The Changing Face of Human Resources Management From IR to HR to HRD

Competency Mapping

What are Competencies

Competencies are the human capabilities and work-related behaviours that provide a competitive advantage to an organisation
Any quality or characteristics of a person which underpins successful performance

The Behavioral Iceberg

Observable Behavior Aptitudes Competencies Attitudes / Traits

Skills
Knowledge

Types of Competencies
Aptitudes Natural ability that prepares the person to fulfill the responsibilities Way of thinking or behaving needed to fulfill the responsibilities Acquired ability or experience needed to fulfill the responsibilities Information and understanding needed to fulfill the responsibilities

Attitudes

Skills

Knowledge

Competency Clusters

Business Knowledge Customer Focus Communication

Result Focus
Leadership Proactivity Innovation Collaboration

Stamina & Adaptability

Conceptual Thinking

Benefits of Competency Framework

Recruitment & Selection

Job Design & Grading

Performance Management

Career Pathing

Succession Planning

Potential Assessment

Reward Management

Training & Development

Competency Mapping : Flow Chart

Job Description Role Clarification Competencies reqd. for the Job Competencies a Job Holder has Competency Mapping Bridging the Competency Gap

Methods to Identify Competencies

In Basket Exercises

Stress Interviews
Focussed Behavioral Event Interview Presentation Vision / Strategy Speeches

Leaderless Group Exercises

Role Play Business Games

Structured Group Discussion

Psychometric Tests Case Studies

Peer Coaching & Counseling Exercises

The Five-level Scale

WRITTEN COMMUNICATION Write and transmit information

Write standard documents

Write structured and developed notes and documents

Write in a simplified manner complex messages in order to sustain the choices of the reader

Write in a simplified manner complex messages in order to influence the reader

Competency Mapping : Competency Identification Worksheet

Role : Regional Sales Manager

To achieve Sales objectives of approx. Rs.300 Mio

Plan, develop & control the regional sales strategy for a specific range of products

To manage a team of 6 Area Managers and 40 Sales Reps

To ensure efficient regional field force support systems Interaction with 80-90 distributors and 5 Clearing &

Forwarding Agents

To establish timely effective communications within the region and with Corporate Marketing /Sales

To maintain harmonious industrial relations

Competency Mapping : Competency Identification Worksheet

Match Person / Position Position : Regional Sales Manager Score Competencies Business Knowledge Leadership Result Focus Customer Focus Collaboration Sales Skills Proactivity Conceptual Thinking Innovation Communication Stamina & Adaptability Person 1 2 3 4 5 1 2 Position 3 4 5
Person Position

Score Competency Ratio

Pay for the Person

Develop Competency Pay Scale

Business Knowledge

Understands the Industry

Financial acumen

Knowledge of company products

Overview of business

Leadership
Sets out clear standards and goals Motivates others to achieve and maintain high standards

Works to reach consensus and agreement wherever possible Welcomes constructive criticism
Identifies and shares success stories

Result Focus
Takes on challenging but achievable goals

Identifies gaps and seeks to overcome them

Sets targets, monitors efficiency and effectiveness Decides on optimum work approach

Maximises use of available technology

Customer Focus
Anticipates and forecasts customer requirements

Defines quality standards for customer service

Develops partnership with the customer

Enhances long term relationship with customer

Creates new solutions to meet customer needs

Collaboration
Builds effectively team within a function/ country

Encourages and supports colleagues to achieve goals Develops information-sharing networks Creates team effectiveness using people skills

Proactivity
Seizing opportunities as they arise

Handling crises swiftly and effectively

Exceeding the bounds of ones formal authority

Conceptual Thinking
Develops concepts/ patterns perceived in a set of facts

Rapidly identifies key issues/ actions in a complex situation

Seeing connections or patterns

Using vigorous, original analogies or metaphors

Innovation
Adapts and applies different new approaches to situations

Modifies standard approaches for more effective outcomes

Develops original approaches to non-routine situations

Encourages innovation and creativity in others ,

supports new ideas

Communication
Listens carefully to others, tries to help people with problem

Adapts language and style to meet the needs of the

audience

Structures information in a way that addresses others issues

Encourages open discussions through questioning

Stamina & Adaptability

Sustain and work long hours

Flexible and adapts to change

Maintain high performance under stress

Competency Matrix
H

Search for alternative position

Consider for transfer or promotion

YEARS IN POSITION

Pay below Reference Salary Train for current position

Pay at Reference Salary High flyer - Develop Career Plan Pay at Ref. Salary Consider market premium
H

Pay below
L

Reference Salary
L

COMPETENCY

THANK YOU !!!