Professional Documents
Culture Documents
Conflict Resolution
Dealing With Difficult People
Perpustakaan UI 16 Oktober 2009
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Agenda
08:30 09:00 09:00 09:15 09:15 10:00 10:00 10:15 10:15 10:45 10:45 11:45 11:45 12:00 12:00 13:00 13:00 13:15 13:15 13:30 13:30 14:00 14:00 14:15 14:15 14:30 Introduction & course overview What is conflict Type of conflict Break The agreement frame Ten commandments of change Preventing problems Lunch Dealing with problems Causes of difficult behavior The five step process Changing yourself Wrap up
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What constitutes a difficult situation for you? How do you normally deal with difficult situations?
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