Professional Documents
Culture Documents
In this session, we will show you basic troubleshooting techniques in the following areas:
A typical PC desktop/notebook system setup Peripheral equipment connected to a desktop/notebook system Smartboard and Mimio equipment Networking wired and wireless Software (MS) troubleshooting Fixing software errors/viruses etc. using free easy-to-use tools
Sec 1
Lets look at a few common problems you might encounter with your notebook or desktop.
Notebook
Check that there is lights (indicate power or battery) Check that your battery is charged otherwise plug in your adapter directly. Disconnect your battery and plug the AC adapter directly. If it powers on, your battery may need replacement.
No display!
Desktop
Check video cable connections to monitor Check that your monitor contrast/brightness is not set too low Make sure monitor has a green light. If its orange, recheck connections. If connections are good, video card may be bad.
Notebook
Check that nothing is plugged into the VGA port . Try Fn+Fx (depends on model) to enable primary display and disable ext vga output If there is lights but nothing comes on, hold power button for 5-10 secs to completely power off. Wait 30 sec and power it back on.
No operating system!
Make sure there is NO floppy in the floppy drive when you are starting up the computer. Make sure there is NO DVD/CD in the DVD/CD drive when starting up. Make sure there is NO USB drive plugged in when starting up. It may try to boot off these drives Make sure floppy/dvd/cd/usb drives are empty and restart the computer.
Sec 2
PERIPHERALS
Scanners/printers/webcams
These peripherals will typically use the same cable interface USB 2.0 All should plug into the USB port of the computer
Speakers/Microphones setup
Both are color coded and should be easy to identify.
Lets look at a few problems you might run into with peripherals..
Microphone troubleshooting
If your mic doesnt receive sound make sure it is set as the default recording device in sound options. Adjust the sound level input options Can use third-party apps such as Skype to configure the microphone so it is ready to be used.
Sec 3
Sec 4
NETWORK TROUBLESHOOTING
WIRED AND WIRELESS CONNECTIONS
A network switch
Be sure to check the switch (if available) and network port on PC. A link light should be lit on both ends. Also, make sure the switch has power. All else fails, try a different CAT5 cable!
Limited connectivity errors can sometimes be fixed by restarting your computer and/or network switch. Network switch in classroom Make sure that every cable plugged into the switch has a link light. Be aware of loopback connections in your classroom
Wireless connections
wireless connections are made up of scattered wireless access points sometimes found in classrooms. They connect to wireless clients using secured or unsecured connections.
If you do not see a list of wireless networks, check that your wireless adapter is enabled!
Find the network again from the list of available networks and reconnect using the correct passphrase.
Sec 5
SOFTWARE PROBLEMS
Software troubleshooting
Most newer computers are designed to multitask (run more than one program at a time). However, there may be times where a program (or two) will stop responding or freeze up!
Software errors
Diagnosing errors can be a frustrating task.
Documenting the exact error message would be one of the first steps you should take.
Most of the time, you can find solutions to error messages by searching online either a support website or knowledgebase. Its always good to keep track of when the program worked and when it didnt. - Did the error occur after an update? - Did it occur after installing a different program? You can always undo the update or installation as a quick fix
Software malware
When surfing online, you may get pop ups or programs showing up where it shows an antivirus or protection program that claims to clean your PC.
If you see these types of programs, find it under task manager and end task. To clean spyware, you will need an antispyware tool which will be covered next and is also free!
Sec 6
Malwarebytes
CCleaner
File recovery
A good freeware recovery program you can try is recuva. It can recover files from any hard drive, flash usb or memory card!
Url Links
http://www.smarttech.com http://www.mimio.dymo.com/en-US.aspx http://www.malwarebytes.org/mbam.php http://www.piriform.com/ccleaner/download http://www.piriform.com/recuva/download
Hopefully these tips will make you better at diagnosing common computer issues.