By Sujata Mandal

Vision

Be cherished as the best place to come for care and the best place to work.

To provide healthcare services maintaining accountability in a responsible manner which contribute to the physical, psychological, social and spiritual well being of the patients and community, which we serve.

To participate in the creation of healthier lives within the community conforming to the requirements of our patients and customers round the clock and constantly measuring and striving to improve the outcomes of our care and service.

To create and sustain a work environment in which all participants are empowered and committed to continual quality improvements; confirming the values of participation, acknowledgement, accountability, teamwork, integrity and respect.

Create the national model of care through relentless pursuit of unparalleled quality & value to the entire satisfaction of patient, customer and staff.
To carry on educational and research activities related to the provision of care to the sick and injured or related to the promotion of health and continually rethink, reshape and redefine solutions to healthcare challenges.

Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation.

Research Objective Methodology Method of collecting primary data: Sample design Scope of the study Limitation of the study

Waiting Time Co-operation Level Financial adviser services Meeting consultant Nursing Care Cleanliness & Hygiene Overall Services

 Question

& Analysis

Get Information About AMRI

News paper Inthrnet Doctor 0% 3% Corporat Other

34% 50%

13%

Waiting Tine For Taking Admissions

Less tnan 30 minutes 30 minutes to 1 hour more that 1 hour

17%

53% 30%

Co-opration of Executivesss
Excellent Very good good Average poor 0% 0% 7%

30%

63%

Financial Adviser Services

Yes No

7%

93%

Metting the Cunsultant

Yes No

7%

93%

Nursing Care
Excellent Very Good 0% 6% 17% 17% Good Average poor

60%

Cleanliness & Hygiene

Excellent Very good good Average poor 0% 0% 7%

30%

63%

Overall Services
Yes No

13%

87%

In the present business scenario of cut throat competition, customer satisfaction has become the prime concern of each and every kind of industry. The measurement of customer satisfaction has become very important for the health care sector also. In the basics of primary data I found that most of the customers are satisfied with the services they get from the AMRI hospital. If they have some problem regarding their health they will visit AMRI hospital in future.