Professional Documents
Culture Documents
Managerial Communications
Presenter: Prof. Rajsee Joshi
Topic Covered
Smart Email Presenting Your Mail Email Etiquette
Electronic communication has become one of the most effective ways of doing business. How well e-mail messages are written, influence the success or failure of your company.
Jeopardize you own and your companys reputation; Give management and coworkers a bad impression.
Safety First!!
Look Where Youre Sending Your Mail: The Cyber Postman is not so Intelligent Dont Mix Business with Pleasure; Have a Separate WebBased Mailbox for Personal Mail www is a Glass House; Your Mail isnt as Private as you think
Addicted to email
Sample Mail
Subject: PRBLMS IN NITRO PLANT DEAR SIR
U R ALRDY AWARE THAT THE NITRO PLANT IS HAVING PRBLMS IN OPS. IT IS TAKING 10-12 HRS TO DVLP 4KG/SQCM PRESSURE AND THE TIMER FR PRESSURE SWING ADJUSTMENT UNITS ARE SOME TIMES NOT WRKING PRPRLY, CAUSE OF WHICH THE FLOW ITSELF IS NOT CONTINUOUS. WE HAVE REGD A CMPLNT TO THE LOCAL OFF ABT THIS PRBLM 1 MNTH BACK AND THEIR SRVC ENGGR IS YET TO ATTEND THE SAME. We are told that ther is only 1 srvc engr and he has to take care of total guj inspite of our regular reminders over phone bout the prblm to them they have not taken any action on this matter. Hence u pls contact their hd off and ask them to arrange some one asap. Regards,
Solution:
Subject: Urgent need for Service Engineer in Nitrogen Plant As you know, the Nitrogen plant is facing problems. It takes 10-12 hrs to build up 4 kg/sq cm pressure. The timer for PSA is defective (and so the flow is not continuous) We have complained to the suppliers (ZENITH Instruments Ltd) Ahmedabad office a month ago and have reminded them several times. They have not attended to the problem because apparently they have just one service engineer for the whole of Gujarat. Could you please contact their head office in Mumbai and get a service engineer sent here immediately? Thanks Ram Lakhan
Study the list and chose the sentence that doesnt contain vague words or phrases.
A. Anticipate recipients reactions before constructing your e-mail message. B. To some extend, you should consider your recipient before constructing your e-mail message. C. It is generally a good idea to consider your recipient before constructing your e-mail message. D. It seems that it is best to anticipate recipient Solution: A reactions before constructing your e-mail message.
Choose the sentence in which the word affect or effect is used correctly A. The tone of your writing can effect how a
recipient perceives your e-mail message. B. How you construct your e-mail message may effect how you are perceived. C. How you construct your email message may affect recipient reaction. D. The affect your e-mail message has on your recipient may be determined by how you construct it. Solution: C
Solution: C
Active
Mary constructed her e-mail message. Joe organized the meeting. The business executive checked his email.
Passive
The e-mail message was constructed by Mary. The message were checked by the executive. The meeting was organized by Joe.
Thank You