By Amrita Bajpai MBA(HA)

Definitions
Communication: process of generation, transmission, or reception of messages to oneself or another entity, usually via a mutually understood set of signs. Hospital communication system: the transmission of messages to staff and patients within a hospital

Communication solution: provides latest, most reliable equipment. Security solution: caring of patients in a safe secure environment. Nurse call solution: a reliable high functioning system between patient & nurse. Television solution: HCS offers a number of television and video system solution

Fast, easy, accurate notification. Activates automated or live dispatcher notifications through PC , web, or phone clients. Establish message priorities for various alarms or events. Dispatch messages to variety of pagers, mobile phones, hard wired phones, email, instant messages, dome lights, and pocket PCs

Aids in business continuity, disaster planning and recovery processes Escalates messages from one person to another until the messages is acknowledged, up to 5 levels. Device sequencing for failover to alternate wireless networks and devices. Provides configurable alerts aimed at reducing patients falls and improving patient safety based on real time bed status information.

Eliminates noisy disruptive paging and keeps the hospital environment quiet. Alerts admissions and housekeeping of room clean status automatically. Delivers alerts immediately through multiple wireless communication options. Communicates room to room directly and hands free instantly connecting patients and caregivers. Installs services easily with industry standard.

Care alerts increase patients safety Offers configurable fall risks alerts and other patient safety and operational alerts based on real time bed information Enables improved staff efficiency & patient safety Better communications , better informationall in one system

Improving caregiver patient communicationhelps satisfy patients needs & improve patient satisfaction. The optimization of resource utilization, improving efficiency in the care environment by integrating real time connections between products and solutions, and delivering actionable information to the right people at the right time helps all hospital staff care for patients more safely, efficiently & effectively.

Information at the fingertips of patients & easy installation services. Quiet confidential environment eliminates the need for duplicate data entry, thereby saving time Patient information and room/bed assignments are updated automatically.

Patient satisfaction: the room to room & wireless interface capabilities keep the patient environment quiet and free from overhead paging. Housekeeping efficiency: the nurse call system enables improved efficiency and patient flow by automatically alerting admissions and housekeeping status of the room.

Operational efficiency: time savvy for care givers and integrates infrared staff locating with room to room hospital communication to locate answer calls from any where with equipped audio station with digital display. Enhanced reporting: patient satisfaction goals can be monitored using enhanced reports for patient call response times.

Easy to install and maintain: the system uses standard cabling with connectors to simplify installation and maintenance of the system. Home run cables enhance overall reliability of the system.

Telephone Radio and Television Internet Local Area Networks

Communication is atwo wayprocess oftransmitting & receiving verbal& nonverbal messages & exchanging ideas or information

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That takes information and converts it to a signal Context :Every message whether oral or written starts with context. Context is a broad term that includes country, culture, organization & external & internal stimuli.

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Sender-Encoder :-Encoder is the sender of message, the writer or speaker depends on whether the message is oral or written. We use symbols, graphics or pictures to express our message so that the receiver will understand it & react with the response we desire.

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Message :-The message is the core idea we wish to communicate. It consists of both verbal &nonverbal symbols. Our first task is & what content to include. We must consider our context &especially the receiver of our message, how the receiver will interpret it & how it may affect ourrelationship

That carries the signal. Medium is the way through which the sender sends the message. Like message content the choice of medium is influenced by the relationship between sender & receiver. It depends on themessage, cost ofmessage, the amountof information & number of receiver to select the channel of message.

That receives the signal and converts it back into usable information Receiver-Decoder :-Decoder is the receiver of the message & he may be more than one. The receiver as well as the sender are influenced by context & by external & internal stimuli.

Feedback :-It is the response of receiver based on a clear understanding of the symbols. Feedbackcan be oral or written. It can also be an action such as silence which is almost ineffective. Senderneed feedback in order to determine the success or failure of the message

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The care of patients now almost inevitably seems to involve many different individuals, all needing to share patient information and discuss their management. As a consequence there is increasing interest in, and use of, information and communication technologies to support health services.

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Indeed, if information is the lifeblood of healthcare then communication systems are the heart that pumps it.1Yet, while there is significant discussion of, and investment in, information technologies, communication systems receive much less attention.

Hospital Communication System offers turnkey solutions to help our clients meet their television ,nurse call, security, and others communication needs. Good medical care depends upon effective communication between patients and providers. Ineffective communication can lead to improper diagnosis and delayed or improper medical treatment.

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Hospital television On demand education/information system Satellite systementertainment, teleconferences and programming packages Nurse call system, intercom and overhead paging Infants abduction and patient wandering Access control system Security system In-building wireless phone system Service and maintenance contracts
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Telemedical systems, as we have seen, have been actively explored at the interface between hospital-based specialist services and primary care. Similar problems exist between small hospitals, which may not have access to the highly specialised personnel that can be found in larger institutions like teaching hospitals.
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In health care, where we are constantly reminded of the need to make pragmatic improvements to the outcomes of health care delivery, empirical evidence is needed to guide the use of new technologies, and there is a now thankfully a growing literature on the value of communication systems in health service delivery. Nevertheless there remains a substantial imbalance in the attention that is given to communication support, compared to that paid to traditional information
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The Right Connection Could Save Billions of Dollar

In clinical care we often discuss the critical need to have information about the right patient delivered to the right clinician at the right time. What is not discussed is the critical need for clinicians to connect and communicate with the right person about the right patient at the right time.

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Cultural Differences
Presenting new technologies is challenging when dealing with an industry entrenched in using the same telephone, fax, and pager systems for decades. Many problems in healthcare stem from the industry clinging to these outdated methods of communication, without understanding the benefits brought about by newer solutions.

Communication Breakdown :
Communication in healthcare fails for many reasons: necessary personnel cannot be identified or located; they may not be available or may not respond in a timely manner;or the communication channel of choice may not be well suited to the task at hand. Eg email during time of Heart attack.

Productivity and Safety at Risk

If there is no proper coordination and proper communication between the nurses and the staff than it result in customer dissatisfaction and ultimate result in customer loss In hospital industry every minute is important if proper utilization of time is there than one can save life else Vise versa

Resources Working Together: Barriers to implementing modern technologies stem not only from outdated technology infrastructures and a conservative industry culture, but also from a lack of interoperability among databases and applications. For example, numerous directories, oncall databases, and coverage lists must be able to work together to streamline the process of identifying the proper contact.

Communication is an essential tool which plays very important role in effective and efficient running of hospital. If effective communication system is not there in hospital it result in patient dissatisfaction and ultimately loss of internal as well as external customer.