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SUBMITTED TO : MR. AMAN KHERA HUMAN RESOURCE MANAGEMENT SUBMITTED BY : HARSHMEET SINGH HARSH BANSAL JIJI ABRAHAM
DEFINITION :
Robbins defined QWL as a process by which an organisation responds to employee needs by developing mechanisms to allow them to share fully in making decisions that design their lives at WORK.
MEANING
QWL is any conscious effort for improving working conditions , work content and its safety , security , wages and benefits , etc. QWL can be said to be all the original inputs which aim at improving the employees satisfaction and enhancing organisational effectiveness
QWL is nothing but having a work environment where an employees activities become more important . This means implementing procedures or policies that make the work less routine and more rewarding for the employee . These procedures or policies include autonomy , recognition , belongingness , development and external rewards.
QWL is just humanizing the work QWL - The sum total of physical (working conditions) , psychological and economic factors which affect the job .
OBJECTIVES OF QWL
To improve the standard of living of the employees To increase the productivity To create a positive attitude in the minds of the employees To increase the effectiveness of the organisation (profitability , goal accomplishment )
The employee should avoid the following activities while working in an organisation :
Commercial bribes and extortion Accepting gifts Employee theft Computer theft Trade secrets
Implementation of QWL
Management and employees co-operation a worker management committee on work improvement can function effectively to increase co-operation Action plans developed must be followed to completion
Support of middle managers by top management and bottom level employees to implement the programme
The objective of qwl should be a joint one , i.e , for workers is to improve qwl ; for management is to improve organisational efficiency
Barriers to QWL
Resistance to change both by management and employees There is a general perception that QWL implementation will cost much to the organisation
Continuous increase in QWL may result in less productivity , i.e , after a certain level the productivity will not increase in proportion to the increase in QWL
Not only does qwl contribute to a companys ability to recruit quality people , but also it enhances a companys competitiveness
Measuring of QWL
Questionnaires and interviews are relevant here . In GENERAL MOTORS the management gives a questionnaire of 16 critical dimensions of QWL to its employees each year . The responses are then used to measure the employees perception of their work life .