Emil jellinek entered the Daimler Motoren Gesellschaft (DMG) vehicles.

Mariam Easa

200810741

Product and services

Mercedes Benz have different products and services that associated with features that make the company distinguished from others:

Products:
include different types of vehicles -Sedans & Coupes: Like C-Class Sedan : It is a car that have 201 Horsepower, -SUVs: Like GLK-Class SUV : It is a car that have 268 Horsepower

services :
include various sections like : Dealer financing : For example: (Vehicle Inventory Financing) Known as floor planning, this allows dealers to finance their inventory of new or used vehicles until the vehicles can be sold to customers.
Mariam Easa 200810741

Size of the company

Mercedes Benz is an international corporation that run its business in various locations in the world . Almost all around the world Considering it native country Germany . It operates its business in countries like : - Argentina - Austria - Brazil - Canada.

Mariam Easa

200810741

Location of Mercedes-Benz manufacturer

The earliest Mercedes-Benz cars manufacturer came from the Germany.

 Besides its native Germany, Mercedes-Benz vehicles are also manufactured or assembled in some of these:

- Austria - Brazil, - Canada - Egypt - Malaysia - Mexico

Mahra Mohamed

200810565

Suppliers/Partner demographics of Mercedes-Benz

Company names Bilstein company Varta company Mann company Teves (ATE) company What they supply Make shock absorbers Batteries filters make many of their brake components

ATS company
Mahra Mohamed

make their alloy-wheels

200810565

Customer base of Mercedes-Benz

Mercedes-Benz have a large customer base because:
standards of Mercedes-Benz brand including the luxury, quality and the other things. ability to exceed the expectation of customers through its Mercedes-Benz dealer. , the ability to make incredible service for new cars that didn t used yet and for the cars that already used.
Mahra Mohamed 200810565

Size of different information system(s)

Mercedes-Benz Company use the three categories of the information system: Departmental: connect between the different department of the Mercedes-Benz Company Organizational: the company use a lot of information system like (DSS) ,(OAS) Inter- organizational: its system allows the flow of information to be controlled by more than one organization in order to reach a desired supply-chain management system
wadima saif 200814003

Type of different information system

Information system (IS) is a term used to describe the interaction between people, processes, data, and technology to achieve organization goal . Type of IS: TPS, MIS ,DSS and EIS Mercedes IS : TPS MIS DSS Dealer Management system Auto line .
Amal Alkaabi 200813787

Type of data
Data is the raw material which needs to be processed to obtain meaningful value. Type of data in Mercedes company: Numerical data Qualitative data Data resource : Questionnaire , Interview and Observation .
Amal Alkaabi 200813787

Type of information
information :is the data that have been organized, classified and processed so that it has meaning data being convert into information by coupling the data with the type of car, production year, and color of the car and then the Meaningless data become meaningful,

wadima saif 200814003

Type of knowledge
Knowledge is a fluid mix of framed experience, values, contextual information, expert insight and grounded intuition that provides an environment and framework for evaluating new experiences and information. knowledge accumulated learning and expertise when they are applied for any problem
Amal Alkaabi 200813787

How IS are helping the company

information systems are helping the company by :
1- support the business process and operations . 2- helps manager to hold their daily activities and functions properly. 3-play a crucial role in the decision making process. 4-keeping real time information at the fingertips.

Mercedes Benz has been able to achieve breakthrough in information systems : - IPhone application

wadima saif 200814003

How is data being converted to information and then knowledge

Amal Alkaabi

200813787

How is the IS reducing time, cost and errors.

- IS bring a lot of value to the Mercedes Benz Company by Applying the IS to reduce a lot of disadvantages and the error that may face the company.
During the age old days data was captured on paper which gave a good chance of error. -example : the Oil Dispensing Unit during manual capture, there were chances of wastage as well as discrepancy in the data captured as well as the actual oil utilized. - By integrating this to our Information Systems Backbone, efficiency of 99% was achieved and the chance of wastage and error was greatly reduced - Example : RFID Vehicle tracking System , When a vehicle drives into the facility, it took long time to track the actual vehicle which decreased productivity. But after implementing this system, online real time vehicle tracking was achieved with increase in technician productivity .
wadima saif 200814003

What you like/do-not-like about the company s use of IS

Advantages :
benefit of the information system Summarized on the making the communication between the departments easy and reduce the boundaries . helps on making decision and future planning.  reducing the cost.

Disadvantages
cost of implementing and upgrading the system. the security of the information system . their Might get problems of using different information system and making it hard to mange for all of them .

wadima saif 200814003

Any other issues you think are interesting or important

Add new cars repair information system Blind Spot Information System (BLIS) Add new warehouse information system

Amal Alkaabi

200813787

Blind Spot Information System (BLIS)

Amal Alkaabi

200813787

What we learned from this project:

Identifying the company and its position in the world. Knowing more information about the cars produced in the company and its features. Developing our experience about the history of the company and its begging. We know more about the information system used of the Mercedes Benz company . We know how information system help the company in reducing errors and increasing the productivity .

References:
1- Mercedes-Benz, (23 may 2011).Scribd. [Online] Available at: < http://www.scribd.com/doc/57466592/62/MERCEDES-BENZ > [Accessed December 3, 2011]. This website provides the whole information about Mercedes Benz in terms of its innovation area , challenges , process and its history. 2- Mercedes-Benz Showroom, 2011. mbusa. [Online] Available at:< http://www.mbusa.com/mercedes/vehicles/class/class- R > [Accessed December 2, 2011]. In this website you can find different Vehicles models or designs with certain feature of each one. 3- Mercedes-Benz , 2011. [Online] Available at :< www.m-b.co.in > [Accessed December 3, 2011]. This is the official site for Mercedes Benz company it include all information about Mercedes Benz.

References:
4-JClark , 2010, June 24 . Mercedes-Benz Once Again Wins Award for Most Satisfied Customers. emercedesbenz. [Online] Available at: < http://www.emercedesbenz.com/autos/mercedes-benz/corporate-news/mercedesbenz-once-again-wins-award-for-most-satisfied-customers/> [Accessed December 22, 2011]. This website include article about some research done to prove that Mercedes enjoys higher level of customer satisfaction 5-Mercedes Benz Brand Attitude , 2011. mapsofworld. [Online] Available at: < http://finance.mapsofworld.com/brand/value/mercedes-benz-attitude.html> [Accessed December 22, 2011]. Here we can see information about Mercedes Benz and it
brand attitude in all over the world.

6- Mr. Mohammed Sayed., 2011. Discussion on IS for Mercedes-Benz. [Email] (Personal communication, 27 November 2011). This reference with Mr. Mohammed Sayed the manger of the Mercedes Benz at AlAin branch. 7-DIKW Hierarchy, 2011 December 15. Wikipedia. [Online] Available at: <http://en.wikipedia.org/wiki/DIKW> [Accessed December 12, 2011]. We get information about the DIKW hierarchy on Wikipedia and it consider as good source of information .