Alternative Sourcing Project

Title: ADM Ongoing Time Entry Training

Date:

WBEI and Capgemini Confidential

ADM Ongoing Time Entry - Overview

Ongoing Time entry in AMO - Objective Ongoing Time Entry Categories Work Instructions Steps to AMO Time Entry Resource- Effort Reports

WBEI and Capgemini Confidential ASP Project

AMO Time Entry - Objective All OS WBEI Account Team members are expected to enter their time weekly in the AMO tool.
The purpose of the time entry guidelines is to ensure that all members of the WBEI account team understand:

What categories you can charge time to in the AMO

The importance of Time Entry in the AMO

Guidelines and expectations for entering time

WBEI and Capgemini Confidential ASP Project

15 March 2012

AMO- ADM Time Entry Categories

You can enter your time in any of seven different categories in AMO time entry:
Category
Break-Fix

Code in AMO Time Entry

BFX

COMMENTS
Time spent resolving Break-fix tickets in REMEDY/ ITSM is captured in this category. You are required to select the application for which BFX ticket was opened. Time spent on Routine Change requests / improvement initiatives is captured in this category. You are required to select the application for which the Routine Change ticket was opened. Time spent on completing Maintenance requests in OVSD is captured in this category. You are required to select the application for which the Maintenance request was opened. Time spent on Non-ticket Application support activities is captured here. You are required to select the application for which support was provided. Service Management office activities time will be captured in this bucket. Transition activities time will be captured in this bucket. In addition, you are required to select the application/ wave ?? which is being transitioned. All administrative (or Non-billable) time is captured here.

Routine Changes

RCH

Maintenance

MNT

Application Support Service Management Office Transition

APL SMO TRN

Administrative

ADM

WBEI and Capgemini Confidential ASP Project

15 March 2012

AMO Time Entry Guidelines (cont..)

Please adhere to the following guidelines when entering your time in AMO:

BFX (Break-Fix), RCH (Routine Change), MNT (Maintenance)

All time spent resolving Break-Fix, Routine Change and Maintenance tickets should be entered in BFX, RCH and MNT buckets respectively. The application for which the BFX, RCH or MNT ticket was opened is required. Please select this from the available drop-down menu.

APL (Application Support)

Note: The sub-category Overtime has been removed from this category. Overtime should be charged to BFX/RCH/MNT/APL as applicable.
WBEI and Capgemini Confidential ASP Project

All time spent in supporting an application (i.e. available time spent in activities which do not have an Remedy / ITSM ticket) should be entered here. Examples include: on-call support, application related training, reviewing work related documentation, providing application oversight etc. The application for which the support is being provided is required. Please select this from the available drop-down menu.

15 March 2012

AMO Time Entry Guidelines (cont..)

SMO (Service Management Office) All time spent in activities related to Service management Office should be entered in this bucket. Note: Only the members of SMO / PMO team should use this category for their time entry.

ADM (Administrative) ADM has nine sub-categories: Comp Off, Counseling, Excused Leave, Family Leave, Holiday, Illness, People Manager, Training, and Vacation. Example: time spent by people manager on reviewing PDLs should be charged to the People Manager sub-category Internal Capgemini-specific training (such as AMO Training) should be charged to Training sub-category.

WBEI and Capgemini Confidential ASP Project

15 March 2012

AMO Time Entry Guidelines (cont..)

TRN (Transition) All time spent in Transition-related activities should be entered here. The Transition category has seven sub-categories: Account/Service set-up Discovery & Assessment Environment Setup Knowledge Transfer Process & Procedures Service Delivery Design Tran Project Mgt In addition, the application for which the transition activities are taking place is a required and should be selected from the drop-down menu.

WBEI and Capgemini Confidential ASP Project

15 March 2012

Work Instructions Steps to AMO Time Entry

ACCESS THE AMO:

Follow this link to the AMO site: http://wbamo.nar.capgemini.com/WBAMO/TimeEntry.aspx Enter your User ID (this is your email address, e.g. john.smith) Enter your Password (default password is Amousr01 without the quotations; you can change it once inside the tool). The system will NOT prompt your for change of password.

ACCESS THE TIME ENTRY FUNCTION:

From the left hand menu, click on My Profile From the My Profile page, click on the Time Entry

WBEI and Capgemini Confidential ASP Project

15 March 2012

Work Instructions Steps to AMO Time Entry

Select the number of different tasks you require to enter time Select the tower ADM Select the Business Unit Click add to create rows Select category Enter REMEDY Ticket & app Name

Displays holidays / vacations

Submit the time sheet Select the tower List of Tasks

WBEI and Capgemini Confidential ASP Project

15 March 2012

Work Instructions Steps to AMO Time Entry

ENTER YOUR TIME (cont):

Verify the time entry line that appears. If available, select the appropriate sub-categories from the drop downs Enter the number of hours worked each day. This should be the actual number of hours and breakdown by category. Note: Though you are required to enter 45 hrs/week in Time card, you should enter the actual number of hours worked in AMO Enter comments as necessary in the space provided If you need to enter time to a different sub-category, you will need to add a new line item.

Business Unit Ticket Number Application Name Category

WBEI and Capgemini Confidential ASP Project

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Work Instructions Steps to AMO Time Entry

ENTER YOUR TIME (cont):

Click Save to save your time entry. After clicking Save your entries will be saved but timesheet will not be closed until you click Submit Click Submit to submit your timesheet.

WBEI and Capgemini Confidential ASP Project

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Reject Time sheets

SDMs can view all the team members time sheet. SDM can select & reject time sheet of the team member

Click this link to view all team members time sheets

WBEI and Capgemini Confidential ASP Project

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What If?

You do not enter your time in AMO?

You will get reminder e-mails indicating that your timesheet is pending. After 3 consecutive weeks of not entering your time in AMO, you will be included in a list of non-compliant time entry

You need to update the time entry which is already submitted?

You will have to contact your people manager or AMO support team so that your time entry can be re-opened.

You are stuck while entering your time and need help?
Your first course of action should be to refer to this guideline for answers. If the above does not work, contact your people manager or AMO support team for help.

IMPORTANT: Random audits will be performed on individual time entry data to ensure that everyone is compliant with the AMO Time Entry guidelines.
WBEI and Capgemini Confidential ASP Project

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AMO Reports

Effort Report for an employee Overall Effort report. Reports for Business unit Employees & effort Reports for SDM members in the team Pending time sheets by SDM/ Business Unit

WBEI and Capgemini Confidential ASP Project

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