Basics of Business Communication

Basics of Communication

Definition of Communication
Communication is defined as giving, receiving or exchanging information, opinions or ideas by writing, speech or visual means, so that the material communicated is completely understood by everyone concerned.

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Basics of Communication

Business Communication Process

Noise

Sender

Encoding the message

Message

Decoding the message

Receiver

Feedback

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Basics of Communication

Communication Process
Sender

conceives the message Encode the message Select the appropriate channel Receiver decodes the message Interprets the message Feedback from the receiver

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Basics of Communication

Methods of Communication
Internal

Communication Communication

External

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Basics of Communication

Internal Communication
ORAL
Telephone Intercom Meeting/Conference Presentation Face-to-Face Discussion Messages

WRITTEN
Memo Report Graphs/Charts E-Mail/Fax Notice Form/questionnaire Newsletter Minutes

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Basics of Communication

External Communication
ORAL
Meeting Conference/Seminar Conversation Telephone Presentation

WRITTEN
Brochure Invitation Press Release Advertisement Report E-Mail/Fax Letter

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Basics of Communication

Factors involved in choosing the Means of Communication

Cost Confidentiality Safety and Security Influence Urgency Distance Resources Written Record Recipient
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Basics of Communication

Channels of Communication
Downward Upward

Communication

Memos, notices, newsletters, manuals

Communication Communication

Memos, reports, meetings, informal discussion

Horizontal Diagonal

Committee meetings, seminars, conferences

Communication

Depends on cooperation, goodwill and respect

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Basics of Communication

Barriers to communication
Non-verbal Language Listening Pre-judgment Relationships Emotional System
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signals

Responses

Basics of Communication

Tips for successful Communication

Read Listen Intelligently Think and plan Use appropriate language Be open-minded Select appropriate media Timing Obtain feedback Aim high
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Basics of Communication

THANK YOU. FUTURE MANAGERS

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